LensCrafters

I was getting a quote for my kids and Carrie kept complaining about how she was working late. She tried to skip out on giving me the 2^nd child’s stating that it was time for her to go home. I told her I needed the quote and she did finish it, but said she knew she should’ve left earlier when she had the chance. That place was chaotic for sure. Would not go back.

Poor experience. In my opinion, I’d find a better place to go for a better experience.

While my mother picked out her frames, I was able to observe how hectic this location can become. She said her eye exam was good, through, but things were not so smooth from there.
The two individuals working with those purchasing lenses and frames kept having to move from desk to front desk, PC to tablet etc. while she and others waited or simply looked around unaided. No wonder they did not mention we were out of our insurance network, something most places have the courtesy to atleast note before you begin…

If I could give this store no stars I totally would. The service at this place if godawful. I called to ask if they had a pair of frames I saw on the lenscrafters website to which they said but but they could get them in for me. So the lady I was speaking with took my name and phone number and said it would take 7 – 10 business days and that they would call me. 7 – 10 days go by and no phone call so I call them. I had to call back multiple time because the lady I was speaking with kept hanging up on me, so there’s problem number one. Second problem is that this lady had no record of me ever calling, they didn’t even have the frames in. To top it all of she starts telling me how they can’t get a pair of frames in unless you’ve paid for them which is not what I was told when I had initially called in. I was told that could indeed order them and if I didn’t like them they would just keep the frames in store.

This was not a great experience. My biggest complaint would be how rushed everything was. My exam was maybe ten min. My Doctor could not have been less interested in getting to know me or make sure i was perfectly happy. I actually felt like I was bothering her. The exam consisted of her holding her hands around and asking me if I could tell how many fingers she was holding up. Ummm. Okay? Then i had to go back for a follow up because they got it wrong. I just didn’t have a good experience there. A few days later I went to the Tuttle mall LensCrafters and it was a 100% better experience. Don’t go to this location. Not worth your time or money. Go to someone who cares.

I honestly think they might have gone out of their way to piss me off. I had a style and size in mind and a woman who I later learned was the manager asked me if she could help. After telling her exactly what I had in mind she proceeded to let me know if there was anything she could do, let her know. Uhmm lady… seriously!!! Finally, with no thanks to the staff there, I selected two frames. After quoting me a price on the two sets of glasses, eyeglasses and sunglasses, they ‘made’ a mistake and it ran me close to 150 more. The next day at pickup time I watched at the very least 2 who’d come in that morning and purchased their glasses walk out in the door in less than 5 minutes. So nearly an hour later here I sit waiting on my eyeglasses (don’t order name brand sunglasses; you’ll be waiting 2 weeks which they don’t tell you until they’ve already run your credit card.); is this the kind of service I’m to expect after having purchased thru Lenscrafters for almost 10 years? Tell you what… 30 day return policy? Keep them; I’ll find somewhere that values my patronage.

I bought glasses 5 months ago. There are chips in the lenses and frames. I called LensCrafters and they told me there was nothing I could or would do becuase I did not buy the insurance. Here is another example of companies not standing by their products because of the quality they provide. Rather, the only way they stand by them is if you pay more out of pocket. Never going back and I have been a customer for over a decade.

Made an appointment 5 days in advance. When I arrived I was told my insurance info could not be retrieved. That should have been completed before i arrived.

Had an eye exam and chose this place because of the reviews and how close it was to home. I made an appointment early in the morning to avoid the delay that usually builds up at doctors offices. Even though I was only the second appointment of the day, they were already 20 min behind schedule. However, I quickly forgot my annoyance since the doctor was so friendly and helpful. I felt encouraged to do some extra procedures – the digital retinal screening and eye dialation – because I felt like I was in good hands. Totally wrong. When I had the dialation, they said I would only need to wait 15 minutes. After half an hour, they finally led me into an examination room where I waited another half an hour. When I came out to ask the doctor’s assistant when the doctor would be able to see me, she icily said that the doctor would see me when she was done with the other patient. She was so rude! On top of that, they billed me for a premium contact lens fitting, which insurance does not cover. Apparently they do this for all newcomers, so BEWARE. There is no difference between a standard fitting and a premium fitting other than that you are new. When I called to clarify, they were very unfriendly and told me that I should have been charged more. If I had known the basic exam was going to cost so much, I wouldn’t have done the extra items. I am definitely never going back.

Since my original review, I’ve had less than stellar experiences here. Long waits, inexperienced staff, and not the best product. I’m currently looking for another option.
ORIGINAL REVIEW: Have had great experiences here, mostly due to the knowledgeable and kind staff, especially Kevin. Always friendly and they even remember things about me when I come in without looking at my chart. Pretty awesome.

I love the service here! I came in for my eye exam and frames last year and ever since then, whenever I need a quick adjustment on my frames (both regular and sunglasses) I can pop in here and I have always experienced top service. The weekends do get busy and crowded — this is Easton afterall, but I have never had a bad experience here.
I will be due for my annual eye exam soon, and I love the convenience of having this right at Easton,

I went in this place to buy frames only — that’s all I wanted. So I found some at $ 215 and I went to the checkout. They were rude, left me waiting, and when it came time to pay, they wouldn’t sell me the frames only without knowing my home address, phone number and email address. Really? Wow. Lost sale and I will never go back.