Hatfield Subaru

I felt completely pressured, but a sales consultant, to make a decision on a car that I now regret. I called a few days after purchase to see if I could change to another car that was the exact same price. I was informed that I would need to trade in my 3 day old car and it would be considered used. So basically the for 4000 dollars I put down would be lost. Which I think is ridiculous.

Just had the 12,000 mile service on my Outback at their new location and am very pleased. When the service rep learned that I did not have a discount coupon he pulled one out of his desk for me. He was very courteous and friendly throughout my visit. The waiting area is very nice with free wifi and beverages. I was able to comfortably work on my laptop while waiting.

I’m in from Chicago while my Mom is in hospital. Car needed brakes, estimates, oil change, etc. They took great care of me, provided shuttle two times, washed the car. I really appreciate the amazing customer service in the service dept and porter! Could not have had a better experience under more difficult circumstances. Thank you.

I had done all my research and was ready to buy a new 2015 Legacy at Hatfield Suburu the day I walked onto the lot but didn’t due to their exceptionally low offer on my trade-​in. My car was a well below-​average mileage 2013 VW TDI in exceptionally clean condition with brand-​new Michelin all-​weather performance rain tires no less. My car was so clean the appraiser didn’t even start it or open the hood, just a quick walk around and peek at the odometer followed by compliments as to the condition. After about a 30 minute wait Hatfield offered me a full $ 3,500 under the dealer trade-​in value from KBB.
However they took my info and promised to work on the offer and call me back the next morning but no one ever bothered to call me back. I found this especially disappointing since I had bought my last car at another one of their dealerships, Hatfield VW, which I had informed them of multiple times while I was there.
Since I was sure I wanted the car despite the disappointing experience with this dealer I went to a competing dealer in Dublin the next day and was able get a trade $ 2,500 higher so I put down a small deposit, ordered my car from them, and will be taking delivery as soon as the car arrives.

We have purchased many cars over the years and I have to say the Subaru purchase we just made at Hatfield was the most pleasant experience we have ever had. We’ve never had a salesperson more knowledgeable (and enthusiastic) than Mark Keppel — and sale manager Andy Butler was very helpful. The bottom line — we do a lot of research and spend a good bit of time when we buy a car and these gentlemen made it very easy and pleasant — no pressure, good advice and a willingness to work with us.

Meh, they were ok. I know I’m a dork and a gearhead, but I hate when car salesmen know less about their product than I do. We eventually cut a deal and were reasonably pleased, but it took three return trips to get a minor paint flaw taken care of to our satisfaction. I drove past Byers to get to Hatfield; I’m not sure I’ll do that again.

We had a fantastic experience with Mark Keppel, new car sales. Very fair deal that was not changed one bit when we arrived at the dealership. Super nice guys that we worked with. We came here after visiting 2 other Subaru dealerships that were much closer to where I live, that we weren’t impressed with… worth the drive. A+