Pet Palace

This location was amazing. I took my dog almost every day for 6 months for daycare and she loved it. The staff was very accommodating with food, medicine, toys, or any add-​ons. They are open early and open on weekends which made it easy to fit into my schedule for daycare or boarding. When I left my dog for boarding, I called every day to see how she was, the staff always checked on her and let me know exactly how she was and what was going on. I moved to Washington state about a year ago and still have yet to find a boarding or daycare facility that I trust as much as pet palace.

I tried pet palace for the first time this weekend and for the most part had a great experience. It seems like they really care about the animals they board. I dropped my dog off on Friday for 2 nights. He has some kennel anxiety so the girl put a special note on his account that they may need to give him some special attention to make him feel better. I gave them some of his treats and toys and blankets. They took him right back and got him settled in.
I paid for a couple play groups and got a report card in his stuff saying what he did and who he played with (love this). I did paid extra to have some treats and additional potty breaks, also to have an exit bath and he smells wonderful! I feel like these were all very reasonably priced.
When I picked him up, she let me know they had marked him as a «nervous pup», due to having a couple accidents and not eating much. This was not a surprise to me, again due to his anxieties. This let me know they actually watched him and took time to learn his behaviors. That is very comforting. They even washed his blankets before going home! I don’t know if that’s normal, or just because he had an accident, but nice of them. When I got him home, I was unpacking his things and I can tell they gave him some of his bones and treats. This was also comforting knowing he didn’t want to eat much, so again, it shows me they cared about him and wanted him to be happy.
The reason I gave them 4 stars instead of 5, I feel like they are very short staffed and it took a while to get checked in and out because they were getting pulled in many directions. I also feel like they could have a different system for checking in dogs and cats. Everyone was in the same reception area and it’s a little chaotic. But, I will defiantly use them again!

We boarded our cats here a few times because they have the largest cases around. They seem friendly enough, like they care about your pets. There’s no camera in the cages so I couldnt watch them while I was away which I hate but the size of the cage is worth it.

Having never utilized a pet hotel before, I was a bit skeptical about leaving my baby girl here over the July 4^th weekend while I was going out of town (usually would’ve brought her along, but it simply wasn’t an option this time). However, it was conveniently located near the airport, and I really did need to find someplace for my cat to stay.
The staff were very friendly in helping me get my cat settled in, and they answered any and all questions that I had. I opted for a cat townhouse, which turned out to be a bit bigger than I expected (obviously nothing glamorous, but easily an acceptable size for a very reasonable price), and my cat settled in fairly decently by the time I left.
Picking her up was just as convenient, and I really appreciate how the staff keep track of feeding schedules and bowel movements. They were able to tell me about any irregularities (basically, my cat didn’t eat as much as she normally would, but that’s how she is when she’s in a new place), and kept very good track of anything (toys, canned foods, etc.) that I’d brought in.
In terms of daily rates and fees, this place runs exactly like a hotel. You’re charged for each night, starting with the night you bring your pet in, and as long as you go to pick up your pet before 12pm, you’re not charged for an extra day. They also have stamp cards for the different services they offer (including pet boarding), so this place is a good option if you think you’ll be using them a lot.
In summary, my baby girl didn’t come back traumatized as I had feared based on the other reviews. She was fed appropriately, looked after, and given what she needed. While I wouldn’t describe this place as an actual palace to anyone, I think it does fulfill the services that it promises.

Highly satisfied with their level of care. Would recommend.

I left my dog Labor Day weekend 2014 and when I picked her up she was so anxious it took 3 days until she returned to normal. After about 5 days she developed KENNEL COUGH (it takes 3 – 7 days from the time of infection to the start of the cough) even though she has had all of her bordatella shots and boosters.
I’m not even going to try to call and ask for my money back bc I know it’s pointless, just know that I won’t be back.

This place is basically a glorified kennel. When my dogs got out they were starving and crying. I don’t know if it was just my dogs but I did not like how the place worked. On top of all of this, both of my dogs got kennel cough. The staff was nice though.

I made a reservation to board my cat. I gave the required $ 25 deposit. We ended up not going due to illness. I called and cancelled. When I inquired about the deposit I was told I would not get it back since I didn’t cancel within 5 days of the reservation. Now mind you, this was due to illness and couldn’t have planned it. BEWARE! They do not disclose this to you, nor is it posted! Very poor business practice. I will not even consider Pet Palace by the airport for future needs.

Being new to the area, finding a trustworthy boarding facility that I found suitable for my dog was a top priority. Now that I’ve boarded my dog here, I just can’t board him anywhere else.
The staff is knowledgeable, super friendly, and incredibly accommodating to the needs of both you and your pet. I trust them completely to provide excellent care for my dog.
I usually board my 80 pound Akita in a Royal suite because it includes a PetCam. I can simply go on the website and check up on my dog and watch him there in his suite. It’s amazing that the staff encourages you to call them and let them know if you want the camera adjusted or if something is wrong. For instance, I was out of town and, via the PetCam, I noticed my dog behaving very anxiously, digging under his bed, and getting upset. I called Pet Palace and they were happy to go check on him. As soon as I got off of the phone, I saw a staff member go into his suite and retrieve both his food and water bowls that he had pushed underneath the bed. Problem solved! They tidied up his bed, gave him a treat, and left him to enjoy
Extraordinary care like that is exactly why I’m just fine boarding my dog while I’m out of town. I know he’ll have an awesome time and be well taken care of.

I have boarded my dogs here for years. My dogs are not «low maintenance» — one has food allergies and one is a high strung 30 pound beagle/​tasmanian devil mix. One dog doesnt like men. Etc. this place is so awesome: they separate the dogs to feed, make sure the little dog stays away from other dogs, and works with their various frailties. On one occasion, as i was dropping my dogs off I noticed one had a lump on his lip. It was right at closing time and I had an early flight the next day. Without hesitation the manager said she would stay late so i could take my dog to the vet and bring him back to check in if he was okay. Most places would never do that. My dog ended up having cancer and when he passed, they sent the nicest card and cried with me when I saw them next. Also, they have groomed my dogs and my cat (!) and have done a wonderful job. It is very clean and have even checked in in a friend’s dog who was kenneled there. Aces!!!

I love the Pet Palace. I usually board my dog with my roommate’s dog when out of town. It’s convenient to the Columbus airport and they truly care for pets. I get a report card after boarding with comments that truly reflects my dog’s personality. I can trust that he’s well cared for. I highly recommend getting an exit bath. My Shih Tzu smells great and is extra soft and fluffy. I wish their hours were a little later in the evening for flight delays, but they don’t charge for the extra day as long as you pick up before noon. So, that’s a plus…

The first and only time I boarded my dog. He got an eye infection and kennel cough. After the bill from PP and the vet bills, I could have had a pet sitter stay at my house and saved my pup the suffering.

I enjoyed the service at Pet Palace until recently. My dog was attacked during playtime by another dog. It broke the skin and required emergency veterinary care. They only covered the emergency vet after backing out my «free stay» — fine, but have thus far refused to pay for the follow up vet care.
They know who this is. I will keep up this negative review until I get a follow-​up phone call and compensation for my $ 52 veterinary bill, that has been submitted twice. They are more interested in protecting the offending dog’s family than making my situation better. Perhaps some negative publicity will shame them into doing the right thing.
My dog is a nursing home therapy dog, and I have had lots of opportunity in the community to tell everyone where he got his scars. I will continue to patronize Pet Suites down the street.

I have borded pets at lots of places before and i have to say, this pet palace is probably the best. it’s clean, the staff is friendly, and my dogs were comfortable. they came home with report cards, which i think is adorable and very helpful. they only stayed a short time, but will be staying much longer later in the year. i feel completely comfortable leaving them in the care of the pet palace staff.

After being told by the staff during pickup that I would be getting my deposit back, I called and spoke to a manager a week later to check on the status. I was then told told by the manager that the deposit had been applied to my balance. I was struck that the $ 52.50 I paid at checkout seemed high for a one-​night stay, I didn’t imagine that it would get worse.
They had my dog for less than 30 hours and it cost me $ 77.50. And that was just to keep my dog on the same schedule (potty breaks and treats) that I keep her on at home. I don’t know what «competitive pricing» these other people are talking about, but I feel that I was nickel and dimed for everything here.
Needless to say, I will not be returning.

Their prices are reasonable when it comes to boarding. Romeo, while clearly not wanting to be left behind, comes home just fine from there. It is clean smelling, which is very important to me. I would prefer three potty breaks being included, but its fairly standard that most places only include two. They also take very good care of my cat when I have to board Smudge. He dislikes it, and they go to great lengths to make him feel comfortable when he is away from home.

Okay, the whole «pet resort» theme is not my thing. My dog really doesn’t need encouragement in being a spoiled little princess, thanks. I’m also not a fan of their ala carte pricing. For the standard nightly fee, your dog gets taken out for two potty breaks per day. If you want more potty breaks or for your dog to interact with humans or other dogs, then you need to pay extra – and frankly, I think leaving an active dog for a long stay without some interaction would be abusive. As such, your actual cost will be even higher than the already not-​low nightly fee.
The pros:
— Big facility and lots of young, probably under experienced staff.
— Well designed floor plan where staff are constantly walking amongst the kennels throughout the day.
— A large number of the kennels are visible through a glass wall to arriving customers
Together, those three points are good for helping prevent the scary scenario where a dog gets badly sick and is ignored for days, or the kennel could be filthy but owners never see.
— I can call and ask about my dog, and they’ll look her up and let me know if there’s anything wrong. Really, it’s a thin comfort, but one I crave nonetheless.
— Excellent hours for pickup and dropoff, including weekend pickup and dropoff. Most Columbus kennels I can’t use because they don’t allow dropoff on Sundays or they don’t allow pickups before 5pm. I do not want to put my dog in a kennel for an extra two days when I’m actually in town.

I love Pet Palace. I’ve been boarding my five pound Yorkie, Vince, there for the past 3 years. I board my dog there about 4 – 6 times per year. He’s been boarded for everything from short weekend trips to two week vacations to busy holidays.
I’ve found the cost to be competitive. We always sign up for «play group» so Vince can get out and play with his friends twice a day. The staff is always so friendly and caring. When we arrive for drop off, Vince always runs right in. He never hesitates.
We’ve never had any issues with Vince coming home sick or with fleas, both of which we’ve encountered at other kennels. We had the staff administer ear drops once and didn’t have any issues with that.
The location is fantastic, right by the airport for each drop off and pick up.

The first question I want to have answered when I go to a kennel is, «Does the staff really care about animals?» When you go to the Pet Palace, it’s quite obvious they do. That’s why I don’t take my dogs anywhere else, even though it’s pricey.
The facility itself is large and clean. Rich folk may opt for the large «suites» with brass beds and TVs (yes, really), but the small-​sized kennels are fine for my little dogs. I typically pay extra for one-​on-​one playtime (one of many add-​on options), and with that comes a «report card» that describes what exactly happened during those playtimes. It makes me happy knowing my dogs are having a good time while I’m away, and you can feel the love in those descriptions.
Is it expensive? Yep. But you get what you pay for, and my dogs are among the most important things in my life. I stay in nice hotels on vacation, so why shouldn’t my dogs do the same?

I would give this place 3 ½ stars. This place is always clean, and the staff is really nice. They also offer kennels that have webcams so you can see your pet while you’re gone which is really neat.
My only complaint about this place was that my dog had a lesion when we boarded him there and they were supposed to call me if it got larger, and even though it nearly doubled in size, they never called me.
Other than that, this place is nice.