Bobby Layman Chevrolet

Stopped into Bobby Layman’s to price check cars. Had been looking at Low mileage used Equinox crossovers at other dealerships and decided to check out Bobby Layman’s new cars. New prices were several thousand dollars cheaper than other used vehicles in the area. I knew exactly what I wanted. Chris our salesman took good care of us and had us out of there in a new Equinox at great savings. Follow up has been wonderful.

I took a gamble on looking for the right used truck for myself on last Saturday. As soon as I walked in the door I was greeted by Nathan Williams who right away sat down with me and pulled up his used truck inventory. After about 10 mins of looking I final saw a truck I wanted to test drive. After test driving I was basically sold on a 2015 Chevy Silverado. Nathan not only went above and beyond his duties but he treated me like a friend and took care of all my concerns and kept me in the loop through the entire purchase. I am a proud owner of a beautiful truck I’ve already named Ebony and I would highly recommend to anyone in the market for a new or used vehicle to go see Nathan at Bob Lyman. Excellent job Nathan, your attention to detail earned you a 5 Star Unilocal Review…

Horrible customer service in the service department. I waited over 2.5 hours for what I was told would be a 45 minute oil change. Mind you, I made an appointment to avoid any issues. I didn’t get so much as an apology and only a pathetic explanation that they were «backed up» and wouldn’t even have time to do a recall on my truck. Common courtesy should have given me a choice to reschedule or wait. Sadly, NOBODY thought it was necessary to provide apology or explanation ahead of time. I will not be back.

Do not go here! They are completely unorganized! Linda layman is a joke! My car was left out in the rain with the windows down ruining my leather interior. they tried to charge me for cleaning my car. Once the car was cleaned and given back to me. I had pieces missing and the carpet was moldy

i wondered onto the lot to see a captiva sport. i was happily left alone to my own devices and not attacked the moment i stepped out of my car. after deciding to further pursue it i went inside, was greeted friendly and got the keys, chatted with the salesmen and took a test drive. all was great! we headed inside, financing went quick and easy, all paperwork was handled very fast and noone minded my two lil girls wondering arpund the entire time. another wonder purchase made there and a great fun ride was taken home. happy to be a repeat customer

I’ve never had issues at this dealership. I even make a special trip out to this one because I’d rather go here and know what I’m getting, over staying close to home and having issues. Rob in service is also very helpful and always has a smile on his face, I always ask for him!

Beware of their BOGUS mailers they send out. I received one from them that said ‘match ANY 3 (pictures) and win.’ I matched 3 cars. I get to the dealership and it turns out you have to match the number on the front of the mailer, to the number at the dealership. Not the 3 pictures. It said NOTHING about matching ANY numbers in the ‘Rules and Regulations’ section. (The fine print that came with the mailer.) After they told me I didn’t win the car, they told me I did win a Walmart giftcard ($ 10) instead. There was nothing on the mailer about a lottery pick for a Walmart gift card nor anything saying match any 3 and you win a chance at winning a Walmart giftcard up to $ 500. What a joke. Thank you for MISLEADING me. I took a day off of work for no reason. Not only did you lose my trust but you have certainly lost me as future customer and will be sure to let others know via social media what a misleading this place is. BBB as well. Thank you for making me and I’m sure countless others feel like a complete fool. What a brilliant business move.

My car was experiencing power steering issues and my check engine light was on and that was the reason for my service. Rob from service called me several times to check in as they were diagnosing my car and telling me about the various issues that were wrong with it. Once the diagnostics were complete I needed a new power steering pump and my timing belt needed to be replaced. Both had policies in place and were fixed at no cost. Additionally my Front brakes and rotors needed to be replaced! My service was completed promptly with excellent service. And experience that is normally very negative turned out to be a very positive experience things to the staff in the service department At Bobby Layman Chevrolet.

Be cautious of this dealership. They offered me a deal on a used truck and strung out the deal for over a week only to wait until the final paperwork was being filled out to tell me that they made a typo on the original offer. That typo was going to cost me $ 2000. If that isn’t the definition of bait and switch, I don’t know what is. I walked away from another truck because I thought this deal was done. I wished I had never dealt with Bobby Layman Chevrolet in the first place.

I was turned off by the layout of their lot. We came once after-​hours to look at a few vehicles and they have parked their cars in such a way that you cannot drive your car through the lot to browse, you instead must exit your vehicle and walk the lot. It’s November, it’s cold, rainy and windy, I can’t imagine most people would want to get out unless they really had to.
Today, we submitted an online credit app today and Adam, their internet rep responded almost immediately and told my husband he was pre-​approved.
Shortly after, he was contacted by another salesman and told that their online application doesn’t allow them to see user’s SSN so they were contacting him to let him know that he was NOT pre-​approved, but with some more info they’d be happy to run his credit and check into things. They also asked him what he was looking for. We were VERY specific in price as we, like most people, are on a very strict budget.
Later that day, my husband was contacted again by Mike to look at a vehicle they had approved him for. It was the right vehicle, but was more than DOUBLE our budget. I realize he is a salesman and only doing what they’re «supposed» to, however that is of zero help to us. We cannot wave a magic wand and make money appear.
3 strikes, you’re out!

Less then stellar first experience with this dealership. I had my doubts when the service guy told me to call back in an hour because he was busy. But it was recommended by the Chevy Volt Advisor. When I did call back, he told me to have the Chevy Volt Advisor to contact him directly to authorize the warranty work, because he’s not sure what I’m talking about. I wasted an hour waiting to call him back for naught.
2 wks later I drove round trip 150 miles to show up for my appt., only to be told (by another service guy) that they can’t find my appt. When they finally did, then I was told the Volt mechanic will not be in until after 3:30 pm. My appt was 9:30 am. I took a day off from work, drove all that way for nothing.
I gave 1 star only because I had to give something, & also the place was clean. Maybe it’s clean because nobody else can have an appt.

This review is specifically for the Body Shop at Bobby Leyman Chevrolet.
My wife’s 10 year old Saturn recently needed the front fender to be replaced (these things shatter with enough force, so it wasn’t just dented or scratched). There was some concern as to whether the fender and underlying brackets was all that was needed, or if the bumper would also need to be replaced in case it’s mounts had also been damaged.
After looking around and getting a few rough estimates, I decided to go with the quote from Rocky at this dealership. I don’t regret it. His price was reasonable and had basically worked with me to give me the best options within my budget. They got the parts in, painted the fender and then called me up to drop off the car so as to minimize the time it spent in their shop. We did not end up needing to change the Bumper after all.
Through the entire process the service was top notch. The car looks great now that the broken fender has been fixed. Communication with me was good and their willingness to work around my needs — time and budget wise, were very much appreciated. I would highly recommend them to anyone else who needs body work done.