Portrait Innovations

This place is absolutely horrible. I am from Indiana and I have gotten all of my daughter’s pictures taken at the PI in Indianapolis since she was born. While I was in town visiting family I decided to get her pictures taken with her cousin. Terrible mistake.
My appointment was at 11:40 we didn’t take any pictures until 12:20. Mind you we have a 4 and 6 year old. I packed plenty of books and toys so they did a great job sitting. The photographer came over and asked if I wanted the Christmas tree background and I told her yes. 15 minutes later we finally started taking pictures with just a black background. She then says we are going to go to a different room to take more. I asked her when we are going to take pictures with the Christmas tree and she’s says «oh we can’t we already left that room and we can’t go back in». What?! Keep in mind the room was still empty as we had just walked out and we were waiting on a a family to leave out of the next room. So I let it go and just used the other backgrounds. Our photographer was HORRIBLE! She clearly had no idea what she was doing. We came up with the majority of the poses and ideas and she photographed them terribly.
So after all of this she uploads the pictures and they’re bad. I tell her I only want to do the $ 19.99 package but she refuses to let us just get that package wasting 20mins trying to sell us a $ 300 package. Then to top it off the $ 19.99 package totals $ 35.00 after bogus «handling» charges. I asked to speak to the manager and the photographer said she was probably too busy to speak with me. What?! I am completely outdone with this place. As I was leaving the manager told the other workers there «she’s going to report us» Yes, I absolutely am! I read the bad reviews and still came. I thought, it couldn’t be that bad. No, it is that bad, worse even. Save your money and time and go somewhere else.
I was here today, 12/​27/​2015

What an awful experience. Over 2 hours from start to finishing. What’s the purpose of having an appointment if they are always 1 hour behind? We were told «corporate» makes them schedule appointments 10 minutes apart even though they know they can’t handle that schedule. They don’t even take the viewing of pictures in order by appointment, just random. Not enough seats for people to sit while waiting your entire 2 hours. Kids screaming everywhere. Used car sales mentality trying to sell you more photos. This place is a nightmare!

I went today and was hesitant from all of the negative reviews, however I didn’t think it was bad and the price was right. These are not trained photographers and I’m not sure they even really enjoy the art of photography but they did a decent job and had lots of props and backgrounds. The photos we got turned out decent but the customer service was stellar and there really wasn’t too long of a wait time despite the fact that there were quite a few people in the lobby. I will probably return in the future because again I received decent photos at a great price. I will still supplement with an occasional professional photographer here and there because I do feel that better work could be done but these will do for holiday cards and documenting my daughters age when she gets older and I can’t remember how adorable she was as a toddler.

A trustworthy coworker recommended this place. I’d seen several portraits she’s had taken, they looked good.
I needed senior pictures quick, fast, and in a hurry! Because I was pressed for time I set an appointment first and than did a Unilocal search. After reading the reviews I wasn’t sure what to expect. After seeing the two star rating, I was downright scared.
After my visit, I can say I am 100% satisfied! My appointment was conveniently made for the day after I called. I had to reschedule and that was no problem. I even was a few minutes late, and again, no problem. Staff was friendly, professional, and no high pressure sale pitch. We were in and out in about two hours. We left with a fabulous variety of poses and very reasonably priced portraits all in the same day!
I’m positive I’ll be bringing the whole family in for a long overdue family portrait!

My opinions of this place varied throughout the experience. When we got there, I thought, oh no, 1 or 2 stars. The place was packed. Packed! We had a 1:50 appointment, and started taking pictures around 2:20. We had a huge group, mainly kids, and so waiting was not fun. The kids held it together, though.
When the photography started, the stars went up. Everyone on staff was professional and patient; they had us do a dozen or so poses, and kept the kids smiling.
Took the kids home and came back to pick which poses we wanted, since there would be a wait anyway. That part went well too. Waited a bit longer for the actual prints. By the time we left, the place was just full, not packed. Maybe they had a bunch of walk-​ins? Maybe they overbooked? I don’t know, but I don’t want to do it again. Sweetie said never again too.
The pictures look really good. Prices were reasonable. I think we ended up with 7 poses, 3 sheets of each, assorted sizes. Plus a few Xmas cards, a mug, etc. Total was about $ 120. Really, not bad, for something like 65 pictures of a dozen people. If I ever am crazy enough to go back, it will hopefully be without kids and on a weekday…

I’m pretty open-​minded when it comes to getting a value, but this is not worth it. Ridiculously over-​booked. (2 families every 10 mins are scheduled… you tell me) No place to even sit, because there are so many people either waiting for pictures to be taken, waiting for a computer to view them, or waiting for print-​outs. What YOU want isn’t really relevant because photographers are required to take a certain number, with certain people, in certain poses. After an hour, we still HAD to wait for the second «set» room so the photog could complete necessary pics.
then you wait for a computer, where the photog has to make up all these collages you aren’t interested in. Staff seemed pretty miserable in the environment as well.
The one photo that was «ok» I had a big black string on my white shirt. would have been nice if he’d even looked.
Go somewhere else.

Absolutely horrendous experience. We made an appointment and still had to wait an hour to take the photos, and then nearly another hour to review the proofs. The place was completely overbooked to the point that there was no where to sit while waiting. The photographers were unprofessional. They had no idea how to get the babies to look at the camera, let alone smile. At one point I witnessed a baby fall off of a prop and smack her head on the floor. The staff is uncooperative. We tried at several points during the process to tell them what we were and were not interested in, but they just insist on going through their checklist of assigned tasks.
And on top of all that, the photos came out terribly and were not a good value. I absolutely will never go to a Portrait Innovations studio again, and will warn all others to stay away.

I’ve been here many times (and spent a bundle each time), but today I knew I wouldn’t be back. Our appt. was at 9 am (on a Friday) and we were there 2 hours. They overbooked and we were kicked out of the portrait room twice without being told anything. Our photographer left the room and another one came in with other customers. It doesn’t help to have an uncooperative child (the photographers do try to get smiles, but aren’t always successful), but it just really irked me that our studio time wasn’t ours. Then we needed to sit through the long process of choosing shots even though we only wanted the special package. I had to state 3 times I wanted the $ 12.99 package. I can take better photos of the kids myself and I will. (smile)

I’m a little so-​so on this place. We had an appointment here on a Saturday with the family to have pictures taken. When I first walked in the door I was overwhelmed with all of the families that were there. Kids screaming, running around … good luck trying to find a seat. The people behind the register were friendly and advised us when it was our turn for pictures. We went into room #2 and there seemed to be a little bit of confusion. We were quickly arranged to have pictures taken as a family and then as a couple. There were restrooms and a side room to change clothes in, which was convenient. The photographer took 2 – 3 pictures of us as a couple and we were done. Next you had to wait until your pictures were ready and then you picked out which ones you wanted while watching the price of the package start around $ 600 and work down from there. We walked out with a CD and good pictures. The only downfall is that you cant take your CD to Walgreens, Sams, etc to have pictures reprinted. If you need them reprinted, you have to go back to PI for them to print them for you.
I would highly suggest to make an appointment with this place other than on a Saturday or Sunday. Our photographer said that they schedule people 10 minutes apart on the weekends. No wonder they were so busy in there!!!

I’ve been to this company twice, once in Cincinnati and once here. Both times they took excellent photographs, which is saying something because they both involved crawling babies. I felt kind of sorry for the photographers and their helpers because they work really hard and somehow I doubt that they get paid all that much.
They allow you to change outfits if you like and have a variety of backgrounds including all white which really looks professional. After having the pictures taken you only have to wait about twenty minutes to see them. Your photographer sits down with you and helps you pick the poses and packages you want and after another relatively short wait your pictures are ready to take home.
The cost isn’t too bad although expect to pay over a hundred if you want a package that includes the CD of ALL the poses. Also, they do holiday cards and their price is cheaper than Cord Camera’s.