Menards

I was here for the first time on the Saturday before Christmas, shopping for a remodeling project. First let me say that I saw more employees in the aisles during this one trip to Menards than I have seen in my last 5 Home Depot visits combined. Every one of them was nice and helpful. I like the idea of the department stations they have, and you can see the names of the people working that area in real time. Staff in the electrical, plumbing and flooring departments were so knowledgeable, I was shocked. Actually shocked. I thought I had entered into some parallel home improvement dimension where everyone was working for me instead of against me. Their selections of some items (like bathroom vanities) seems much larger than Lowes and Home Depot. That could be because many of their brands seem to be unique to them. I do not, however, understand why they need their miscellaneous sundries and snacks area, that didn’t fit in with the store, I thought. Even thought there is not a store near me, I will drive the extra miles to go to Menard’s.

the key is customer service. always friendly and cool staff here. they have real good prices. i got a lava lamp at a good price… i keep going back here, because the lady’s at the counter are always cool, nice, and friendly. keep up the fine work!

Pretty much the same as other Menard’s: huge, prices are a bit lower than Lowe’s and Home Depot, hard to get help in the aisles.
I knew exactly what I wanted today, and only had to wander a bit before finding it. Prices were decent, I found exactly what I needed, and I checked out fairly quickly.
It’s a little weird, but nice, to have a few groceries mixed in here; you can pick up something you need without making an extra trip, or try out something just for the heck of it.

If you get a new kitchen from this place make sure EVERY single thing is included in the contract. Everything! They promise you things then say «I never told you that» You also need to understand they use contractors to do the install. Getting the run around will be normal. Call menards and they blame the contractor who in turn blames menards. I repeat, get everything written in the contract. Start time, finish time, all parts they promise, lazy susan, cookie sheet cabinet. They will tell you this stuff is included then not include it. GET IT IN WRITING!

Great prices, great knowledgable staff and an amazing selection. We got all our cabinetry, sink, hardware and electrical for a remodel of the kitchen

Today was the second time I shop here. I’m so happy with this place. Today I had to purchase blinds and the gentleman that help me was so friendly and helpful! Normally I love Home Depot and shop there for everything, but not anymore! Found what I needed and the pricing was way better then I thought it would be! I’m hooked!!!

Gave it a try. Went in to get a few things after work. Hard to find anything because aisles are going in different directions and I couldn’t figure out the store layout. An employee (I assumed) asked if he could help but as it turns out… was trying to sell me DirectTV. Such a turnoff! He kept pushing even after telling him I wasn’t interested. After a long day at work, I want to get shopping done and go home — having to be assaulted by marketers makes it just too much. I will stick to Lowes.

As hardware stores go this place is pretty great, but as customer service goes, this place makes Home Depoy seem good, which is saying a lot.
I’ve been to this particular Menards at least 5 times in the past week and have experienced the same level of customer service so it was not a fluke on my first time in here.
I tracked an employee down who was wandering around and told her that I had some questions about some lights that they had stocked. She said that she’d go and find someone for me to talk to. So I sat and waited patiently by the service counter in the lighting area. 10 minutes later she was strolling by again so I asked her about the person I needed to talk to. She told me he’d be around any minute. 10 more minutes and a guy finally arrived. He seemed perturbed to have to talk to me. After I asked him my question he started to answer when his phone rang. He abruptly stopped talking to me, picked up his phone and then wandered off for another 3 minutes. He finally came back, told me that I needed to call their other shop for the information I wanted. He took the time to find who I needed to talk to, what their number was and the SKU# needed for the product in question and then handed me the card so that I could do it rather than make the phone call himself. So after waiting for 23 minutes I had to go do the research on my own.
I’m not opposed to calling around to different places but I can do that from the comfort of my own home. If I go into a store where they have «Customer Help» employees roaming around I would think that they are supposed to do at least some of that. A 23 minute wait just for some phone number I could have looked up on my own is ridiculous.
My second time there was fine as I didn’t need to talk to anyone. The third time there was also fine for the same reason. The 4^th time there I had to talk to someone and they were about as helpful as the guy from the lighting area. The 5^th time there I needed some help moving about 900 pounds of stuff and all I got was a lot of eye-​rolling and a lot of heavy sighs.
If you work at a hardware store your job is to serve the customer, answer questions and move heavy shit plus whatever else your boss needs you to do, in that order. If they didn’t have such a great selection of stuff I’d never go back here. Two stars because they have a ton of stuff and pretty good prices. F their customer service.

Thank god I finally have an alternative to the Lowes and Home Depot on Brice road (of which I’ve had plenty of problems), not only that, but the menards is significantly cheaper on almost all the comparisons we made against those two stores.
We just completed a new garden fence project, and saved around $ 60 on the exact same supplies.
The service was quite friendly here. The only thing they’re missing is the truck rental. I packed my car full.

Poor quality in doors and worst customer service! Next time ill pick lowes

Menards. It is nice to see a Menards close to my work and gives me another place to frequent at lunch. This place has a huge layout and is great to meander around. They have decent prices and one can find a customer service representative around. The entrance door is oddly placed as it is only at one end. I parked in the front row but needed to walk a ways to get to the entrance. They also have only one entrance from Broad. They could have used a direct entrance off of Broad.
A good solution to the Lowes and Home Depot conundrum. I am glad to see Menards coming to Columbus and in a better location than on the north side,

First thing’s first with Menard’s; I LOVE that their ad shows what products are Made in the USA. The company takes pride in those products, and proudly lets the world know that they sell things made in USA.
Also, I love the fact that there’s now more competition in the home improvement department of Reynoldsburg. Hate the fact that there’s now more traffic on Broad Street, and that there’s only one entrance into Menard’s, and that it’s an what was already a busy intersection. The right turn lane on west bound Broad Street now backs up so far that you’re back into the straight lane. There could have easily been an entrance added for westbound traffic to alleviate some of the traffic entering into the store.
Anyway, off of that soapbox. As previously mentioned; it’s a brand new store so not all of the staff really knows where exactly everything is or what everything is. For the most part, they seem pretty knowledgeable, but there are still some shortcomings.
Their sales seem to be top notch, and on par with what I usually find at Lowe’s. Unfortunately, they don’t have a competitive product for the My Lowe’s card that allows me to track every single one of my purchases, which is extremely nice.
Every week it seems they have a few things that are on special after mail in rebate. Unfortunately, the MIRs are for a store credit. Eventually you’ll need to spend that money on SOMETHING to fix your home anyway, but still I would prefer to have that money come back in the form of cash.

Brand new store. It sure is. Clean? You bet. Well stocked? Yep. Not really anything unexpected. I went in figuring everything would be fine and it was.
I took advantage of a few of their sales. Palmolive Dish Soap, 30 oz for 99 cents — bought four. Windshield Washer Fluid, 1 gallon for 50 cents — bought 6. I’m pretty stocked up on these items for a long while…
I was impressed with how efficient the staff was. Being a new store, of course everyone is very nice and über bubbly and can’t wait to help you with every little thing… I’m sure most will get over that soon enough though.
But for now, a great store, and I can’t wait to go back again.