Dunkin’ Donuts

Munchkins weren’t ‘stale’ but that were dated. Coffee roll was the same thing.
Finally, the old adage is true. You screwed by going through the drive thru. When asked for a ‘variety’ they gave me ¹⁄₃ blueberry!
Next time, I will either pass, or stick to local shops like The Li’l Donut Factory 4543 Scioto Darby Road. A small locally owned business, when his donuts run out, he closes his shop. Nothing stale here!
Sorry, Dunkin. I was excited by your return to the west side, but you have failed miserably to keep me as a customer.

My first visit I went through the drive thru and I ordered two strawberry frosted donuts without sprinkles and a medium iced coffee, my usual. Upon my service, they handed me the bag but the donuts had sprinkles on them and I dislike like sprinkles with a passion, I swear they don’t taste the same. Anyway, I went inside and asked for any donuts without sprinkles and kindly the woman at the front went to the back and made me fresh donuts without them and I really appreciated that.
I went again about a week later and all of the donuts had sprinkles on them and I’ve never been to a Dunkin donuts that only displayed sprinkled donuts when it wasn’t a holiday. The woman at the desk said the donut lady wasn’t there so I couldn’t get any without sprinkles.
And my next visit, the same thing. But the woman said the woman who makes the donuts comes in before noon. So today I went in at 10 before I started my day and she again wasn’t there.
My only concerns are: why aren’t all the employees trained to make donuts? Why is only one employee trained to do this? Why do they only serve them with sprinkles? What if they run out of a flavor of donuts? Who will make more? Are they not made fresh after 12? How are they made on her off days if she has any? Are they even fresh at all?
After all of these questions running through my head all morning. I disliked my experience there and I’m in search of another donut place in my area.

Thanks to my experience there, I’ll never desire Dunkin Donuts again. The customer service was absolutely terrible. Some kid that hates his job standing in front of the donuts as we are trying to decide which to pick. Very dryly telling us which donuts cost extra when we mention them as a candidate. I wanted to get out of there as soon as possible. And the donuts had no redeeming qualities.

This is normally my go to place for coffee when starbucks is closed or not around. Sometimes I just prefer it to change things up. I was excited to see there was one kinda close to where I live because I will avoid McDonald’s at all cost but BLEK!!! I’ll go to Burger King from now on if this is what I have to drink. Idk what it is about this location but their drinks taste absolutely HORRIBLE. Nothing like the other ones I have visited. Ew.

Went there after hockey game 10:22 PM sign states open 24 hrs. People inside customers and workers but doors locked. Went through drive thru for a dozen donuts. Needless to say left with nothing. They had 1 choc a couple glazed etc… Don’t advertise 24 hrs. Went out of our way to get donuts. Rating of 0 stars. Won’t try again. Pissed off. Another group of hockey fans pulled up and left with nothing as well

I was very happy when they moved into this space. A decent doughnut shop right in my neighborhood!
However, there are still issues that keep this from being a great review.
Firstly, the side street they are on makes it very difficult if not dangerous to get into the place. If you are going west-​bound on Broad St you have about a car-​length of turn lane to try to get in while the cars around you are trying to fly up your backside, at the same time the oncoming lane flies at you with no concern of you wanting to turn in.
Now, onto the food, not just the location woes.
The donuts themselves have been fine, not a stale one yet, and my wife likes the muffins from here now and then. However, the last time we were in she ordered a bagel with cream cheese and we discovered far too late that the cost of cream cheese is the SAME as another bagel! That’s right– it costs just as much to top a bagel as to buy a second bagel! who’s idea was that? That’s price gouging at a terrible level. So I know we’ll never buy one of those again!
Secondly, the gal making our drinks had zero focus. We had ordered one of the boxes of coffee, that she made promptly, but we also ordered a large hot tea, extra cream extra sugar. When she handed us the box of coffee she hadn’t made the tea, and then stood looking at us like we should go away now. My wife pointed out we had a tea on the order, she looked confused and asked what kind, my wife says «large hot tea, extra cream, extra sugar» the woman made a medium tea, nothing in it and handed it to us. we said no, LARGE, not medium. so she dumped it into a large cup and tried to hand it back. WITHOUT adding more tea! What is that about? so we said, it was a large tea, not a medium tea in a large cup, and not just tea, but please, could you give us the extra cream and sugar. she added a little bit of both, then hot water out of the water tap to fill it, as if we wouldn’t notice her doing it!
at that point we seriously just gave up. It wasn’t worth trying to get her to make it correctly for a fourth time. Just know that it will cost them our business in the future. I mean, it’s tea. how do you slack off on that???

Awful coffee. I’m from connecticut. The dunkin doughnuts out there is delicious. But these owners suck. They owned another one i went to before and it was also horrible.

A welcomed addition to the west side and to my commute to work. Their coffee is ok and with a Boston Cream donut to make it better. I haven’t had any problems with their service as others have complained. They do offer some decent deals as for awhile they were giving away a free donut with large coffee. I like their donuts better than Tim Hortons and their coffee is about equal. The inside of the place is nice and i could see sitting in here for awhile as it feels welcoming. They also have a nice patio for the summer months.

I really like dunk in donuts until I found one that is owned my Indians. I can’t believe how stingy and greedy they are with their money. I mean I see all these employees running around with their heads cut off. And they don’t get paid for their online training. Really. They will reheat the milk and serve it to the next guest if they make a drink on mistake. Oh and if you want to be hired at that store that’s closer to your house oh no. You’ll be driving am extra half hour to a different location. A friend wanted a to receive her schedule but the OWNER said you’ll be working 7days with out a day off or until I tell you. Oh if there is more then one person making a drink and they mark on the cup they will rinse it out and reuse the cup. They will leave coffee in the pot and sever it burnt. I don’t have anything against Mexicans but its rude when they talk in Spanish to one another. I came in one day to get a free coffee and it was a TUESDAY CARD. When I presented the card to the cashier she said oh no we only have Monday cards. Clearly I had the card in my hand and she still wanted to argue with me.

Been to this location twice. Nice, clean store. So addicted to their iced coffee and pretzel twists. Yum! Closest DD location to where I live too!

I stop at this location frequently when I’m in Columbus. The staff is always friendly & pleasant. Store appearance is neat & looks to be kept clean. Really don’t have anything bad to say except sometimes they make my large Carmel Iced Coffee a little too sweet lol. Other than that, no complaints.