Central Collision

My experience began with a telephone call from Tyonna at Central Collision. She was aware that my 2010 MazdaSpeed3 had been damaged in a hit and run incident in a local parking lot. She explained a bit about Central Collision and asked if I would consider them as I shopped around for a body shop for my repairs. From a marketing perspective, I was very impressed by the fact that Central Collision proactively sought me out for my business. That was their first step in making me feel like I would be a valued customer. Tyonna’s unsolicited telephone call actually helped get Mazda’s repair underway the very next day after it was damaged. Tyonna was so customer oriented I couldn’t pass up the invitation to check them out online. After doing my homework, I took my car into Central Collision on High Street where I was greeted by a very efficient team of office personnel — Carol and Tyonna. Tyonna and Carol made a wonderful first impression on me. Customer service from, start to finish, is a big pet peeve of mine. In fact, that’s why I am writing this review. They were genuinely friendly and their actions emanated their trustworthy characters. In fact, Carol seemed so invested in me that I asked her if this was her family’s business. It wasn’t but that didn’t matter to me. When employees are such advocates and positive ambassadors for their employer’s business, their attitudes have a huge impact on the customer’s decision-​making process. I immediately entrusted my car to the professionals at Central Collision. Carol worked with my insurance company to complete all the required paperwork. She also pre-​arranged for a representative from Enterprise to pick me up at Central Collision and drive me back to the Enterprise office to secure my rental car. Alex, at Enterprise, helped me and he did a really good job with hooking me up with a rental. The whole rental car process facilitated by Central Collision with Enterprise couldn’t have been more seamless. And now for the most important part of this review — the repairs to my MazdaSpeed3 were done to perfection. One would never know where the damages were prior to repair and they accomplished a perfect paint match for my car’s black metallic paint. When my Mazda was turned back over to me it was just as shiny as when it was new. I want to thank Carol, Tyonna, and Ty (the proprietor) for doing such a great job. I’ll surely return again if I ever need any bodywork or paint touch ups. Oh, and the insurance deductible was waived by Central Collision as well. It doesn’t get any better than that; a happy ending!

Central Collision is a horrible place to take your car for repair, especially the lady manager is the worst person I have ever seen at any business. I dropped my car for repair after an accident. They didn’t complete the repair and they added extra stuff to make big bill without discussing the matter. When I came to pick up my car after one month for a silly dent and scratch, only the dent was gone but all the scratches were visible, no car wash and vacuum as promised after repair. Manger won’t come to walk thru or explain the repair, won’t talk nice but keep shouting, her behavior is so bad that I would advise to refrain from this collision center to avoid all the headache and stress, after an accident.

A lot of people seem to have an issue with it, but I actually liked the text message, letting me know who they were and what they were offering! It was a lot better than the incessant calls without messages from other places!
Working with Central Collision was SO easy right from the start. I knew what they were offering, I took my car in, they said they could cover my deductible, got me into a rental car right then, and I was on my way. My insurance company ended up making the car/​claim a total loss, but took forever to do so, and I was in constant communication with Carol at Central Collision. She was SO helpful, giving me advice and helping me figure out my options, whether I wanted to buy the car back for salvage or chalk it up as a loss. I just felt like this place actually really cared and took the time to make sure I understood everything and made the best decision for myself. I will definitely use them in the future!

What a wonderful body shop this is! I would give them more stars if possible and will be sure to recommend everyone I know to this shop! They are very easy to work with, take care of all of the insurance stuff, went above and beyond with the work on my car plus a bit extra! They made a bad situation (crashing my car) into not such a bad situation!
Also gave me a Honda Civic loaner car for the whole time I did not have my car which helped me able to get to and from my college classes and work free of charge!
Again thank you for the superior work and hopefully I don’t have to come see you again, but if I do I will be there without any doubts!

Central Collision is the best body shop that I have been to, bar none. Their office staff are friendly and helpful, their technicians are fully qualified and do terrific work, and they go over and above the standard that I expected. The first time I came to Central Collision, I had been involved in an at-​fault accident for which I was required to pay a $ 500 deductible. Central Collision quickly did an accurate estimate and ensured me that not only would they cover my deductible in full, but they would get my car back to me, completely repaired, in much less time than I had anticipated. During the repair process, their office staff kept me informed, and made sure that I knew that I was appreciated as a customer.

During my most recent visit, I was involved in a non-​fault accident and again chose to come to Central Collision because of my great previous experience. I was wowed again. The service was top-​notch; of the same caliber as I would expect from the dealership, their staff was as friendly as ever, and they provided me a very nice loner vehicle for the time that mine was being repaired. At the conclusion of the repairs, they wrote me a check as well for a percentage of the repair cost as an appreciative gesture.
Central Collision is, by far, the best body shop that I have been to and I eagerly suggest them to anyone in need of service. Thank you, Central Collision staff for your kind service and great help!

I involved in an accident after only two weeks I bought my car. My friend found Central Collision on Unilocal and we decided to check them out. It is small and not easy to turn in, I was kind of worried about if my car will look the same after repair. But I actually have already checked another two body shops before I went to CC. People there are so kind and I don’t think I can find anywhere better, so I finally left my car there. I picked my car today and felt so relief to see my car brand new! I will recommend CC to my friends if they need to get their cars repaired!

Sent me spam text messages after pulling my phone number from the accident report. Supporting these guys is supporting text message spammers stay away.

Recently I was involved in a car accident… that’s bad enough… but today I received a text message on my cell phone from the fine people at Central Collision.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​
«This is Central Collision a collision repair shop, where we cover up to $ 1,000 on a deductible or give up to $ 1,000 cash back. To get more information reply with INFO or email address or call 614−261−6000.
. 2934 N. High St. Columbus, Ohio, 43 202. Thanks»
_​_​_​_​_​_​_​_​_​_​_​_​_​_​
I called to ask about this policy and request that they refrain from sending unsolicited text messages. The person who answered said she was the manager and after I asked about their policy, just hung up on me.
Every customer interaction is a plus or a minus for a business. There is no such thing as a neutral event. This was definitely a negative.

Text spamming me after I was in a serious accident? No thanks, I’m staying away. Find a better way to get customers.

Just before Halloween, my wife was involved in a pretty nasty crash. Front end of her brand new Kia Sorento was all banged up. Central Collision was referred to us by a friend so we went to check them out. Don’t judge a book by its cover; CC is small and doesn’t really pack the curb appeal, but once you get in the door you’re welcomed by real people. In the genuine sense. They explained the process and told us the estimated time for completion looked to be 3 – 4 weeks. Plus, they would cover the deductible! They even hooked us up with a rental free of charge.
About a week later, the battery on the rental started to give and while my wife was at work, CC came out and swapped the car with a new rental — also free. Although the 3 – 4 week timeline came and went, they kept us up to speed on the issues. Most of which, they were on the receiving end of problems from the manufacture. Yes, we wanted our vehicle… but not willing to rush the job when it was the seat belt and airbag that was causing the issues. In the meantime, the holidays were coming up. Instead of us having to utilize our smaller vehicle to travel — with a spaceship of a car-​seat to force in the backseat — CC rented us an Enterprise vehicle for the inconvenience. The day we returned, our baby was back. Looking the same way it looked when it was driven off the lot.
I write this ‘book’ of a review for two reasons: One because fake reviews are short and we benefited from a true referral, as I would like to give you. And two, because unlike many corporation companies, the customer is left feeling that they truly matter. Even though they received a good amount of money from our accident, it’s easy to work people over. It’s hard to give a damn. Carol assisted us throughout this process and I know she will get you together as well. Believe me when I say the work was amazing.

I wish that I could give Central Collision one million stars. They are not only incredibly kind and pleasant, but they also covered my deductible, gave me a loaner car for free, and thoroughly cleaned both the inside and outside of my car. Their work is top-​notch, and I could not be happier with both the results and the experience. Don’t go anywhere else!

I just picked up my car from Central Collision & WOW! What an amazing job! My bumper looks brand new & the customer service is truly excellent.
I took my car here last year for an out-​of-​pocket aesthetic repair & they did a fantastic job so when I was recently involved in a fender bender, I knew exactly where I wanted to take my car. The accident wasn’t my fault so I insisted the other driver’s insurance use CC for my repairs. Carol took care of the insurance inspection, all the insurance details & payment, offered me a loaner car, & fit the repair time into my hectic schedule. I didn’t have to do anything but drop off & pick up my car.
I will continue to take my car to CC & you should too :)

Since I had a car accident just over 24 hours ago, my phone has been flooded with messages from collision shops, chiropractors, and agencies offering to «help» me (and help themselves to the insurance money, since the other party was cited in the accident).
I got a text message from Central Collision straight-​up offering not quality service, not great repairs, but a promotion to either pay my deductible, get me «up to» $ 500 cash back, or give me a 10″ tablet (they didn’t say the brand. probably a cheap-​ass one).
WHAT. THE. HELL.
Look, dudes. When someone has been in a car accident the day before, the LAST thing they want is to get flooded with a bunch of phone spam from people trying to take advantage of their misfortune. I will never, ever use Central Collision because they’re opportunistic and rude to subscribe to such a practice; I can’t even imagine that they would, in turn, take amazing care of my car – they can’t even wait an appropriate amount of time before contacting me after I’ve been in an accident! And when they DID, THEY SENT A TEXT MESSAGE. Horrible.
(Pics or it didn’t happen:
)

I have not used this repair company nor would I. I was apart of a car accident and this is one of the companies that called me directly after. While I appreciated them waiting until well after noon to call me unlike some of the other more rude companies, they did something that threw me off and kind of made me feel harassed even more than I did that day. They called me, and left a voicemail. THEN, they TEXTED me. Since when have all these repair companies gone from sending mail, to calling then texting?! I do not want these calls and I most certainly do not want texts. The business practices alone make me question this company, and I found it slightly violating.