Dunkin’ Donuts

Didn’t have two flatbread sandwiches I wanted. Service was super slow. And they didn’t say much. Not even a thank you. Won’t be back.

Terrible service! Not only did we not receive what we ordered from the drive through which was only a large ice coffee but had to argue with the guy inside who doesn’t speak English well. If you don’t speak English maybe you shouldn’t be working the drive through.

Drove through at 8am on a Friday morning, wanted a black coffee and maple donut. They were out of maple donuts already! I asked what they had available (because it isn’t listed on the sign). Drive thru person, who was extremely difficult to understand, said vanilla or chocolate. Ummm, that’s it? ! This place is a joke.

This is honestly a terrible Dunkin Donuts. We’ve gone multiple times and our order is never correct. The sandwiches and even bagels with cream cheese are sloppily put together. While they have no idea what they’re doing different employees will ask you the same thing multiple times while you’re just waiting for your order. Overall poor experiences

This place is terrible I got a cup of ice coffee and it was basically water with a little bit of coffee in it. Do not waste your time

I have always loved dunkin donuts coffee it’s my go to every morning but this one is awful. I order a simple iced coffee 2creams 2 sugars and it tastes different every single time. Way too creamy it’s like all cream no coffee. The guy never knows what he is doing.

Never seen such horrible service. Line out the door and 10 cars and the staff was slower than a slugs. Donuts trays empty… I walked out as well as 3 other customers. The staff just standing around… lost!

Coffee was gross. Messed up a Vanilla Latte somehow. Ordered a toasted bagel with cream cheese, there was barely any cream cheese on it when I received it. Went back in to get a side of cream cheese. They took my bagel and made a new one (without toasting it this time), and the new one had the same amount of cream cheese as the first one. Should have gotten a donut…

Always quick and friendly. Love the coolattas and that they are cheaper than anything I like at a similar size from Starbucks.

Friendly quick and tasty coffee. I’ve read the bad reviews and been here a few times and just have not experienced anything like that.

Don’t send out coupons if you are going to treat customers who redeem them like second rate citizens.
I had a coupon for a $.99 breakfast sandwich when I went through the driving thru this morning. When I asked what my options were she said she was giving me a croissant. I asked if there were other options as I would have preferred a flat bread. She said that since I had a coupon I had no choice. This was said with a very rude tone. I asked if I could get something else, and she said no she had already put it into the system. Keep in mind the image on the coupon was of an English muffin. When I pulled up the manager apologized and said they would be giving me the flat bread and even offered me free hash browns. I was impressed he tried to make up for her abrasive approach, and I left feeling like she was a bad seed, but that they were making every effort.
Then I drove away to find I was given Texas toast! I honestly think she did it on purpose. You should see this woman… She is fiesty and clearly hates dealing with people. I’ve experienced similar situations at other Dunkin donuts over the past few years. Rude customer service — and poor quality food. I’m done giving this company chances, and vow to never visit another location again.

We stopped in here while on a road trip it’s a very nice looking Dunkin donuts but I ended up throwing out my coffee a few miles later it was just horrible and I love DK.

I wish I could give this location less than one star. They are terrible. It really has more to do with the ownership and service than with the product quality. They are painfully obvious about the fact that all they want to do is make as much money as possible.
This morning, the pre-​recorded drive thru message said «free medium coffee with the purchase of a breakfast sandwich.» So I ordered an egg and cheese croissant sandwich with a medium coffee. When I paid, I was charged for the medium coffee. When I asked about it, the owner said the sandwich has to have meat on it. So I asked if that meant that a vegetarian or someone who cannot eat meat would not eligible for the free coffee deal. He explained that there’s a more expensive vegetarian option that would fall under the deal. I then asked if what he was saying was that you have to order their most expensive sandwiches to get free coffee, to which he says, yes, like at least 75 cents more. As if we’re now bargaining. And nowhere in the pre-​recorded message is this specified. So in order to get a «free» $ 1.69 medium coffee, I’d have to order a sandwich that I don’t really want that costs «at least 75 cents more.» These owners are seriously the worst. And when I ordered the cinnamon spice coffee, there was so much flavoring in it that it wasn’t even drinkable.
This is not the first time I’ve had issues with this location either. I ordered only a sandwich once because I was pregnant and couldn’t have caffeine. As a result, the owner gave me a hard time about not ordering coffee at the window. He asked how I was doing and I said well. When I asked how he was doing he said, «I’d be better if you drank my coffee.» When I explained that I couldn’t have caffeine because I was pregnant he simply said, «oh.»
Needless to say, the customer service at this location is terrible and the food is nothing to get excited about. I for one will never spend another dime at this location again. It’s not worth going out of my way to support business owners who clearly have no interest in customer service.

Pros: when they take the time to make your drink right, which might be one out of every six times you visit this location, Dunkin Donuts has the best flavored coffee there is, for a good price point.
Cons: Seems ownership has changed hands from one family to the next. Common thread: They’re more worried about getting you through the line and serving as many customers as possible to get ($$$$$) then they are getting your order right. My wife and I often joke, order the same beverage from here seven times and you will receive seven different tasting drinks. Even simple stuff like a plain coconut caramel coffee, no sugar, no cream; and they’ll butcher it because they’re in a hurry! They will screw something up constantly here.
I was so excited when Dunkin Donuts came to town a few years ago and it’s been a huge let down, I’m used to the DD in New Jersey where my in-​laws are from, where they’re just straight solid on every street corner.

Can’t rate a zero, or I would. The white trash guy that needed a beard and hair net greeted us with the excitement of a recently probed colonoscopy patient. I asked him how his night was and he just looked at us and said nothing. He the complained to my wife about how he had to clean the store and equipment. It was clear to me when we left that we were clearly a nuisance to him. I said have a good night and he did not respond. We were not even in our car yet and he was headed out the door reaching for his pack of smokes. The way I see it is, we just paid this guy to be a total dousche for 20 minutes. We won’t go back. 10:45pm on Friday May 3, 2013.

I love the iced mocca latte!

First, if you’re looking for donuts, just drive a little further and stop at Giant Eagle, Tim Hortons or Schneider’s Bakery. The donuts here are just bad — not enough topping. I wouldn’t write but I’ve been here a couple of times and its the same old cheapness. You can definitely do better!!!

I’m upset with this location. Dont get me wrong. theyre exactly the same as any other DD. This store seems to be closed every time I go there and their donuts are few in selection. I normally just go for coffee (which they make with an excessive amount of milk. it was littlerally milk with a dash a coffee) but sometimes Ill be getting donuts for the office. If it wasnt for this issue I would have never found out Krispy Crème was better at making donuts anyway!
Its a shame Ohio doesnt have more DD but I guess they dont need them with all of the donut shops and specialty coffee places around.

Don’t go here if you want to get any donuts at noon.
I went there today around 12:30PM, and they literally had… nothing. They had a couple glazed, far too many maple glazed, the only kind of sprinkled donuts they had were vanilla and that was… basically it.
There were zero chocolate frosted/​sprinkled/​cake donuts at all. I didn’t even buy anything for myself because there was literally no kind of donut that I liked. But still, I bought 2 maple glazed and 2 regular glazed for my boyfriend.
When my boyfriend started eating his regular glazed, he realized that it had very little glaze on the donut at all. So I essentially bought him donut dough.
I will go to the Dunkin on 161 from now on, even though this Dunkin is 15 minutes closer for me. I would much rather drive the distance and know I’ll at least be able to buy something.

Dunkin Donuts… If you like strong, rich coffee DD Is your place. I wouldn’t suggest getting a latte or any other drink since it never seems to be correct. The donuts are by far the freshest and most tasty ones ever!!!
I personally like their lighter menu like the egg wraps. Really good!