Wray Mazda

Right b4 xmas eve I’ve taken my car (rx8) since airbag has recall. Twice I’ve been in there for same air bag recall. But they still refused to take responsibility to repair my cracked and ruined dash board. Considering it’s only crack due to recall airbags. smdh what am I to do sue them? Perhaps that’s my only option. hmm

NAMES AND ETC. HAVE BEEN CHANGED TO PROTECT THE GUILTY…
I came here on July 30, 2015 to look into trading my 2014 sports car with about 33k miles for a 2010 Mazda CX-​7 with about 50k miles. The SUV is priced at about $ 14k on the website. The sales guy, John, allegedly put the numbers for my car into the kbb. He prints out a sheet and says, «The Kelly Blue Book value of your car is $ 12,000.» I look at him and stand up and say, «have a nice day» because I want the balance on my car paid off (approx. $ 21k) in the trade and $ 12k hardly cuts it. He tells me to hold on that he’s going to talk with his «manager» about the kbb to get me more. He returns and shows me a sheet that shows they’ve «given» me $ 13k for my car and the bottom line showing that I would be paying about $ 24k for this 2010 Mazda SUV, which is $ 4,000 more than I’d paid for my sports car 27 days ago. ARE YOU KIDDING ME? What kind of fool did they think I was? I tell him no thank and I get up to leave. He says, «no, sit, I’m going to go out here and fight for you». I told him that he’d already done that once and he got knocked out with that $ 13k. He leaves the office to go «talk» with the finance guy again.
I was only trying to trade my car because my insurance person told me that my premium would increase by approximately $ 200, but I got the notification for my premium it had increased by almost $ 400. I can afford it, I just didn’t WANT to pay the higher amount… it cuts into my Brahmin and Dooney & Bourke handbag budget. I decided I would trade the sporty job in for a «sensible» vehicle on my «I’d like to own one of these vehicles» list, which included Mazdas CX-​7, CX-​9, and the 6 as well as others.
Instead of the sales guy coming back into the office, this big burly guy comes in and introduces himself (I guess he’s the F&I guy). He asks me (in a condescending tone), «what makes you think your car is worth $ 21k?» I told him what I think isn’t the point, but I do know that the value of my car is well over that paltry $ 12k they were trying to offer me. My car is in excellent condition, it has a scratch on the back, but the repair for that is about $ 300 (I’d already looked into that repair). The car has a spoiler, premium package, leather interior, and electric seat (driver), ambient lighting, SYNC, and Shaker system (whatever that is). No way, that’s valued at $ 12k, unless it’s in poor condition and kbb does not provide values for cars in poor condition. I even put in the numbers, selected «fair» condition and didn’t select the premium package and spoiler and that’s when I came up with a kbb range of $ 13.5k — $ 14.5k. HOWEVER, those metrics do not match my car so they’re irrelevant because I DO HAVE the premium package, spoiler and my car is in «very good» condition. I know someone who is the F&I manager at a dealership in another state and I had him put all of my car’s info into kbb BEFORE I showed up at the Mazda dealership. How is that between the two of us, my friend and I, kbb gives a value range of $ 17k — $ 21k, yet the dealership returns a value of $ 12k? I didn’t see what the sales guy entered into the system, but I am of the mind that he «accidentally» entered the incorrect information for my car or they were trying to fleece me. Either way, I decided that I’d have to forego buying any new Brahmins and Dooneys for a while. I gathered my handbag and my keys and I exited stage left. Come correct or don’t come at all.
Arrivederci! Ciao! Adiós! Namaste! Au Revoir! Sayōnara!

I went here, which is now Midlands Mazda, with my daughter so she could buy her first car. Jerry Ardis «helped» us. He let her test drive a 2010 Ford Fusion that is posted on their website. The price of this specific vehicle was on their website at $ 9,595; the sticker on the car showed $ 15,900. (I did not tell him we saw it and took a picture of it on the site.) I asked why the car was priced higher than KBB. He responded, «so, what is KBB anyways? Not important like the vehicle». Offered to price it for her at close to $ 12K. So he deliberately tried to over charge her by over $ 3K. He gave us a copy of the Car Fax which had an odometer discrepancy of more than 20K in miles. He was rude to top it off. Totally dishonest. I guess commission is more important than than honesty. There has to be an honest dealership out there that won’t steal from people! I will never go to them or any of their other dealerships.

Now known as Midlands Mazda, I had a great experience working with a great team of people. I didn’t feel pressured, was able to take my time, and the finance office was able to keep me within my budget. I’m glad I came here and recommend them to all new car buyers.