Holiday Inn Columbus Dwtn-Capitol Square

Meh. Decent room with nice upgrades. However, there were a few «holes» in our flooring/​carpeting and I could not find an ice machine to save my life.
Also, no coffee available in the lobby.
Definitely not worth the $ 110 I paid.

Lobby is nice. Rooms need work. Located in kind of a lousy area if you want to walk around. No restaurants around to walk to, along with a lot of bums asking for money. Located close to highways though so I was able to quickly get on highway and find places to eat. Nice workout room and pool. Charge $ 12 to park every night, this brings price even with nicer hotels

I’m a man so I only judge hotels on 4 criteria.
1) Are there beds? Yes, and it was comfy. There’s a star.
2) Is there a TV? Yep, a flat screen.
3) Is there a fridge to keep my Scottweisers cold? Yep
4) Is it in a solid location and easy to find after a night of clowning around with pals in the city? Yep
Add that plus the cleanliness, how awesomely nice the man at the desk was when checking in, and throw in the fact that they had a pool, I am a very happy camper.
Cons — The biggest problem was that they charged me $ 10 for parking and the parking gates didn’t open and close. I could have lied and said I walked and could have avoided a $ 10 charge.
Besides that, yeah, I’d stay here again and again and again!

We stayed in this hotel for 28 nights last month. Jan 25-​Feb 22, 2015. My husband was working and I stayed in the hotel ²⁴⁄₇ with our dogs. The staff were amazing! We travel almost ½ our lives and this was one of the BEST staffs I have ever encountered. They treated me and my dogs as family. The restaurant and room service were OUTSTANDING! My only complaint was the structure. About half the days there, there were issues with the elevators. Usually just one, but one particular Monday, BOTH customer elevators AND the service elevator. The stairs had to be use. One Tuesday, myself, my 2 dogs and another guest were in one when it would not move. For 20 minutes. The last 2 weeks, there were signs ‘out of order” and men working on them all the time. The Thursday before we checked out, a man worked on it all day, he left, and 5 minutes later I had to tell the front desk it was stuck again. After checking out and responding to Holiday Inn’s Guest survey, I was told someone from the hotel would be contacting me about this within 24 hours. They have not yet. I called today and told my review was rejected because I mentioned said elevator troubles and this was considered a safety issue they did not want published. I am offering this to other guests so that they may avoid this potential issue. Also to ask if other guests at the time can confirm these problems. I am very disheartened by Holiday Inn’s response to my issue.

This place had everything I’d want in a hotel stay. Convenient location to downtown. Free Wi-​Fi in rooms though it was shotty at times. The rooms are big and included a desk. A big bonus is this place had a free shuttle within 3 miles until 11 p.m.

We stayed one night while we were attending the Ohio Game Developer Expo. The hotel was all around pleasing. The workers at the front desk helped us with our problems, and compensated for the difficulties we faced, which were not even their fault. I would recommend staying here, it is close to everything, and the rooms are nice.

We stayed here one Thursday night and got a great deal on the room. We noted that this was an older building but it’s been done over so our room seemed newer. It had coffee maker, fridge and cable TV (everything on the small side, but we aren’t complaining). A big surprise was a pool and work out room! Everything was more than adequate and the location is good for the Columbus Art Museum and Kelton House which we came to see and which were in walking distance. Room was quiet, water was hot and without exception, all the staff were friendly, helpful and conversational, without being intrusive. We had a great breakfast in the café/​restaurant as well as a light supper in the bar area in the evening when we arrived. Everything quite tasty and good enough. We’d stay here again on our road trips to the midwest and of course the whole place is wheelchair accessible (since the rooms are small though, if you are wheelchair user be sure to get a larger room).

We travel enough to know what to expect and Holiday Inn met that expectation and more. It is my understanding that they are remodeling. The room that we had — 2 Queen size with city view was very nice. Ultra clean. The desk clerks at check in were professional and friendly. They also answered any questions that we had. They also have a shuttle that will take guests anywhere within 3 miles of hotel and we used the service. The restaurant is nice — portions are big. Kevin friendly but flighty. The down side is that they do not offer continental breakfast so need to buy in the café. Small fitness room and decent pool. Small business center. Location great within walking distance of German Village and downtown area. I’ll definitely stay again

As a business traveler and expensed, this hotel isn’t bad.
I had a room that had the upgrades. Towel and linens quality is much better than average. They have a coffee maker and fridge.
It located downtown away from the cluster of hotels that are near Nationwide arena — that is about a 25 minute walk.
Not too many food options nearby, not as many as the hotel cluster.
They have a FREE shuttle to take you to and from the AIRPORT. If your working downtown, there really isn’t much of a reason to rent a car.
They have a restaurant, bar and heated pool — never tried any.
I recommend this hotel. But it seems overpriced — but this is downtown Columbus with very low hotel vacancy rates.
The only fail is that they didn’t have a suitcase stand in my room, and apparently not one available in the hotel.
Also, they try to mess with you mind with the elevators — 1 elevator had the buttons on the left, the other on the right.

Throw another log onto the fire. The place needs work. The lobby is nice, but the room was meh. The room I stayed in had a one inch gap between the faucet and the wall in the tub, like you could see the pipe and water was flowing backwards out of it. The ceiling had a cover that was painted over, but it was opened since and the paint was all cracked around the opening but was never repainted. And lastly, there was a long ass hair on my bed sheet. I was sleeping alone and I have short hair, yup it wasn’t mine. Lol Overall, it kinda seemed like they didn’t care to maintain the room. On the bright side, the comp breakfast in the morning was pretty decent. They cover for whatever you order on the menu, you just pay tax and tip. Not bad.

The last time I checked, Holiday Inns are supposed to be great options for the traveling professional… sadly this place made me feel like a misplaced gnome. First I was curious as to why Sarah lied to my face by saying «your room does not have a refridgerator because another room in your party requested an extra one» (which she did, for medical reasons… but that should have no effect on my stay) which seasoned rep Heather later apologized for, and promptly (sorta) switched our rooms half-​way through our stay, only so that we could enjoy granite counters and a broken toilet,
. P. S. If your menus in the room say dinner is until 11pm, why was there no food options at 6pm… questions to ponder I suppose.

This is a review for Holiday Inn Capitol Square (March 30^th).
So where to I begin. I’m hours away from check out & I thank The Lord I didn’t go crazy in this building. My co-​workers booked this hotel on
because it was the best price in the downtown area. This hotel has taught me sometime cheap isn’t always good. Can I get an amen?
From the peeling wall paper in the hallways to the broken toilets in your room this hotel is a constant reminder that what? SOMETIMES CHEAP ISNT ALWAYS GOOD.
Don’t get me wrong staff was very professional however I don’t know they could give a room to a guest with a broken toilet? It’s beyond me.
The hotel is perfectly located near the Short North area and the Holiday Inn provides a free shuttle to any establishment in the 3 mile radius.
Overall the hotel wasn’t horrible but I feel like if we put a little more effort into our search we could of found a better place to rest our bums.

I sure wish I could give zero stars.
First, the hotel cost was $ 189 plus tax per night. This was because it was the weekend of «The Arnold.» Unfortunately it was also the weekend I had an interview in Columbus.
So, after overpaying and fighting the crowd to check in, I found that there was absolutely no hot water.
After a lukewarm apology and assurance that the water would be restored, I decided to roll the dice and try again later.
Ultimately, I came to find out that this happens «every time» the hotel is over carrying capacity. How unethical is it to abuse the laws of supply and demand, mark up the rooms, all along being FULLY aware that they cannot support all of the guests.
I rarely get this furious with an establishment, but this is corporate greed at its worst. Please do humanity a favor and never stay here.

NOT friendly staff!

Dated but undergoing renovations. Ice machine didn’t wok and I had to go to a different floor to get ice.
Very friendly staff.
Plenty of space in the room but I was expecting something a little bit nicer.

I stay at this hotel regularly, and have a number of issues with them.
First and foremost, if you’re arriving after 10:45 PM, you can forget the complimentary airport shuttle. Occasionally you’ll get a driver who is nice enough to come get you after 11 PM, but generally they won’t. This is really frustrating because if they stayed on an extra 30 minutes, they could service the last flight into Columbus.
Secondly, as I come in late frequently, the fact that the hotel only serves food until 10 PM leaves me in a bit of a limbo when it comes time to find something to eat. Fortunately there is a decent bar down the street that serves food until 1 PM so that helps.
The lobby has a strange odor to it. Not necessarily bad but unique and off-​putting. The front desk staff is generally friendly, depending on who you get. The elevators are hopelessly slow, and if you hit the call button sometimes only the service elevator will open, while the two main cars never reach the ground floor. In this case just take the service elevator as it is appointed the same way as the guest elevators.
Regarding the restaurant, I’ve had much better. I ordered a Caesar salad, however the plate was piping hot, thus wilting the lettuce. It was also served without croutons (they were out) and had a mess of mozzarella cheese on it (which doesn’t belong on a Caesar). Service was acceptable but the food wasn’t.
There is also a lot of noise in this hotel, likely due to the fact that is is undergoing renovations, but I can’t hold this against them. The hotel is in dire need of renovations as it looks quite tired and dated.
One thing they do have going for them is FREE WiFi in all of their rooms, though it will kick you off the system if you are idle for a short time, which is only a slight annoyance.
Parking in the on-​site lot costs $ 10 a day, when it should really be free. The complimentary shuttle service is nice during the day and they will take you anywhere within 3 miles for free.
Basically, I would not stay here if I were booking the hotel. But because my organization pays for my rooms, I stay where they tell me.
Update: The hotel has removed their complimentary business center for things like checking in for your flight and printing boarding passes. Also, I finally got to stay in one of their renovated rooms, and it is clear that they tried to cover up a tired hotel with a thin veneer of high end finishes, but it was not well executed.

Clean rooms and a great location.

I agree with Ryan, definitely a low rating. I would rate them between 3.5 to 4. There were some issues with check in where they assigned my room to another person but that was smoothed over in 5 minutes. They don’t include a fridge or microwave, and they didn’t have a closet so that was a bummer. They offer free Wifi – I always recommend bringing a wireless card just in case. They have restaurant included inside the hotel – it’s pretty much comfort food. It’s right in down town, minutes from CVS on High Street, many Subway restaurants near by, and the Columbus Commons. They are pretty cheap compared to other downtown hotels.
Just a warning, if you do bring a car they charge $ 10 a day for parking, and if you smoke in the room they will charge a $ 250 fee. There are many parking areas that may be cheaper if you are staying there long – check the one off Town Street and Grant Avenue. It will be a walk but may be cheaper if you’re staying more than 5 or 6 days.

I wish negative stars were an option.
Charged a smoking fee to our room when clearly no smoking could have possibly occurred. The windows are sealed shut to prevent suicides, if someone smoked a cigarette in that room, THE WHOLE FLOOR WOULD REEEEEK.
Also video surveillance would show me and my friends going outside multiple times throughout the day/​night.
I’m disputing it now, but what an irritating hassle.
From my research it seems that it’s common practice for hotels to do this to people because the likelihood of someone wanting to take this to court is slim.
Don’t be a patron to this fraudulent, thieving enterprise.

As a business traveler, my time is money. While the hotel itself is middle of the pack as far as amenities, time is something that they might need some help on. Figured I would try their in house restaurant so I came down from my room right at 5 pm hoping to get a quick meal in. Needless to say I walked back up to my room at 5:15 with their closed sign still up even though they were supposed open at 5. This is frustrating.
This is the second issue I have had with this hotel in 2 visits. The first involved an early morning hotel shuttle. I needed a 5:00 am shuttle to the airport. I called down the night before and was told that it would be unavailable to me even though our corporate contract with the hotel states it should be. I ended up booking a taxi instead.
When I arrived at the front desk, I noticed a shuttle and a driver hanging out chatting with someone. As I waited for my now late cab, the driver asked if I needed a ride to the airport… I said yes and off we went. Frustrating! Another hour taken out of my time off to relax to get a cab scheduled all because one person gave me bad information.