AAA Gahanna New Albany

On Saturday I noticed that the temperature gauge on my car was in the red zone. I became concerned and called the place where my car was services the week before. They were unable to get me in until Monday. I wanted to go out of town and was concerned about the car running hot over the weekend. I showed up at the AAA in Gahanna and even though they were busy, they were able to fit me in. They identified the problem and fixed it on the same day. I was one happy lady! Tim and the crew were awesome! I will definitely take my car there again. Based on customer service alone, they have a new customer.

Pretty quick if you just want to go pick out tour books and maps yourself. If you needed to sit down and speak with an agent to plan a travel, plan on waiting awhile.

I like AAA and have been a member for over a decade or more. The Gahanna/​New Albany location is great. I go to Canada on occasion and the lady there is from there. She helps me to learn more about the area.

wonderful caring people who took the time to answer my travel questions. When they did not have the books and information I needed, they ordered them and they arrived the very next day at my home. I have been a AAA member literally my whole life. I recommend the AAA highly,

I’ve belonged to AAA since I was 16 (I’m 70 now!), and like it very much and will always keep my membership. It’s a very good value, in addition to giving me peace of mind when I’m on the road.
When we moved to Blacklick, we started going to this Gahanna New Albany office on N. Hamilton Rd., and have always been satisfied. I went in last week to get a new Columbus map, and also a Tour Book and maps; the staff was very friendly and helpful, and the lady even went to the back to get a couple more brochures about the area we are going to for me to have too.
We love AAA!
Barbara

AAA Ohio at the Gahanna New Albany location is unfailingly courteous and helpful. Every time I have gone to the store, I have found what I was looking for and have been helped quickly by the staff. They are organized, well stocked and the employees are trained. It’s a solid business.

I dropped in to get some maps and tour books for a California road trip. Ironically, I locked myself out of my car! The staff was very friendly — they called AAA roadside service for me and made me coffee while I waited. They also helped me find some information for my trip, including brochures that were in the back, not just out on the shelves. They were very courteous and helpful. To top it off, the AAA serviceman arrived in less than 30 minutes to unlock my car, so I wasn’t really inconvenienced at all by my blunder.

I stopped in for some maps for a road trip. Suggestions were made and I was out in 10 minutes.

I dropped in here the other day to pick up my international driver’s license for an upcoming trip, and was pleasantly surprised by not only the size, but the décor and layout of the interior. It’s a bright and cheery red inside, with various merchandise and materials on display all throughout the inside. My whole visit only took around 30 – 35 minutes, which wasn’t too bad. Cost was pretty reasonable at about $ 25 with tax (there’s a discount on the service if you are a Triple A member).
My only knock on the place is the back area where they take you to do the paperwork, while nicely decorated, does have multiple people working back there in almost a call center style area. There were three ladies working, and no matter how much I tried tuning out the other two, at times it was difficult and distracted me from my attendee.
One thing to note, if you are bringing your own passport photos for the international driver’s license, make sure that you bring two pictures or you will have to pay them to take new ones. They do need to have two identical pictures (one for the copy they give you and another that they keep on file).