Real Property Management

This property management company is THE WORST. Unresponsive to clients. Won’t return phone calls. Rude and unhelpful on the phone.

Horrible customer service! It’s been 7 weeks with no return call. This is by far not the first incident in the 8 years we’ve lived in this neighborhood they manage.

I have been with RPM since July 2010. When my house was not selling I decided to rent it out. I searched a lot of management companies online. I asked a lot of questions and everything I did in regard to the answers I got back made me check out Real Property Management, which I was pleased with. They do background checks on all people wanting to rent a property. These are based on a lot of different things, such. as properties they have rented, credit checks, criminal checks etc. They are very thorough checks.. They do a few checks during the year to make sure they are taking care of the property and not tearing it up. I have been very pleased with the service I have received and would recommend RPM to people looking to rent out their properties. Everyone I have talked to at RPM are very business like and helpful and they do get back to you very quickly. My first tenant was there for two years and my second tenant just signed a lease for a second year. Great company.

Well, they aren’ t the worse property management company in the entire world.
Dislikes:
1) $ 300 termination fee if you dont want there services any longer
2) If they take 6 months to fill your beautiful house, it doesnt matter, they charge for all those empty months…
3) If they take an inordinate amount of time because a) the contractor takes 3 weeks to schedule a turnover b) They don’t return possible renter’s phone calls c) They don’t list your property for advertising until 1.5 months into the contract, IT COSTS $ 300 to terminate
4) If you have to CC the office managers in order to get any communication, you can’t just leave their company to find someone better, you have to pay $ 300.
5) The contractor likes to all of a sudden change the work order you approve to cheaper materials, less labor for the same price… yeah…you heard me. When challenged, they back down (I rehab houses so I know the labor involved), but the fact that they do that is amazing low down.
Likes
1) When they actually ANSWER the phones, they are helpful
2) When they actually return tenant’s phone calls, they do show the property rather well (3 tenants a week… too bad I had to wait 4 months for this level of effort.
However, before I had all the issues, I did not google this company. If I had googled them, I would have known that they are so bad they have had a news article written about them.
.c…
If I would have read that article, I wouldnt have even bothered *sigh* my fault for not doing my proper research.
At this moment, the house has been rented, but I am considering of just paying the $ 300 to get a better company in place… or, I can just keep CCing the office managers on EVERY EMAIL to ensure I get communication. I will say since I have been CCing the managers, the customer service and my house getting rented out has been a smoother process, so you have to do what you have to do, I guess. But, the workers on the ground are not good at all. One girl on the phone didnt even want to give me the contact info for the manager. If not for them, I would have broke the contract and reported them to every entity I could.