Nichols Body Company Inc

These guys are totally unprofessional! I went there to have a vehicle fixed with some minor rust and some clearcoat issues. The guy behind the counter had a chip on his shoulder from the time that I walk through the door. I was willing to spend thousands of dollars to get this car fixed and right from the gate he gave a bad taste in my mouth because of his attitude. We walked outside and as I started going over some of the issues he said wait wait wait let me stop you right there we’re not doing anything except replace the whole panel even if it’s surface rust. These guys are totally unprofessional and think they’re better than somebody. I will never endorse or bring a vehicle to these guys in my life totally terrible terrible terrible customer service skills!!! I guess if you’re not dealing with an insurance claim they don’t want anything to do with you! That was the first question out of his mouth when he seen me. I didn’t even get a hello or how are you doing it was is your estimate an insurance job?

I am a repeat customer of Nichols Body Company in Columbus, IN, and will be a future customer as well. The free estimate to replace my front bumper took only about 10 minutes including paperwork, Josh (at the front desk) was friendly and efficient emailing me the estimate to pass along to the insurance company, and the work is spot on. I could not have asked for a better experience.