Cvs Pharmacy

I’ll be reviewing just the pharmacy with this review. Most incompetent pharmacists and pharm-​techs I’ve ever seen. While waiting to get scripts filled, witnessed at least 4 major HIPAA violations; in terms of loudly asking customer information, doctor information, prescription type, and other personal info. They were unable to properly reference scripts that had been called in on prior days, and required the customer to come back on another day due strictly to incompetence. Also, offer a drug disposal program (advertised at location), not only was this not honored, but the Pharmacist on hand suggested that «you just flush it down the toilet.» Avoid at all costs, and may all of them be swiftly fired.

This location has a nice drive thru and the staff is quick and attentive. Meds are always ready when promised. No trouble for me at this location. Nice new store too.

This review is solely for the pharmacist, Laura, at the CVS on Livingston Avenue across from Children’s Hospital.
I’ve just experienced one of the most appalling interactions EVER. With any business. But especially with someone in the medical community.
Here’s what happened:
My best friend was in the hospital for two days, and we were finally able to check out of Riverside at 9:30 pm on Friday night. The doctor sent her home with a list of prescriptions needed to fill — including pain meds — so we had to get them filled that night.
We sped away in the Hurricane Sandy rain to the CVS on Livingston Ave, which is only about a block from my friend’s house. We pulled up to the drive-​in window at 9:49 pm, and the pharmacy closes at 10:00 pm. I knew how late we were, so I profusely apologized to the pharmacist, Laura, but asked if she could help us anyway. I explained the entire story and even had my sick friend in the car with me.
Laura told me that the meds would take longer than 10 minutes to fill, so she could not help us. She said we needed to go to the 24-​hour CVS across town in Whitehall — over 25 minutes away.
I looked right at her and said, «I have a sick friend here who just got out of the hospital and needs her medication. You’re still open and you have no other customers. It’s storming outside, and there are traffic accidents along all the roads and highways. And you want me to drive 25 minutes away simply because you don’t want to work a few minutes late?»
She said yes.
We drove off and headed to the 24-​hour CVS. We got back to her house in German Village at 12:30 am — when we could have been home before 10:30 pm if Laura had simply done the right thing.
Is this the type of culture CVS wants to create? And why in the hell did Laura become a pharmacist in the first place? It’s certainly not to help people. She could have spent a few extra minutes and really helped a sick patient, but she chose to turn us away instead.
I’ve never seen an act so inhumane by a medical professional, and I would never wish this type of treatment on anyone — including this pharmacist.

Quite possibly the worst pharmacy in Columbus. I’m not sure if they are understaffed or just largely unable to do their job, but over the course of 48 hours, they were unable to properly process my prescription. Eventually, I was forced to call the insurance company myself — because the technician/​pharmacist was «too busy to look in to it at the moment.»
It was at that point the insurance company told me that CVS was simply processing my Rx incorrectly and that I should inform them of that and that it would be an easy fix.
When I came back to CVS, the tech/​pharm. said it was not input incorrectly and that it would be an hour to an hour and a half before she could look into it further… because «it is a little crazy right now.» (There were two people in line, by the time I left a third had walked up — these numbers include myself.)
As a result, I requested that they simply give me back the Rx or transfer it to Kroger on the other side of German Village. She said she could/​would transfer it for me. She then inquired as to if I knew the number for their pharmacy — obviously something I should have memorized. After looking the number up on my phone, I wrote it down it for the tech/​pharm. and she said that it would be an hour to an hour and half before they could get around to transferring the Rx.
I’m hopeful that they will indeed transfer my Rx. I’m also hopeful that Kroger will be able to process it in less that 48 hours.
Thank goodness it isn’t for anything overly serious.