Master Clean

We are extremely satisfied with the carpet cleaning services Master Clean provided for us. They called us early in the day with an estimated time of arrival, they showed up right on time and we’re done with the job in less than an hour. Javaughn was very thorough with his work and left the carpets looking good as new when he was finished. Their pricing was nearly half of some of the other competitors we quoted and the job couldn’t have been done any better. Highly recommend them!

Would I hire them again? Heck yeah! They came when they said they would and cleaned everything I contracted for including a few extra spots for free. What made me a fan was their speed and skills and that they cleaned up a few places (like where the old sofa was) that I thought were a lost cause beautifully.
They have flyers that are sent in the mail you can use but even though mine had expired they still accepted it. YEAH!

Master Clean ROCKS! Harrison House B&B gets a ton of foot traffic and Master Clean makes the dirt disappear! Customer service is tops, scheduling is prompt and timely, technicians are courteous and efficient. Thanks for another job well done!

Next day service, timely arrival, courteous staff on the phone and in person. Strongly recommended.

My husband and I have used Master Clean several times and have always been satisfied. This time, we had some water in our basement that got part of our carpet in 2 rooms wet so after it dried out, I wanted the carpet cleaned. Steve, the manager that came out actually pulled the carpet back for me to inspect the water damage. He showed me that the padding and tac strips needed to be ripped out and completely replaced in certain areas. He cleaned and treated the carpet in both rooms along the basement wall where the water came in but recommended that I get the dry rotting issue taken care of right away before we encounter mold issues. Steve was extremely professional and very helpful and I greatly appreciated his advice in this situation!

We were moving into our new house and wanted the carpets steam cleaned before moving in. After contacting a few companies, we decided on Master Clean. I’ve read that some people didn’t have positive experiences over the phone, but I thought their customer service was great! The employees I spoke to on the phone were really helpful and patient when answering all of my questions.
We needed our living room, 3 bedrooms, stairs, and upstairs hallway steam cleaned, so that counted as 6 rooms. There was a special deal going on and the price was very fair! When you set up the appointment, they give you a 5 hour window of when they might be coming, but they would call early in the morning to give you a 2 hour time frame. They called me around 7:15am the day of the appointment and said there was a cancellation and that they could come in between 10:30am-12:30pm. The cleaners arrived at 10:30am. It took them about 45 minutes to finish the 6 rooms. They seemed very thorough and efficient and were really polite! We were really pleased with the way our carpets turned out! I would definitely use them again!

Mater Clean came highly recommended by a fried of mine so figured I would give them a shot. I contacted Master Clean through their website for pricing, they called me back within a few hours. They were polite, I have no complaints like other reviewers stated. I scheduled for cleaning on Friday. They came out on time, everything went well. The guy cleaning was professional and took care of everything.
I have 2 dogs so there were some pet stains I could not get out in my living room carpet. He seemed to have no problem with the stains, the carpet looks great. I had 2 bedrooms done as well, one bedroom had some pen and other stains from a teenager, same thing, the stains came out no problem, carpet looks great.
I also had a couch and love-​seat cleaned. My dogs took over the love-​seat so there was A LOT of fur on it. The couch had less fur. I know from vacuuming the fur is tough to get out of them. I believe the dog smell is pretty much gone but the fur is mostly gone. Not sure if my expectations were a little too high there or if it could have been done a little better.
So, overall I am very happy with the service and the staff. If the review were only on the carpet cleaning it would be 5 stars. I went with 4 because I am mostly happy with the furniture cleaning. I would recommend them and hire them again.

No hidden fees here. Their professional, and efficient and our upholstery has never felt better. Now, their phone etiquette pertaining to scheduling is less then desirable.

Outstanding customer service from the office staff to the guys that serviced my home. Thanks master clean for helping me believe that they’re great service companies out there still.

Bottom line — I will recommend the company and use them again. The tech’s name was Ryan. I will ask for him by name.
Pros: The tech was right on time. Very polite. Informative but didn’t try to up sell. Carpets are clean. Fair price. Professional.
Cons: The office people were not friendly or engaging… kind of a take-​it-​or-​leave-​it attitude. Grumpy enough that if the carpet cleaning had been anything but excellent I would have rated the company two stars.

I had them come out and clean a larger sectional and clean the grout on our large kitchen area. The tech was very polite and worked his ass off (especially on the grout.) The results weren’t just acceptable or good, they were perfect. If youve ever scrubbed grout, you know its not easy. The price was fair for the amount of effort the job required.

SHORT VERSION:
Very polite and thorough guys who came out to clean.
Not-​very-​polite folks on the phone when you’re setting things up.
So-​so results.
LONG VERSION:
I had Master Clean do 2 area rugs, 1 room of carpet, a cream sectional sofa that was beat to h*ll, and an oversized chair/​ottoman.
Carpets are good. I saw next-​to-​no difference in the sofa and chair/​ottoman. I realize they had some wear and some areas that were dirty/​discolored, but I can’t tell the difference in the before/​after, except for a few specific spots where there were coffee/​food stains on the white sofa. Same with the oversized chair. Maybe they were pieces that couldn’t be helped, but I guess I was expecting something more.
The folks on the phone are not the jolliest. They almost always seem annoyed or exasperated when you call. I called the morning-​of my appt to see if I could push my appt b/​c I’d had a meeting come up and couldn’t be home, and they were not flexible at all. I will say, there was one guy named (Dave, I think) I talked to who was very upbeat and polite.
The guys who came out to clean were extremely considerate and polite, and very thorough. They did their best and I really appreciated that, and offered to go back over any areas I wasn’t happy with.
$ 220 later and I have things that look exactly the same, but are probably cleaner and smell better.

I originally got a Living Social deal for a different cleaning company but after finding out it would be a month before they could help me I decided to check out a company. I had read very positive reviews for Master Clean and noticed they were BBB accredited among other things so tried them out. The staff were very friendly and efficient and could even get me in the following day! I had several carpet areas cleaned, some pieces of furniture and the interior of my car and was amazed at the results! The stains from the carpet were gone, the furniture looked good and the interior or my car looked new. Thank you Master Clean!

We had a great experience with Master Clean. They were able to schedule it on short notice for a new home we were moving into. They were very nice on the phone and they showed up at the beginning of their window. They also were able to Scotch Guard all of the rooms in our home for $ 50 which was a great deal! The tech was very nice and did a wonderful job! The carpet looked practically new when he was finished! I am very sure we will be using them again.

What a relief to deal with a legitimate company. I attempted to buy a living social deal with a fly by night carpet cleaning company, and learned the hard way of who not to hire! Masterclean arrived within the two hour window that they said, were very professional, and the carpet looks brand new!

I hired Masterclean to clean my small sofa, which I’ve had for 7 years and never had cleaned (ick). I chose them somewhat on a whim as there are very few Unilocal reviews of upholstery cleaners.
They were polite and personable over the phone and in person. They even came a little early (but not before calling first to make it was ok) and finished quickly. Tom and Dave came to clean my sofa and they were friendly and professional. The sofa looks brand new.
I only am giving 4 stars instead of 5 because this was a first time experience, but I plan to call them again when I need my upstairs carpet cleaned. If they do as good and fast a job as my sofa, I will upgrade them to 5 stars.

Received a coupon in the neighborhood mailer «2 areas for $X» and I had seen the trucks while walking my dog. Called and they scheduled without trying to up-​sell me. Arrived on time, 2 man crew, were polite, and did a good job. Removed a couple of tough stains I could not get out using my portable steam cleaner. They did not try to sell me any protect-​ants, treatments, or try to schedule the next cleaning… just did the job I contracted for and did it well.
I will call them again.