Chase Bank

This Branch has taken a 180 degree turn for the worse after new management and staffing. This branch gets many short north business owners, as well as professionals working in the area during the day as its clientele, yet the current staff is better able to deal with stay at home mothers who would like to open a checking account.
If you want any real help with sending a wire, getting a notarized document, structuring a business loan, changing account setups, don’t go here.
Not only is the current manager MIA every time I’ve set foot in the place, (I think I saw him once putting a nasty note on a car that was parked in a reserved Chase spot) — but the staff can never handle the customer load. There is always a long wait, and it’s not that there are a ton of people but the people working there look at you like you are speaking a foreign language– so your requests take 10x longer than they should.
The old manager used to greet everyone, knew all the regulars name, knew your line of work or company’s business. Super nice guy. Sorry to see him leave the business. The old staff was quick and efficient. The new staff looks like they were plucked from the Osu branch and are only able to handle opening a checking account or maybe helping with a cashed check.
I cringe every time I have to go to that branch. I wish Chase would get their act together.

I’ve been banking at this location for a couple years now, mainly because it’s a half mile from my apartment. It’s chronically understaffed, experiences a lot of employee turnover/​reshuffling, and parking is a royal pain. Unless you’re on foot and have emails to catch up on while you wait in line for 10 – 15 minutes, I’d recommend going to another branch.

I totally agree with Richard G. I’m a business owner in the short north and occasionally go to this location but not anymore! Their customer service is bad and they don’t want nothing to do with you unless they’re getting something from you. Today’s the last day I’ll be going here they told me to take a seat right wait for banker that’s totally fine but when I see no one doing anything and talking to each other about social events after work things and waited for 10 minutes over hearing this I just walk out.

COLUMBUS, OH: This chase branch is small and well placed on this busy street. The service is pretty good, and they don’t get fussy if you bring in a dog. No parking, and all interaction will be done through bullet proof glass, but I guess that’s to be expected in an urban thoroughfare bank.

Holy shit they’re friendly.
I’ve been to some that feel super fake (you know, the «it hurts to smile at you» and that fake «genuine care» that feels so forced).
Here? I expected it. I figured — this area, with the amount of foot traffic, I was wondering if it was going to be like the DMV. I was so disappointed in a good way.
The teller? So damn friendly and talkative, and I actually made small talk with her. I wish this was closer to home, as I’d deposit my checks there all the time!

I bank at Chase in the Short North and I’m moving my business. DO NOT BANK HERE UNLESS YOU WANT TO BE JUST A NUMBER. I feel as if they care more about selling you on something then finding out what you need… Save yourself the trouble and Bank somewhere else.

Your typical Chase bank done right. Clean and staffed by friendly people. A well-​lit ATM out front. Always a quick trip in and out.

I had a trouble the banker not only immediately assisted me. Called me back the next day to check if everything was in order.

I have always enjoyed going to this short north branch until this past year. It’s within walking distance and the tellers have always been very friendly. This past year, however, pretty much every time I go in, the personal bankers insist on selling me a new credit card. They do this, however, in a very discreet manner:
The first time it happened, I was at the teller window making a deposit and they asked me if I wanted to receive $ 150 in coupons. Of course I was like sure. Little did I know that I would be escorted into a personal banker’s office, she would pull up my account, sign me up for a new credit card, then print out $ 50 referral coupons. Referral coupons! Why weren’t they upfront about this?!
The next two times this has happened to me, they have pulled me out of line, saying they can take care of my deposit without having to wait in line. Of course I take them up on this offer, thinking it will save me time. Once again, they escort me into a personal banker’s office. While they are taking care of my deposit, the personal banker is pulling my account up and trying to sell me more credit cards. I currently have a personal checking and savings account, two credit cards, and my auto loan through Chase. No, I DO NOT need an additional credit card. No, I DO NOT want to «upgrade» my current credit card to a different type of Rewards Program. You would think that once they pull up my account and realize that I am a dedicated Chase customer, they wouldn’t continue with their spiel.
If their intention is to make it so that I do everything I can to avoid entering a Chase bank ever again, they have succeeded. Maybe this is what they want? Less customers entering the branch, means they can cut down on employees. I realize that the economy is tough right now and that everyone is trying to make money but is having your trusted bank sign you up for more credit than you can handle part of the reason how we got into this credit crisis in the first place?

The bank is a full service branch with a well-​lit ATM outside for late night transactions. I walked in and opened an account with Adam in under 10 minutes. He explained all the details and sent me on my way with a handful of pamphlets and fliers I’ll never look at.
The only thing that really stands out about this bank is that you can go online and have Chase send your checks for you. You just type in the address and the recipient, and they print and mail it for you free of charge.