Macy’s American Express

Review to follow. I had a fraudulent charge made on my credit card Labor day weekend 2015 It has not been settled and they expect me to pay an additional 200 hundred dollars in interest and fees.
In regard to the following problem, I have recently written letters both to the Fraud department and Macys in addition to placing
multiple phone conversations involving wait times over an hour with no help. Have filed a police report. No replies. Is there a way to sue American Express?
They refused to remove a fraudulent charge from my Macy’s card and after 7 months the charge has increased from $ 140 to $ 350. I called the original vendor and I cannot find out what the charge was for. They have no record of anything being send to my house. This is usually the hallmark of a fraudulent charge.
The Fraud department sent the charge back to collections so I am expected to pay all these charges plus interest and fees for something that I did not buy.
Over a 6 month period, I have spent at least a day’s worth of hours on hold with the credit card’s Fraud department. One day I was on hold for 1 hour, then they hung up and so I called back. I was on hold for another hour and half until someone picked up. Even when you actually reach someone the fraud department, you cannot talk to anyone who actually has knowledge of the case. That is another level away. They just take a message and obviously do nothing.
DO NOT APPLY OR CARRY THE AMERICAN EXPRESS CAR THEY COMPANY AND ARE ABOUT TO GO DOWN THE TUBES. THEY WILL RUIN YOUR CREDIT OUT OF SHEAR LAZINESS!!!

Awful! My 78-​year-​old mother’s card got lost or stolen. We saw the bogus charges and called their fraud people. Then they sent us a form we had to fill out about all the bogus charges. Then they called on a Sunday morning at 9:30am to say mom’s payment was overdue. Then a new overdue bill game. Now I am waiting on the phone to try and reach the fraud department again. I was told I would be able to just punch in the extension when I called, but that was not true. What an incredible amount of wasted time. When I’ve had fraud issues with my regular AMX card, the fraud people have been excellent and made the process very easy with no paperwork. This has been a nightmare. We are NEVER getting another Macy’s card again.

My husband and I made a payment via cashier’s check for $ 4267.00 in early June of 2014. The check was cashed and processed on June 21, 2014. We have contacted Macy’s American Express over 15 times these past few months, and they have reassured us that our account will be credited $ 4267. However, they still have not credited our account. We are always passed around from one person to another on the telephone and provided vague responses to our questions. At this point we can only assume our money has been stolen. Macy’s American Express is not crediting our account and not issuing a refund, and we have provided proof via fax and USPS mail (we have proof of mailing and receipt as well) to prove they have processed and pocketed our money.