Window World

Don’t waste your time with these people. I was looking for windows last fall and gave them a call. I only needed three windows for the front of my living room, so it wasn’t a big order. I’d seen their corny commercial on the TV in the mornings so I gave them a call. I left a message and one of the women called me back a bit later. I told her what I was looking for and she set up an appointment to come out and take a look and give me an estimate on the price. I was leaving for about a week so we set the appointment for a couple of weeks down the road.
On the morning of the appointment I waited for about an hour past the appointment time and they still hadn’t shown or called. They never did call before the appointment to confirm or let me know they were on their way, so I called them. I got the same lady again (I think this is the owner and the one in the commercials). She said that they would be there in about an hour or so. I’m in the Northeast, they’re out in Irmo area. We hung up and about an hour later I got a call from them. This time it was a male. He told me that they couldn’t make the appointment. That was it… not that they would come out later, reschedule, or anything… just that «We can’t make the appointment». He never offered a new time or anything. So basically I take it that since my window job wasn’t going to be a large project or a bunch of windows they didn’t want to waste the time to come out.
I ended up calling another company and got excellent response and a salesman come out the next day. Gave me a quote with all different options and told me the estimated time for the job to finish. Their windows were listed under Energy Star and also was tax deductible.
If you’re thinking of using Window World, they may be cheap, but make sure you check out other reputable companies and look at the quality of what you get. Compare that it’s apples to apples. When I asked the company I went with about Window World he had a number of horror stories to tell me. I generally, as a salesman, don’t badmouth my competitors, He didn’t bad mouth them, per se, but showed me the difference between the two windows. He even had a sample of WW windows to prove his point.
Like I say, check it out. If I could give them ½ star I would.

There was so much confusion about what was included in the price because it kept changing and was not spelled out for us. When I pointed this out, they were extremely defensive and told me they were just going to tear up my contract instead of clarifying it with us and figuring out a price. When I complained to the St. Andrews office and told them that Annie, the woman who gave us our quote, was highly unprofessional, defensive, and rude, they completely disregarded me and actually told me that they don’t care about my business that she was a co-​owner and would tear up the contract. These people do NOT care about their customers.