Buckeye Cleaners

STAY AWAY! We’ve used Buckeye Cleaners for at least eight months, and generally, have been satisfied with their service. However, we have had to contact Buckeye Cleaners approximately four times after cleanings due to incomplete service. Generally, they come out the next day to correct the mistakes and complete the cleaning. This is extremely inconvenient because the client is taking an additional day for Buckeye Cleaners to do something that should’ve been done the first time. Further, Buckeye Cleaners broke our shower door, yet never told us that anything had happened. Our mistake was staying with this company. The last cleaning we had — Buckeye Cleaners completely failed to clean the two bathtub/​showers in our house. There were other items that were missed as well, mostly in the upstairs bedrooms of our house. Needless to say, we were completely dissatisfied and shocked that a cleaning company who we had dealt with for several months would just FAIL to clean the showers/​bathtub. We contacted Buckeye Cleaners for a remedy and they ignored us for multiple days (four to five!). Then, we still were not given a remedy — the cleaning was not completed, yet our check was cashed, and we were not refunded for the portion of the cleaning not provided. Buckeye Cleaners asked us to send an e-​mail detailed the problems and they would contact us to discuss as resolution. This e-​mail was sent on June 26, 2013, and to date, we have heard absolutely no response. This cleaning company is unprofessional, lacks responsiveness and is not welcome in our house ever again. I hear they also have a carpet cleaning business and handyman service — be warned!

We bought a groupon for carpet cleaning and it had a telephone number to request service. Telephone number directs you to an e-​mail scheduler. We waited two or three weeks for a reply, but unfortunately, the reply was curt, cryptic, and non-​responsive to my request. My follow up email was never acknowledged or answered. Groupon, thankfully, issued a refund.
We never had the opportunity to see how their service was (and probably never will, since they’re not a company we’ll consider doing business with in the future).

Nic did a great job and was on time and FAST… I had a service window of 10a-​2p and asked them to narrow it down that day, he called and said 12 – 2 and he was at the house and working by 2.
He got a 6 month old red wine stain out of the carpet and did a walk through of the entire house with me to make sure I was happy! I WAS! No shady sales… I actually requested two additional estimates for work that needed to be done.
I’d do 5 stars but I had a small service fee of 7 dollars because I live in BFE. I just need to move… lol not his fault.
If you use this company… NIC is A+!