Parking Solutions, Inc

While going to The Guild House for my wife and my anniversary dinner, we used the valet service, which proved to be a huge mistake. After we finished dinner, we came back outside to the stand to ask for the keys so that we could retrieve our stroller from the trunk. Instead, they said that they would retrieve it for us. After receiving or stroller, we walked around for a short time. When finished, we went back to the valet stand, and thy brought our car back around to us. While folding the stroller, we noticed damage to our liftgate. This car is only about a year old, so any damage that was there, definitely had not been there prior to Valeting the car.
We filed a claim with the manager, and for the last two weeks until today was jockeying with their insurance, who denied the claim saying that the valet denied doing the damage. Ironically, it will cost them more to defend my filed claim than it will be to simply pay for the damage that they caused.

I honestly don’t know how Parking Solutions stays in business. They are AWFUL! I use them to park on a monthly basis and the people I deal at their office are the most disorganized, unprofessional group of people that I have ever encountered. No one monitors the lot I park in downtown so random people park there for free every single day, leaving me to circle the block. When I try calling the number to ask about towing violators, no one picks up and it eventually just stops ringing and asks for my voicemail passcode. WTF? I have an email address for the lot manager, but she only responds to emails when she feels like it, which seems to be almost never.
Plus, on more than one occasion, they have sent me invoices for unpaid balances only to find out that they have lost a check in the mail or just not applied payments. Literally, I’ve had to show their Accounts Payable Department copies of cancelled checks and other payments because they keep forgetting to apply them.
In short, these people are just terrible. If I had the choice to park with another company, I absolutely would. But, because they are the only company servicing all of the lots in the neighborhood where I work, I have no choice. I truly can’t say enough bad things about Parking Solutions to adequately get across my disdain for this company.

Parking Solutions basically has a monopoly on valet service in this city. You’ll see the red-​jacket clad guys running down back streets and alleys. They’re always running. They’re quick, yes. From a customer point of view, they’re good. They are prompt, attentive, and they return your car without any weird scratches or dings. They can also pull off one hell of a parallel parking job. You usually see the same guys working; the longevity of their individual positions speaks volumes.
On the other hand, I’ve worked with Parking Solutions professionally. We hired them for one week to attend to a lot. When I went to see how the guys were doing, 50% of the time they weren’t there. I’d call their manager (who had given me his personal cell, so I was always able to reach him immediately). Shortly after the call, the guys would end up whipping into the parking lot with a lame excuse: «I was out to lunch.» «I couldn’t find the place.» Whatever. It got old fast.
But, once they’re there, they’re there, and they do their job.
One more peeve though, sometimes the places they park are a bit unethical, like taking up all the spots at Goodale Park. I’m just sayin’…
Two stars from a professional standpoint, four stars from a customer standpoint, leaving an average score of three stars.

By far the best valet service in town. If you see the red and black Parking Solutions sign you can be assured your car will be returned to you in the same shape you brought it in.
I worked in the restaurant world for years. Most of them offered valet service so I was able to become friends with the valets that worked there. The thing that impressed me about the Parking Solutions guys and gals was their organization. Managers, Zone Managers and seniority lets Parking Solutions operate efficiently. Quick to hire but even quicker to fire if one of the guys got out of line. If something happened to a car a manager was on site immediately and ready to fix it. Constant contact with the restaurants to make sure staffing was right.
Impressive also are the valets themselves. The postal workers of the service world neither rain, snow, freezing temperatures or ice will stop the valet’s from getting your car. Umbrella’s are always out if it is raining ensuring you emerged dry into your restaurant. Keys brought personally to your table if you were closing down the shop. At one of the restaurants the valets knew the customers so well they would personally drive them home if too much had been drank. They also refuse your keys if you have been cut off.
Parking Solutions is personable, dependable service with a smile. These valet’s are truly driven to make you happy.