Firestone Complete Auto Care

Repair performed: removed and replaced blower motor resistor.
Rating: Poor, Questionable Price Gouging
Charged $ 140.99 for the replacement part, 7 031 127 TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $ 34.59, the Honda dealership’s cost was $ 64.49. Without a doubt, price gouging. I asked the person that assisted me why it was so expensive and why that part was used. He stated that Firestone had no control over the pricing of parts and that the coding for that part was correct (a transistor bmr). Old part and packaging from new part weren’t left in car.
I contacted corporate office and received a refund of $ 106.

Now, it’s never a good day when you have a flat tire (or a nearly flat tire) and have to make an unscheduled stop at a repair shop.
I breezed in here a little before noon today with a leaky tire that I had been re-​inflating on an accelerated schedule. I told the gentleman at the counter what was going on, he asked if I wanted them to try and repair the tire first and I agreed. He took the keys and said that it would be about 2 hours. I wandered out for lunch and some bookstore meanderings. About 1.75 hours later, I got a call that they had identified the problem and it was a simple fix BUT they found the same leak in another tire which I wasn’t aware of. So, I had them fix that one too. All told, it took a little over two hours but that was worth it to have reliable tires again.
They didn’t have to check all my tires, plenty of other places would have fixed the tire that brought me in and sent me home. They went above and beyond and I am very happy that they did. I would recommend them to anyone in the NW corner who needs tires or some quick repairs done.

Good service! They were helpful over the phone and were upfront and honest about the wait. Got me in and got me on my way, with friendly service! I would be glad to come back if it weren’t so far from my home, but this time was for work.