Insight Pest Solutions

I had a bait and switch experience with Insight Pest Solutions. They signed up with $ 100 as a fee. We had to move due to change in job and asked to be canceled. They immediately slapped up us with an invoice of $ 248 with a phony service date. I tried to contact their customer service manager and owner, but no response. They are definitely not ethical and recommended.

Justin Van Meter came out yesterday to apply the products to eliminate the bugs I’ve been seeing. He did a fantastic job.

Terrible. Stay away… scammers.
Their door to door Sales guy told me $ 100 for 4 treatments with 20% discount for paying in full but only if I schedule on days they are in the neighborhood. I was told they do the inside and out and retreat if needed.
I called the customer service who said 106 per application and will do the inside as a customer service if needed, no prepaid discount.
I explained their sales guy left me nothing, no contact and explained his Sales pitch. They started off very nicely. I explained I would think about the service long term and let them know.
When I called back to explain I didn’t see the value but I would like them to retreat and do the inside because the spiders abd webs were worse than ever since the treatment 3 weeks prior or they could not do anything further and give me my money back. I thought this was fair.
That’s when it went down hill. She said we won’t be retreating anything «why would we waste our time and money if your going to cancel?» And we don’t have a money back promise so your not getting your money back.
I said that doesn’t seem fair since you haven’t provided a complete service that was acceptable. She said if you choose not to continue than I’m not sure what to tell you.
So basically they won’t stand behind their product nor their sales people nor do they care that they misrepresented the plan. Fyi I didn’t sign a contract either which the sales person forgot.
I’m getting my money back via amex thankfully but don’t make the same mistake.
If you live in Westerville or Millstone Creel rethink who you use and if it’s these guys don’t let them continue their poor business practices. There are too many legitimate companies out there that do provide good service.

So this guy knocks on my door today and sells me his service books a time for tomorrow. I change my schedule to accommodate. I get a voice mail this evening saying he booked with someone else and maybe he would catch me some other time. What type of poor professionalism is this?

I just noticed I missed updating last year after I spoke with rep to cancel. Ironically the reason for going back to my review was the fact that someone from Insight give me a call to talk to me about this review. I phoned and left a message asking them to call back three days ago and I’ve still not heard back. Looks like things do not change. The saga continues…
Update to review:
I spoke with the rep to cancel service. After waiting a week for a call back from the local office or «manager» again to schedule treatment I had to request canceling my contract before hearing back from someone to schedule. They would not waive the $ 100 cancelation fee. They also charged the $ 109 quarterly fee. I asked the representative based on bad faith on their part to waive the cancellation fee specifically for the following circumstances:
1) Completely Unreliable — The call to the local office for my second re-​treatment was not responded to until I requested to cancel service a second time. When I called to request this I let them know I would appreciate a call as soon as possible bc I have a 7 month old. No response from local office.
2) The sales rep represented it as a refund of the quarterly charge if it did not work. It did not.
3) I was told the termination fee would not be assessed if the service did not work.
As always, be sure to read the agreement they have you sign on the iPads they carry with them. And do not take a salespersons word for it — I’m an idiot for this. Also always look on the Better Business Bureau listing of complaints and complaint resolution history. Check Insight out there — a pretty long list.
A lot of time wasted with this company and no results.

While the price is a little more than the non-​organic this spring has been too wet we opted in for a year contract. Tyler was our technician, he showed up on time and was thorough and answered questions. We will see how well the treatment works.

The service was great from both sales and tech perspective. First time receiving pest services. They were very through and used different products for different purposes. My questions were all answered and the service was very professional! Would highly recommend!

They knocked on my door today, June 25, 2015, with the typical come on that they are doing jobs in the neighborhood, only had 2 spots left, and will give me a half price deal of $ 99 bucks. After a long conversation I discovered that I would be signing up for a 1 year’s service at $ 99 each, total of $ 396. I might have sprung for a 1 time $ 99 trial but not willing to commit to $ 396 (plus tax I am sure). The salesperson walked, and I walked. He did not seem too happy — probably because I took 15 minutes of his time asking a lot of questions. I think a lot of his presentation was pretty much bullshit. I also think the half price claim was part of that bs. Sort of like Macy’s claiming to sell you a mattress 50% off. Did anyone ever pay full price? Afterwards I checked Unilocal — seems that I made the right decision.

I found Insight Pest Solutions via a neighborhood sales person, Cory, that was coming door to door. He was very professional and explained all of the benefits of the service. He was extremely accommodating to my schedule and gave me a great deal on the quarterly plan. Mike was the tech that came to treat my home. He was extremely helpful with my questions and very thorough when treating the inside and outside of my home. I would highly recommend this service and especially Mike to get the job done right!

Insight was a service that found us. We were in desperate need of help and Insight saved the day. When we purchased this home a year and a half ago we had major pest issues inside and out. Insight was one of the first services we started and we’ve been on the quarterly service plan ever since. Our technician, Joy Pagan, is extremely thorough and we have so much peace of mind using your service. We recommend you to everyone we talk to!