Bron-Shoe & Proshine Metal Refinishing

So sorry to start the first review with a negative but I cannot recommend this place. In October I took two sterling silver candlesticks to a local jeweler to meet with the Bron-​Shoe representative. The candlesticks had been a wedding gift to my mother had been her pride and joy. One was broken and wobbly on its base, both were very heavily tarnished. I paid $ 562 for repair and cleaning plus $ 60 for shipping and was told it would take 10 – 12 weeks. This is also stated in their brochure. I remember it clearly because I said, «then they won’t be ready by Christmas» and the rep said clearly, no they wouldn’t. Which was fine. I didn’t especially want to use them for Christmas but I did want to get a clear time line.
I went out of town in mid December and returned to find a very large box on the front porch.
I have to tell you they did a beautiful job. The broken candlestick has been repaired and they both shine like the top of the Chrysler Building. But they were left sitting outside in plain view of all the world for two full days. Why they weren’t stolen is a mystery to me. A Christmas miracle maybe. Please remember that I paid $ 60 to ship two small (3″) candlesticks. When I contacted them about their lack of interest in safe return I was told it was my problem ~ I should have told them I would be out of town!!! And I might have done so if I had been told that they might be ready before the middle of January! Having paid $ 60 for shipping they should have requested a signature on delivery. $ 60 for two 3″ candlesticks, people!!! Requesting a signature would be no trouble at all and it would have safe guarded the items I paid $ 60 to ship.
So, the bottom line is that they do very nice work but once the work is done and they have been paid their $ 562 they are no longer interested in what happens to your heirlooms. They are not books from Amazon or shoes from Zappos. They are irreplaceable and expensive items and the folks at Bron-​Shoe are totally indifferent to what happens to them.
Take your business elsewhere. It doesn’t matter how shiny your silver is if you never see it again.