Rally’s Hamburgers

Went to the walk up area on Christmas Eve. There was a pretty good line of cars (maybe 5 or so) in the drive through. I waited for over 5 minutes with nobody acknowledging me, and kind of waved to the people behind the window. They said their manager told them not to serve anybody from the walk up area until the drive through was cleared up, which the manager confirmed. They suggested it would be faster to leave and go through the drive through. It apparently improves the store’s stats for wait time to do so, since their timer doesn’t start until they take your order, so they’d rather inconvenience the customer to improve their numbers. Pretty scummy in my opinion. I ended up going elsewhere.

When there are other options available, I implore you to choose something better. Throughout my ordering process I encountered quite an unnecessary attitude from a gentleman who should at his age now better. If it was someone younger I could’ve chalked it up to willful ignorance, but to receive that treatment from someone who has obviously been part of the American workforce for more than a few years us infuriating.
Bottom Line: Making me feel as though I’m bothering you by patronizing the establishment you work for is quite unprofessional.

It’s a fast food place, standards are pretty low. Still…
The trip through the drive-​thru lasted 25 – 30 minutes. When we finally got to the window, we were informed that they only had one apple pie. We were fine with just buying one and the cashier asked the manager if we would be able to buy the one for 50 cents. The manager, however, was not even willing to look into a way to rectify the situation. She simply responded to our question by being very rude, talking down to us, and not doing anything to help. She also kept repeating, «You can get 1 for $ 1 or the special 2 for $ 1.» It almost was like by repeating it over and over, we would realize how stupid we are and buy the 1 apple pie for the $ 1. She didn’t give us other options or ways to compensate us for their lack of preparedness. Customer service is very low at this store and we have had issues with customer service here before.

The last two trips to rally’s have been very disappointing. The first time I ordered two Rally burgers and when I got home found they had given me two cold chili cheese dogs. The next time I ordered chicken bites and when I got home found that over half the contents of my chicken bites box contained fries. I feel like I’ve been tricked and cheated. Will not return.

Had a terrible order and called to complain. They told me the next time I came through to bring my receipt and the whole order would be replaced. Well I took it back and the manager was like «no, that’s too much food» excuse me what?! He gave me everything back but the drinks. WHAT THE ACTUAL FUCK. We called corporate for the rude behavior.

Those fries! It’s Rally’s. It’s not supposed to be fancy. It’s that «hit the spot food» and only spend $ 6.

Idk quite where to start. Workers were having a conversation so loud I almost couldn’t place my order. Then they told me two different prices for my food. From the window to paying. When I brought it up they acted all offended. Which makes me think they may be up to something because I had to ask for my receipt. And they didn’t have one. But it could just be that they are just rude. Then they gave me a refund but said it will take days to show up. Normally things like this don’t bother me because they happen. But the whole situation just felt very sketchy. And I shouldn’t have to worry about these kind of things when I’m just getting lunch. Idk I’m just not sure the excuse «they rang it up wrong» works when my food was correct but the price wasn’t.

After waiting five+ minutes for someone to take our order, a man came over the speaker and screamed «What you want?».
When we finally got the order through, they gave us the wrong food, took it back, replaced it with the right order minus a coke, and then shut the window.
Two stars just because the Bacon Roadhouse rules my world.

Blah.
I went here because I love their fries, and will always love their fries. Not a fan of their burgers or anything else on the menu really, but I actually think they make a really good vanilla milk shake.
So I decided to try the Hole Lotta ice cream thing they had. The double stuf oreo variety and there was something very very wrong about it.
It’s chocolate and vanilla ice cream mixed with something I think is supposed to mimic oreo crème frosting, but instead tastes like chemicals and metal shavings, topped with stale oreo cookie crumbles.
Now. Don’t get me wrong. I will eat disgustingly over processed food that is made in a lab and tastes like chemicals, happily. On occasion. But I just don’t know what to say about the oreo crème frosting stuff. So nasty.
2 stars for the fries. 1 star because I have to.

Food was meh, but it’s Rally’s. The main issue was the service. College kids working there with an I don’t care attitude and who feel that courtesy is an option. Not recommended, unless you enjoy rude service.

slightly above average fast food burgers, but nothing special. I have been here a few times and it seems like my food is always cold, and hastily prepared. BUT they do have pretty amazing fries, and they are open untill like 4am, so IF you need food, and you are late, then I guess you could go to worst places.

Let me start by saying the girl (Tamara M… thanks to the receipt) working drive through was a bic*h. Period. The box you talk into when you order wasnt working, which we informed her of, so naturally this «classy lady» responds with below par english in a screaming fashion… as if yelling will help us understand her through broken words. To make it worse, she rushed our order and we didnt get everything we came for. Before I continue Ill add that Ive been to Checkers many time when I lived in NJ and I was excited when I found out that Rallys is somehow linked with Checkers. I looked over the menu before driving over (I do this for new places, in case theres a line) to save time. We order the new BigBuford burger and the Roadhouse along with chili cheese fries and an oreo blitz. Starving, I had the blitz while driving home. Sure it was ice cream with oreo pieces but i prefer my blended ice cream to actually be blended, not to mention i cut my mouth a few times, surprised by how large the cookie chunks were. Putting all that aside, the burgers were below par. I dont object to the mustard (although I dont like mustard) but the kind they use… it messed too much with the other flavors. The patties were extra greasy… too greasy. the kind of greasy that makes your stomach churn and gives you heart burn; something Im not used to. The Roadhouse (double) was small, the onion rings were good. The fries were cold. My chili cheese fries were… interesting. Ive never had sweet chili before and I doubt that was a mistake; sweet chili that strangely tasted like mustard. I couldnt get myself to eat them. My fruit punch wasnt even fruit punch… the whole meal was wrong. Ive never gotten sick from fast food before. Ill never go back here as long as i can help it.

You might scoff at those five big stellas up there, but this place has helped me out of so many pinches with burgers that made me exclaim «damn good» that it would be unjust to award any less of a prize. Yes, prions might start gnawing on my brain, but i don’t care.
Big Buford, that beguiling chap, with his red onions and cheese on two meat discs sounds so good to me right now that i want to cry because they are closed.
The help has been almost unbelievably friendly, whether it’s this location or the fifth and cleveland oasis.
And the Bacon Buford delivers much more than one additional dollar of sustenance to your poor, emaciated carcass. I
I know my tone is facetious, but really i’m serious. I would rather eat a rally sandwich than any of the other fast food burgers.

MMMMM, Rally Burger. I first fell in love with this chain because of their catchy commercials. I too wanted to say «Chi– Ching «and be in on the fad. I keep coming back because of the burgers and fries. I love Rally’s for the dual drive through concept. If one line looks too long, the pick another. The frustration stems from how little the store operates with both windows open leaving you to stare longingly at the other side as your life whittles away waiting in the other. The restaurants general theme is interesting as well. Retro like a McDonald’s but with a checkered racing scheme. Because everyone knows that race cars and burgers are American like peanut butter and jelly. I am a huge supporter of Rally’s post drinking. A Rallyburger with cheese and a fountain drink coke is better than an aspirin in my opinion. The fries at Rally’s are its true jewel. Spicy, fried, but soft and flavorful under the grease these fries are a meal on their own. You must eat the fries before they cool down or your entire trip is wasted. Cold, the fries become soggy and limp. It is best to eat them when they are piping hot, even if you have to munch and drive. Rally fries always spill into your bag like a grown up Happy Meal prize when your food is gone. Rally’s never tries to be healthy or offer you healthy options. Every year they add items like Conney dogs, cheese fries and heart attack sized portions. Luckily I am usually to full to realize or care about these caution’s. Ch-​Ching!

Rally’s burgers are a little better than McDonalds, about equal to Wendy’s. But there fries are really unique for fastfood; spicy and curly. One word of complaint– the walkup closes at 10pm, even though the drive through is open for hours more. Why? I used to live two blocks from this place, I can’t get food if I walk?