Crowne Plaza Columbus North-Worthington

It’s hard to accurately rate our stay. The hotel was nice enough and clean but we were both shocked to be awakened in the night at 2am by the sounds coming from the neighboring room (302). This is not a joke. I was legitimately scared that someone was being attacked due to the cries from the other room and the sounds of someone being struck. In hindsight, I should have called the front desk or the police. That said, it might be a good idea to upgrade the walls to make them a little more soundproof.

Stayed here 2÷8÷16. I was attacked by bed bugs. A day later and the bites have become painful in addition to the itching. Notified the hotel and they blew me off. STAY AWAY FROM THIS PLACE!

I was worried about this stay because of the reviews. Generally I like to base me Unilocal reviews on «what it is», as in I’m not going to expect Ritz service from a basic hotel.
Anyhow. Rooms were clean, beds were comfy, breakfast was delicious. I ordered room service. A Salmon Egg White Frittata, only for somewhere around 10 – 15 bucks, now that I was impressed by. Service was friendly. I had an issue with the café and it was taken care of promptly.
I’m not sure what people are talking about with décor being outdated. The hotel isn’t a contemporary style, but the hotel doesn’t seem outdated or smelly.
Overall I enjoyed my stay as a mini getaway on my day off.

About 5 years ago, I used to stay at this hotel 4 nights a week for at least 6 months for work. I’ve been back about a dozen times since my regular stays here.
They’ve renovated the lobby and it looks nice.
They also redid the gym area from what I hear.
Not that I actually ever work out.
Odd thing about this hotel is that it is across the street from Bud Weiser factory and you can smell the hops brewing sometimes from the parking lot.
And the area that the hotel is in has gone a little downhill. Hotel is huge and it’s quick to get to other areas but the direct section is a bit sketchy.
The rooms are fine but they aren’t special.
Some have refrigerators and microwaves.
The 8^th and 9^th floor is club level access so the rooms are slightly larger with desk and seating area.
There was rain damage in the ceiling in our room.
We always stay on 9^th floor and the club room is great. They have breakfast with coffee, teas, salmon, bagels, cereals etc. They have a appetizer evening spread and a big TV in the room.
The customer service here is nice and they always go out of their way to assist and make you feel welcome.

Stayed 3 nights at Crowne Plaza North recently. We were very pleased with our experience. The check in process was quick and painless and friendly.
We received excellent and prompt housekeeping service as we needed additional towels and a rollaway.
We did not eat at the onsite restaurant but did use the pool (which is an indoor/​outdoor) and it was clean and fun.
We also found the location to be centrally located to our other destinations. We visited the zoo, OSU, and Easton Towne Center.

Given past experiences with this same chain of hotels I figured I’d be getting the same as with other stays, boy was I wrong! First of all I was in a makeshift king room with a pullout couch blocking the sliding glass door. My «wall ac unit» functioned at half capacity and there were bugs on the wall in the middle of the night that scattered when I put on the lights. I can only guess they were roaches or worse bed bugs… My thought is this room was originally a two room suite that they made into one room as it had multiple doors for adjoining rooms but they were nothing more then wooden cheap doors that had patchwork over where a door knob must have originally been. There were also large amounts of dust throughout the room. I voiced my concerns with the night staff about the quality of the room but was told there was a convention and no others available. It wasn’t until I was woken up several times by my neighbors crying baby and found the bugs that I was truly truly mad. When I brought up everything to the morning desk staff and asked to speak with management, of course he was the manager, that it was taken with a grain of salt and not as seriously as i would have liked. I wasn’t looking for a free night just for someone to act like they cared. It’s frustrating that all I got was a well we will have someone look into that. I offered pictures of things I saw wrong and everything and he wanted nothing to do with it.

My son and I stayed for a function that was being held in the hotel. The hotel seem to be more business friendly than a place to stay while on vacation or on a trip such as ours. The rooms were clean and everything worked as it should. I was a little disappointed that the wifi only allows you to login on one device, effectively making us share one. I figure I should be able to login with two since there were two of us in the room. Also, I would have thought for the price, a continental breakfast would have been available. I find it hard to believe you don’t offer that with competition being what it is. If we were faced with a situation with an event that was booked there, I might consider staying there again. If I were to just stay in the area, I’d most likely look somewhere else. You can do better in this price range a few miles away. I would have given it a four or five star if the wifi was set up for both of us and the continental breakfast were available.

We have become so numb and just accepted the fact that we are going to get no smiles, no thank yous, no appreciations for staying at specific chain hotels, flying specific airlines, eating at specific restaurants or even drink our coffee from specific chains.
This specific hotel (not the entire chain but this very specific location) blew me away and brought back to life what customer service really SHOULD be.
I was part of a large wedding group so we had probably over 30 rooms booked. Prior to arriving here, I didn’t expect much cause I’ve never had a good experience with Crowne Plaza ANYWHERE in North America.
From the moment I checked in, to the special requests I made to the check out process to the request for a late check out (which the hotel is in NO WAY bound to accommodate without charging a fee); I mean EVERYBODY was so pleasant, had a smile, were respectful and just happy.
For those of you in the service industry reading this review, there’s PLENTY to learn from these guys at this location.

From my experience at other Crowne Plazas, I thought that this location would be able to provide a good experience. I only stayed one night and I’ve had better experiences at motels than this place. The hallway outside my room wreaked of cigarette smoke. My room seemed relatively clean but there were dark stains on some of the white furniture. At night, the heater was so loud that it woke me up a couple of times. At 8:05am when I was about to head out the door to check out, housekeeping is knocking on the door non-​stop. I open the door and tell her I’m about to check out so, she can go ahead and clean the room but instead of coming in to clean she repeatedly apologizes and leaves. Their breakfast buffet was pretty pathetic. For $ 12, I expected a bit higher quality — not so much bland artificial eggs in pans. Also, I’ve never experienced so much chaos when trying to get my room tax free. I had to email our form twice. They weren’t able to take care of the paperwork before I went to my 9am meeting so, I decided to go ahead and go and I thought that surely, they’ll sort it out by the time I come back at noon. When I got back, they hadn’t even filled out the forms. They had me fill out their spots on the form like the name and address of the hotel and I waited for at least an hour while two poorly trained front desk clerks ran back and forth to the accounting office to ask questions and crawl through the computer forms. How can their front desk clerks be so poorly trained? One of them could hardly type and slowly poked out the words on the keyboard with her two index fingers. It just seems like the whole place is poorly managed with no sense of order.

Just no. Don’t do it. I went on priceline and bought the «mystery hotel», 3.5 stars, in the area I needed. I thought 3.5 stars had to be a good hotel.
Not sure in whose world this is a 3.5 star hotel. But if it is, its out of 10 stars.
Room near highway is like sitting in the middle of the highway. You hear everything. Heater is so loud that it sounds like there is an engine in the room. You can’t hear the tv over the noise of the heater. So, I turn of the heater and freeze, and hear everything next door because the walls are paper thin.
The bathroom was nasty. Black thick mold under the soap dish in the shower, rust marks under the faucet, slow draining tub so who knows what you are standing in.
Housekeeping banging on the door at 8 a.m.
I would never, ever stay here again.

My family stayed here for a wedding. I came from out of town and it was my first time staying here. The parking lot is spacious and it is not hard finding a spot close to the building. The lobby was nice. There was a restaurant and bar as well as several ballrooms and a courtyard area. This hotel also had a gym and pool which from my understanding were both free. There is also a little store where you can buy snacks. In theory you need a room key for the elevators, but one didn’t work so you could use it without, and the other you had to put your card in a certain way or it wouldn’t work. The room was nice and of average size. The beds were comfortable but seemed more on the full side rather than queen. The tv was nice as well. The bathroom was a nice size as was the shower. The room was also very clean. The staff at the hotel were polite during the day, but I did note that late at night some of them were making distasteful comments while at the bar with guests. Another issue I had was that quite a few drunk people were stumbling around the bar and lobby late at night. I’m guessing they don’t really have a cut off at the bar. Someone did vomit outside and it stayed there all night. Ew. They were very accommodating at this hotel however. My brothers wedding ceremony and reception was beautiful and the hotel staff were flawless during this time. They were so nice and attentive. With all that being said I personally wouldn’t make this hotel my first choice unless you are holding some sort of event. Events are where they really shine. I stayed here for 3 days and 3 nights.

Stayed here overnight after booking a Name-​Your-​Price room on Priceline. I was really worried after reading most of the reviews here on Unilocal — what kind of roach motel had I bid on? But I had to remember that most hotel reviews I read tend to be overly picky and critical, for whatever reason.
I found the front desk staff to be very pleasant during check-​in. When we arrived, the hotel was super-​crowded with a couple of conventions, so the lobby was hectic and full of people, and the elevators were also filled with people coming back from a dip in the pool, but I didn’t find those things to be particularly intrusive.
The room was clean, the beds were comfortable, and the fan on the AC unit blocked out any noise we might have encountered from other rooms during the night (although our floor seemed relatively quiet late on a Friday night). Since there were two of us, more than one set of toiletries in the restroom would have been nice, but the hotel does offer concierge service including free extra basic toiletries upon request, so we could have requested those if we really wanted or needed them.
Overall, I found this to be a more than decent hotel room for the price.

I come here strictly for work conferences amd this hotel and their staff are very nice and helpful with any issues. The hotel is always clean and in a convenient location. The restaurant and bar area is somewhat small, but the food is good and the drink selection is sufficient.

Giving this hotel 2 stars is generous and only because the public areas are attractive and the fitness center is acceptable. However, I’m not sure if this is a trend in hotels, but this one has become over security conscience and made access to everything cumbersome. For example, you need your key card to use the elevator and the stairs.
Upon entering our room it had an unmistakeable mildew smell and I narrowed it down to the shower curtain. The walls are also not that well insulated and could hear everything from the room next door.
Then there was the breakfast (not included). You do have the choice of ordering off the menu or the buffet which cost almost $ 13.00. You could get made to order omelets but other than that it was a typical buffet breakfast bar.
The only reason we stayed there was we were attending a conference being held at the hotel. If we choose to attend the conference in the future and it remains at this hotel, I will be more inclined to book a different hotel to stay at.

I was there less than 10 hours so I can’t tell you a whole lot.
We arrived late on a Friday and check in was fast. ~$ 80 for a room through
and I feel like that was a bit much for this place. Anyway, check in was quick. I then stopped at their little snack store and paid $ 4.50 for a pack of pop tarts and a water. I mean, you’ve got to be kidding me.
Elevators require you to use your room key and they don’t function the best. In fact, the elevators scared me a little bit. This hotel at first appears to be updated but on further inspection it’s not really. When I got off and on to my floor, I was really intimidated by the looooonnnnnng hallway.
Also, someone’s left over take out sat in the hallway all night. Gross that trash was just left there.
Room was nice and clean. Lots of towels in the bathroom. Bed wasn’t very comfortable but for one night it was okay.
That heater though. Ugh. Worst thing ever. Kicks on and it’s so loud! You’re sleeping and it wakes you, you fall back asleep and it kicks in e again… That was my sleep cycle.
So thankful that I was out of there by 7a on Saturday.

I was forced to stay at this hotel for two weeks for work, and currently have 3 more days left. This hotel is so terrible I leave angry every morning. I have a quick list of what, so far has made me so mad, so often.
1) the AC unit/​heater is one of those with two knobs and 4 push buttons that were real popular in the 70’s. The left knob, when turned all the way to the right makes the room noisy, and blows lukewarm wet air around the room. If turned to the left, it is quieter, but makes a fart smell and kicks out warm wet air. I have no doubt the universal remote cost more than that unit.
2) the universal remote Cannot select inputs on the TV. So if you didn’t want to cycle through the channels at 1channel every 3.4 seconds (max speed for changing channels), you can’t switch to an HDMI input. And good luck finding something on TV. They don’t have a channel list.
3)Because I had to stay here every day and their lunch average cost is around $ 22 for food that is prepared poorly, I wanted to get my own from the grocery. Well I had a choice of either putting it in the freezer and having it freeze in 45 min, or in the fridge and it freeze in an hour. The knob to control the fridge was broken off, turning this machine into a strawberry killer.
4) This is the worst. I came to my room after work, around 4 to find the housekeeping cleaning. They ran over one of my shoes, sucked up the lace and burnt up the vacuum, and the lace of my shoe. The very illegal woman just smiled real big saying «sorrysorrysorry» and left. My room smells like smoke and my shoes are screwed up.
This hotel is a mistake in every way. My room is uncomfortable, cleaning staff is worthless, equipment is outdated or defunct. I have been homeless before, this hotel is unacceptable.

After a long drive, we were happy to book an inexpensive room in a convenient location. The check-​in was easy, and our room was clean and comfortable.
What went wrong?
We stayed here on a Friday night, and on Monday, I noticed a second charge on our account. I called Monday, and was told that only the correct charge was showing up. I said the second charge was not listed as pending, and shared the amount.
I was told that management could not do anything to help, but to leave a message with accounting. I did that, and waited until Thursday, but never received a call (or saw the charge removed), so I called again, and was told the same.
I left another message Thursday, then received a call on Friday that the charge was an accident and was removed. It was credited to our account today.
Not a big deal, but one which was frustrating — I had to call twice, and both times was told there wasn’t a problem, but to leave a message for accounting which took a week to respond. Not how you do business if you want someone to stay again.
We won’t be staying here again.

One of the worst hotel stays i’ve ever had, and one of the worst hotel chains i’ve ever had the displeasure of dealing with. Wish I could give it negative stars.
After a long 7 hour drive from St. Louis we arrived tired and ready to relax, but the staff here made sure relaxing was the last thing I did.
A 16 day road-​trip, at which I booked all my hotels through priceline, this being the top star level i stayed at (3.5 stars), and was the only hotel that gave me an hassle when I requested a double room.
I walked into the room and it had to be at least 90 degrees, i turned on the a/​c and watched it struggle for 20 minutes. I contacted the front desk and they sent up an «engineer» that fumbled with the buttons for 5 minutes and then told me the a/​c was «overheated» and i should «wait it out».
Well f**k that, I decided to grab my kids and head to the pool for relief. After my kids jumped in, I immediately told them to get out. The pool was so grimy that the names people had inscribed in the muck on the side of the pool tiles were still legible, ew.
So it’s time for dinner and I call a local delivery place. 40 minutes later, while on a very important business call, my wife picks up the room phone. It’s the front desk telling me I have to hike down from the 6^th floor to the lobby to get my food. WTF did i order DELIVERY for? Yes, on the surface it seems lazy, but it’s incredibly inconvenient when you’re on a business call to have to tell your client you’ll call them back so your family’s food doesn’t go cold.
Mr. Delivery Driver forgot our drinks (but that’s another review), anyways, i head to the end of the hallway to the vending machine to get a drink and it’s broken. So is the one on the 5^th floor. So I head all the way down to the lobby, again, to get a drink from the sundry. I wait 7 – 10 minutes for someone to ring me up before leaving disappointed.
At this point I give up, decide to go take a shower and go to bed, but before settling into my sagging «u» shaped mattress, I had to play a lovely game of «stomp the ant» in my bathtub.
I contacted the manager, along with customer care the following day, and the hardly gave a s**t. What a completely f****d business model these people run. I will never stay at a Crowne Plaza again.

I hope you will avoid using the property. Ranks right up there with the worst customer service I’ve ever experienced!
OK so granted, I bought my room on
at a pretty good rate. Not a GREAT rate… but not bad.
It was just before Christmas last year. (I know, a little late posting this, but I haven’t forgotten.) I was passing through Columbus midweek and decided to plan ahead (not something I normally do). During my journey to Erie, PA I learned that the Columbus /​Northeastern Ohio region was expecting a very substantial winter storm late that night and early the next morning and that the highways would likely be difficult if not impassible. I thought it was probably best to push through and drive the extra 4 hours to get to my destination that evening.
I called and explained the situation. Because of the impending storm, I would not be needing my room that night. Dispite the extenuating circumstances my request for a transfer of nights fell on deaf ears. There were no refunds, no transfers, no credit for future use, no nothing. My initial action was to try to convince the front desk to reconsider. Then to ask for a supervisor, which was fruitless as well. I finally asked to speak to the General Manager and was put into his voicemail. I called back the next day and was again put into his voicemail. He never returned my call but his assistant did.
She was not in the Christmas mood evidently and was not even going to consider my request. I can be pretty convincing sometimes but this woman was not budging. In the spirit of good customer service, there was absolutely no reason at all that I should not have received a credit to use on a future date. I have been in some type of customer/​sales related position most of my career. There isn’t a reason in the world to be so stringent with policy. Shame on the Crowne Plaze in Columbus OH.
LOOK! I know that those websites, (
, expedia, etc) are designed to help put heads in beds at a discount. What I don’t understand is why a credit can not be issued for future use. They got my money, I got nothing. However, they will never get any again.
I feel better now. I hope you will avoid using the property. Columbus has plenty of great places to choose from, it should be easy to avoid the bad ones.

When you search for this place on a map, it looks like a great location — right off the highway, perfect! Not so much. It’s true that the building is physically located directly next to the highway, but there is not a convenient on/​off ramp nearby. I’d say the journey to the hotel from the highway is closer to 10 minutes than 5. Maybe not a big deal for most people — me included — but having to search for the place turned me off right away.
The restaurant/​bar in this Crowne Plaza is nice, as is the lobby and that whole set-​up. The room was average. I was comfortable but not impressed. It WAS nice having access to the «executive lounge» on the top floor, where they had better breakfast in the morning and snacks/​drinks set up in the afternoon/​early evening. The attendants there were friendly.
One big gripe — I received a cetificate for a free cup of coffee from their little store (in thanks for being a rewards club member). When I went to redeem it the first morning, there was no regular coffee. They use the K-​cups (little single serving thingamajigs) and they only had «fancy» flavors. I asked the front desk for regular, you know, coffee flavored coffee. She checked and they didn’t have any. Ok, I’ll try something else. It was then that I realized they didn’t have any cups out, either. No cups! I asked for these as well. She called someone on the walkie-​talkie and asked for them. About 10 minutes later, no one had come, so she left — asking me to watch the desk — while she went to get them herself. Ugh. All that for a cup of french mocha latte some crap, I don’t know — weird coffee.
Better luck next time.