AAA Car Care Plus – Reynoldsburg

The employee at the front desk was extremely rude. My car was choosing when it wanted to start or not. I took it in to have it looked at and the guy at the front (his name was Ray) basically told me that I was making it up. He said there were no problems with my car and they don’t know what I was talking about. So I tried to explain the noises it was making. He cut me off and said «I don’t know, I go off of how it acts here and it started.» I took my keys and left. My car didn’t start later that day, took it to a different shop and they fixed my starter with no problem. Ray’s attitude was terrible. Will never go back and will not recommend it to anyone.

I’m glad to see that others had such a good experience with AAA Car Care Plus, sadly these reviews lead me here and my experience was nothing like the others.
At first I hesitated, as many women might walking into an auto repair shop (or car dealer for that matter), but I trusted the reviews.
I went in because my traction control seemed to be coming on unprovoked and I wanted to get it taken care of, instead of the mechanic figuring out what «the noise» was, he found a multitude of other issues that ending up costing my $$$$ (things that probably could have waited), as I sat there on a Monday for 8hrs while they worked on my car, no one ever came to me to give me an update on how much longer it would be (also I didn’t know the mechanic was driving around in my car trying to find «the noise»). As I was reeling from sticker shock the manager Ray decided this would be a good time to ask me if I wanted to buy a gold Toyota on their lot for $ 3000.00…wtf!
Are you kidding me! Finally they told me my car was done, as I drove away there it was again, my brakes grinding in traction control as if I were sliding on ice. I called them a day or so later to tell them (Ray was on vacation… as he told everyone that came in that Monday) that the «noise» was still there…“can you bring it back in and we’ll figure it out?” Again Trusting I went back in… to make this tragic odyssey short, I was told they found the issue and would install the part for free (hub assembly) I would just pay for the part… how much was the part you ask? $ 249.00…wait I looked it up on line and it was only 89.99… needless to say I said I need to think about that… (this whole experience transpired over a 3 to 4 week timeframe) I spoke with a Don and a Jeff, managers over these garages and was told «oh yeah we mark the parts up, that happens at every shop.» OMG are you serious? At any rate they finally installed the part at no charge, no labor but they weren’t quite sure which tire was causing the problem and I still walked away without my car being FIXED!
I ended up having someone else replace all the hub assemblies for less than what AAA Car Care Plus was charging me for one assembly… oh and the part they put on for free… well it was the wrong size for my tire and the other mechanic showed me where it was scraping away at the inside of my rim… Thanks AAA Car Care plus.

This used to be Sumerel but recently became Sumerel AAA Car Care Plus and now just calls itself AAA Car Car Plus, recently dropping the Sumerel name all together. Not quite sure the relationship with Sumerel… they seem to have all of Sumerel’s sales history but won’t honor any warranties that were purchased from the time they operated as Sumerel. I dealt with Sumerel for maybe 10 years… numerous cars… bought tires, brake jobs, fluid changes, wheel bearings etc. While I did have some issues over the years Sumerel always made things right. Well I had a side wall bubble out on a low mileage Cooper tire that I purchased about 2 years ago with road hazard warranties ($ 60 for 4 warranties). Anyway AAA Car Care Plus refused to honor Sumerel’s warranty and told me I would have to drive about 100 miles to Cincinnati for Sumerel to cover it since Sumerel is still in business, just not in Columbus. Hmmm I said thanks but no thanks and drove over to Discount Tire and they were happy to take care of me. 10 year customer now gone…, Sumerel aka AAA too scammy for me to deal with. Another previously good business bites the dust… but Discount Tire will benefit!
WOW…here’s my update… after posting the review I received a call on Monday morning from the counter person I spoke with on Saturday. We went over things and he was very polite as I was… i really don’t get upset about things like this anymore… I try to vote with my business. Well I thought that would be the end of this… then I get a call a few days later from the manager, Ray. We reviewed things from each point of view and he offered to cover my entire bill from Discount Tire… I was shocked at such a generous offer, way beyond anything I expected. I emailed him my invoice and boom within days I had a check for the full amount Discount Tire charged me. I can’t begin to tell you how extremely impressed I am with the way AAA Car Care Plus handled this. They went far beyond what I would consider fair and appropriate… and of course will have business exclusively in the future. I might add that most businesses do what is fair when presented the facts… but in this case AAA Car Care Plus promptly went far beyond fairness… and for that I truly appreciate their response. They have my business for life.

Great service, I usually do my own work but with heat this summer I decided to drop it off for an oil change. I have been there for a couple other this and I actually trust these guy. They do what they say and don’t rip you off. Thanks for the great service!

Out standing customer service they go the extra mile