The Thursday night«Black Friday» line to check out literally took 70 mins. They had what I wanted but this line is ridiculous. Its being very poorly managed, funneling every customer to one area to check out. They could be using the checkouts n the other departments instead of running everyone like cattle to the front. Better management=quicker checkout
Josh S.
Classificação do local: 1 Chicago, IL
I brought in an iPod touch to be repaired under their Black Tie warranty. I was told that i would be getting a brand new Touch and i specifically requested to have my merchandise sent to the store for pick up since I was out of town. Well, the store decided to just send my package to my home address in Chicago of which I was nowhere near at that time. The manager acted like I needed to come up with a solution. By far the absolute worst customer service and satisfaction that I have ever received from any Best Buy store. Do not trust the GeekSquad with your repair. They seem to send your merchandise wherever they feel like and then pass the buck. Terrible store that has no future.
Kyle D.
Classificação do local: 4 Greensburg, IN
Far and away the best Geek Squad experience I’ve ever had at a Best Buy — Columbus was leaps and bounds better than Kokomo or Westfield’s Best Buy. The associate took the time to listen to me, diagnosed my computer’s problem in a timely manner, and assured me that it would be fixed and returned quickly. The only downside was that there was only one Geek Squad worker there, and there were a few of us waiting in line, but the service once I got to the front of the line was excellent.