Access Urgent Medical Care

The staff was very unprofessional. They kept telling us they had an emergency, but clearly lack the organizational structure to have a staff member on call in case of an emergency. One staff member was condescending when asking why my fiancé was there saying, «Well, what’s he in here for?» After being there over an hour and not seeing a Dr., we left. The staff didn’t seem to care or even try to talk us into staying. Instead they simply said «ok».

Last June, I took my mother here, and a few weeks later, we were sent a notice for a bill which was paid because I have a copy of the check right here in front of me. One year later, we receive a letter that says «final notice» about our bill even though it’s already been paid, and other than the first bill that was received, this was the only other notice.
I will certainly not be back to this establishment if this is how they operate.

hey guess what I was MISDIAGNOSED as well! as you can read underneath me incompetence is a plague at this office and has been for years, on top of that extremely rude staff they clearly dont care about anything but getting money off of the sick even if they give you the WRONG prescription if they made money they are satisfied with that. I arrived and my wait time was an hour with one person being seen and two doctors working I knew the wait would be terrible google reviews is full of complaints as well. I was mistook where I thought my medical care would be on par. I was diagnosed with MRSA «an extremely scary thing to be convinced you have» and took anti biotics for MRSA for two weeks. When it went away and never festered «gross I know» I got extremely suspicious and went to a different office. Turns out I had an alergic reaction from a soap I used and the pills urgent access told me I needed were doing major damage to my liver I went in and explained my situation to a doctor and he told me I would be comped my charges for the disease I never had. 5 months later I get multiple phone calls sometimes up to 10 a day for my hefty 20 buck copay they must really need that bad. And when I spoke to the exact same doctor he did not recognize me at all so I guess he causes MRSA scares left and right. Classless establishment, awful and rude front desk, and most horrendously sub par doctors. I will definitely be calling the board on the doctors I saw. Save yourself trouble and go to little clinic on henderson road one doctor and one nurse got me in and out sooner, were both super fun and attentive ladies, and they actually cured me!

Both times that I’ve been here it has been absolutely awful. excessive wait times despite only three patients in the waiting room. I was ushered back and forth by the nurse and doctor who didn’t know what the other was doing… the receptionist actually whispered that the doctor is «terrible» and the doctor told me to find the nurse to give her my pharmacy information… only come here bc it’s the only local care site accepted by my insurance plan

I have been to this urgent care several times. Some of the doctors are ok, some are great at misdiagnosing. On top of that, I went today and they, by their own admission, had billed an insurance company that I HAVE NEVER HAD! She sat there looking at my card saying «that is not what we have in there for you and the insurance listed did not pay your last visit» After telling her that we have had that insurance for quite some time and she had the wrong one in the system, she refused to change it, and refused to let me see a doctor. How do I get penalized for something THEY DID WRONG?
They often act like you are bothering them. One receptionist gets our insurance wrong every single time we go there. Go figure… she put it in for the time they did not pay and had a company I have never even heard of in there. There is an urgent care right across the street run by OSU. I highly suggest you go there!

Went here only because my preferred urgent care was closed due to a huge snowstorm. Waited 30 minutes just for the receptionist to print paperwork which was ridiculous in the first place. Was there almost an hour before getting to see a doctor and the place was mostly empty, just seemed to be a slow-​moving staff. Doctor care was fine, but was having side effects from my rx so I called a week later. They told me to come back in & they would list it as a «follow up» so I wouldn’t have to pay again. 3 months later I got a bill in the mail! I called the billing department which was not helpful and told me they would have to call the office directly because there was no note on my file (not surprised). Was told to call back in about a month. I just got another bill, so my guess is the receptionist that needed 30 minutes to print paperwork also lied about not having to pay for my follow up. Had I known I would have to pay my ridiculously high co-​pay, I would’ve waited 2 – 3 days to just go to my regular physician. Will never return here again and would not recommend to anyone.

The doctor (Dr Valentine) was good but the staff didn’t seem too pleased to see me. I got the impression that they didn’t like the extra work I was creating for them even though the waiting room was empty.
I would go there again but will explore other options first. There is a Scioto Urgent Care across the street as another option.

Horrible. Staff was unhelpful and rude. The doctor was very unprofessional. Long wait and I was the only one there. Find a family doctor or go somewhere else for your medical needs. The Doctor wasn’t even sure what to diagnose me with and I think he pulled one out of the dirt because he had to find some kind of excuse. Now I have to seek a «Family Doctor» to figure out the true diagnosis, back to the beginning and something I should have done first off.

I’ve been to Urgent Care of UA twice now, and I love it. I’m not sure how many doctors work here, but both times I’ve had Dr. Valentine.
Dr. Valentine is all business, but that means you’re in and out in a jiffy. He also will write you a note for two days off work if you ask really nicely :)
Other than that, the building is very nice, the waiting room is pleasant, and the staff is competent. When all I need is a quick prescription, Urgent Care of Upper Arlington is my first choice.