CSBank – Cooper State Bank

Been with them for several years & I’ve had several types of accounts. I’m always please with the customer service. When I’ve made mistakes, their excellent staff has helped correct them as best they could & then followed up to find out how things worked out. It feels like the small town banking I grew up with.

I opened a checking account this morning, and true to what the other reviews said, everyone there was friendly, straight forward, and helpful. A few perks of the free checking — they’ll pay you $ 10 shred your old checks from your previous bank, they have a free coinstar-​like coin changing machine, and they offer free coffee, cocoa, and tea.

I went in there with my girlfriend one Tuesday after work to open a joint bank account. My girlfriend was NOT asked if I were a citizen or legal resident.
Customer service was great. Very nice staff. Hours are super convenient for 9 to 5ers. Only reason it is not 5 stars is because their website is pretty bad and they have that horribly annoying las vegas bright neon LED signage in front that makes it look like a dance club. or roadside diner.

This is not my bank but I wouldn’t mind it. I go here to get quarters for laundry because it’s close to home. The staff are friendly.

I banked with CSBank for over two years, with a business account, then opened a personal account, because of their promised promotions. The banker never explained to me that I had to do a number of debit card transactions for me to qualify for the bonus. I go into CSBank, a few months later, and ask why I never got the credit, and they inform me that I did do the cash deposit amount but I didn’t qualify for the bonus because I didn’t do the debit transactions. I told them I was never informed of this, so the teller goes and talks to the sales manager, who then refuses to even talk to me, and pushes this whole matter back onto the teller. This all left a rotten taste in my mouth so I closed my business account on the spot. I went to another branch where I was told the vindictive manager at Clintonville notated my account so no one else would work with me on this bonus I felt I got bait and switched on. Nevermind that my balance is quite high, and I never overdrafted this account, and the fact that they routinely work with people on this issue daily, and credit accounts for the same issue by waiving this requirement (I know several people that they have worked with). It’s obvious that I enraged her when I closed my business account, and although she couldn’t find the time to talk to me face to face, she did have the time to notate my account so no one else would.
It’s funny to watch a local bank with under 10 branches treat a long term customer with such disdain. I can live with not getting my way on this, since I agree I didn’t adhere to the strick terms upon opening this account, but the unprofessionalism of the Clintonville bank manager really got under my skin. As a customer I atleast deserve a face to face with her, instead of being pushed off on a teller making barely above minimum wage. I will be going to my Clintonville branch within the next few days to close out my personal account, in cash, and will transfer those funds to a bank that actually values my business. I think this bank varies from branch to branch, and the Clintonville branch is not as good as the Sawmill branch or other branches, but once I found out that the manager at Clintonville notated my account so I wouldn’t get help at other branches I knew it was time to ditch this bank for another.

They have pretty good customer service and great perks. The best is really competitive interest rates. Their hours are really convenient as they are open later in the evening and on the weekends. One gripe is that their online banking is not that intuitive and easy to use.
One warning, don’t let your checking account go dormant for over a year, they will automatically close it and charge you fees!