Hoffman’s Greenhouse & Florist

This is the worst business I’ve dealt with in a long time. My boyfriend, who lives in Costa Rica, ordered flowers for my birthday. When you’re 2,000 miles away, little gestures like flowers mean a lot when you cannot be there for a special moment.
At some point in time on my birthday, he noticed that the order had been refunded to his credit card. When he called in to find out what happened, he was told they were out of the flowers AND that they don’t deliver to my address. Of course, by this time in the day, it was too late to order somewhere else.
Two days later, after hearing about this, I called in. I spoke directly with the manager, Carol, who I must say was unpleasant from the start. I’m very good about trying to get all sides of a story in a situation like this, so I know my demeanor was neutral to pleasant. There was no reason to speak to me they way she did on the phone. She did, however, tell me that they indeed do deliver to my address, but that they were out of those particular flowers on Monday. I asked why he didn’t receive notification of the cancellation, and she said «the lady who uses the computer isn’t here, so I don’t have an answer for you.» The picture is starting to get a little clearer at this point.
I called in again today to speak to the «computer lady.» I waited while Carol covered the phone and they talked about this order for a few minutes. It was that muffled, phone-​against-​your-​pants scratchy sound. When she thought the phone was covered, I overheard «computer lady» say «he’s not gonna yell at me for something I didn’t do.» When she got on the phone, I repeated her words back to her and asked if that was how she was going to start out the conversation, not having even listened to what I had to say. To her credit, she laughed uncomfortably and had a pleasant demeanor after.
At some point it was good ol’ Carol on the phone again, trying to blame it on UFN, the third party service that handles the orders. When I told her my boyfriend called and was told they would not deliver to my address, she said «that’s not true; he never called here.» She proceeded to tell me he must have called UFN and they gave him incorrect info. And of course while keeping her on the phone, I texted him to ask for confirmation of the number. He gave me the direct # to the florist. Well, Carol didn’t know what to say then. Suddenly, it could have been someone other than her who answered… Then we were back to «we didn’t have the flowers he wanted, so we canceled the order.» Way to overlook that inconvenient fact that he could have asked for different flowers when he called in! Trying to eliminate that bogus excuse, I reminded her that their VERY clear policy listed online for ordering flowers says that if they cannot reach you to notify you of unavailable flowers, they reserve the right to substitute with other flowers. This was met with silence, of course. I said perhaps they should update their website if that is not their procedure.
I almost felt guilty because every excuse they trotted out, I had a logical response. All Carol wanted to do was deflect blame and tell me she has a business to run and didn’t have time to talk to me. Like on Wednesday, she raised her voice several times when I was speaking calmly.
What angers me is that they completely failed with their service, and then when contacted about it, they displayed atrocious customer service. None of us like to be wrong, but in those instances when we are, a bit of humility, an apology and some respect are called for. None of that happened. I was continuously talked to like I was a bother, and as if I had done something wrong.
I suggest that if you have no other choice but to get flowers from here, don’t do it online. Perhaps they are better at in-​person orders that don’t require any of the online sophistication many of us have been accustomed to for, ohhh, 20 years. And if you do get flowers, you better hope they are perfect because clearly they aren’t going to do anything to make if right (as I also see in other reviews below).

I have bought flowers from Hoffmans for years and told several friends to go there. I got on line this morning to get the phone number and happened to see reviews. I get so sick of seeing people thrash small business. People compliment me all the time about the flowers I send from Hoffmans. So all you cry babies that have nothing more to do then trash business get a real job you won’t have time to be writing reviews. It’s real simple if you don’t like a place don’t go back leave the small guy alone. Sonny C

My boyfriend lives in Nashville and couldn’t make it up to Columbus until after Valentine’s Day, so he called an order in to get to my house today, the 13^th. I, like most adults, work from 9 – 5, and they sent someone to deliver the order at 2pm on a Wednesday. I wasn’t home (shocking! I know), so they left a note on my door saying to call back. When I did, around 5:30pm, TWO employees/​owners were incredibly rude on the phone, as if they were pissed that I had done what was instructed on the card. They said they wouldn’t send anyone out to deliver them today but that, «MAYBE they would send someone out tomorrow to deliver them.» I politely said, «okay,» and called my boyfriend to break the news to him. He decided to call them because he spent a lot of money and wrote an incredibly cute card and was really upset that they dropped the ball. He reported back that the owner chewed him out and canceled the order entirely. We are both extremely disgusted and disappointed with how we were both treated. I would recommend crappy gas station flowers over these jerks. Seriously.

We got lured in by a sign of «farm market». It’s definitely a farm, definitely a market, but not what we pictured with overflowing tables of produce everywhere.
Hoffman’s is a place stuck in time. A family run farm with a building/​store that looks like any old run down junk barn in the rust belt.
It’s hard to tell where the store ends and the home begins, but I get the vibe that they’d sell anything in that barn to you if you offered the right price. We stopped in to try and get some tomatoes, but found the greenhouse stock to be poorly labelled and in various stages of growth (most not ready to plant). Thus we settled on a few reasonably nice Coleus plants.
Pricing was ok, but I’ve seen cheaper. It looks like they run a decent floral business as well. I might stop back in their u-​pick season which they said starts mid-​summer.