Broad & James Towing

Waited over two hours in the early afternoon on a weekday. Was told originally it’d be less than an hour. Called back and was told it’d be 10 – 15 minutes. Like another hour later I called and canceled, my husband drove from work 30 miles away, stopped at a tire store, bought a new wheel and tire and came to change it in less time than this horrible company took to dispatch a truck. Will never recommend this outfit. So disappointed, wasted my whole day because of their incompetence.

I just fell in love with price to tow my Caddilac from Columbus to Dayton. Then I received courtesy and service within the hour and I am hooked. From Crystal, the operator, to Ron, the driver, everything was perfect.
This place is the best choice if you don’t have AAA.

I was very impressed the had a very smooth running business. They even made it easy for me to pick my car up after house. Actual cost was a couple dollars LESS than what they quoted me! Would recommend highly thanks Dan

My car wouldn’t start, so I called the roadside assistance I have with my car insurance and they in turn sent out Broad & James to my rescue. I was initially going to have my car towed to another service shop based on reviews that I had read, but the tow truck driver talked me into having my car towed to their shop instead (but not in a pushy way).
I went ahead and let him take my car because their diagnostic fee ($ 75) was less than others I had talked to, as was their hourly labor fee ($ 75). The tow truck driver even offered to drop me off at work. Score!
When they called me with the estimate several hours later, I found out how expensive it was going to be to fix my car (about $ 969). I called around a couple of other shops and unfortunately this was pretty much the going rate. Luckily, I found a friend who could fix my car for much cheaper. I called Broad & James to see if there was anything that they could do to get my car able to run enough to make it the seven miles to my friend’s house so that I didn’t have to pay for another tow being that my insurance would only cover the one. They called me back shortly and let me know that they were able to. Yay!
All that they ended up charging me for was the diagnosis. I’ve heard of other shops that would charge to keep your car overnight or refuse to do anything to help you out if you were taking your car elsewhere to be fixed. Broad & James was very courteous to me each time I called. Also, their towing rates are cheaper than other places I called ($ 59 to hitch and then $ 2 per mile). Though I can’t attest to their handiwork in the garage, I would definitely call them if I needed a tow.