Sleepy’s

STAY AWAY FROM THIS BUSINESS AND ANY OTHER SLEEPY’S STORE.
Disgusting human filth masquerading as salespeople will lie, bait and switch and write up fraudulent ticket orders.
These people should die horrible deaths for what they do and how they prey on consumers.
No amount of reason, physical proof or contracts will sway these filthy, unwashed assholes from doing the right thing. These abortions gone wrong make car salesman look like choir boys (minus the priest molestation). Next stop is small claims court.
Disingenuous business practices, deceiving consumer trust and delivering sub-​standard merchandise that was not representative of what we saw/​tried on the showroom.
I wish this was the old west…

NOTE: THIS REVIEW IS NOT OF THE SPECIFIC LOCATION; HOWEVER, IT IS OF SLEEPY’S AS A COMPANY. DO NOT BUY FROM THEM. BUYERS BEWARE.
My in store experience was fine; however, once they deliver the product, you will find that there are a lot of flaws! My new bedroom suite was not set up at my house when my mattress was delivered on 3/​9, so I asked the delivery guy to stand the mattress up next to the wall. I told him it can just sit there until my furniture arrive at the end of the month. Since I had paid so much money for a new mattress from a so-​called reputable company, I didn’t think that I needed to thorough inspect every inch of the mattress for flaws, so I sent the delivery guys home. Well, when my bedroom suite was set up last night, we placed the mattress on and found out there were three things that needed to be rectify: 1) There was a stain on the edge of the mattress — like someone had spilled something on it. 2) Since it was sitting on it’s side for 2 weeks, the springs were uneven and it made the bed a little lopsided. 3) We didn’t need the box spring but instead need to exchange it for a board.
So I called Customer Service and explained the situation, fully taking accountability for not thoroughly inspecting the product before sending the guys home (now it’s my words against them). However, I had also stated that since I mentioned that my bedroom set would not arrive until the end of the month, that the guys should have advised me not to stand the mattress up. I’m a consumer, not a mattress expert, so since they do this for a living, they should have explained to me what would happen if I did that. Again, I can’t fully blame them but it would had been nice to have a heads up. Anyways, I politely explained my situation and asked if there was anything they could possibly do to help me since I just spent over 2k for this bed that is not stained and lopsided and I haven’t even slept in it yet. The customer service rep said that Management would not approve any sort of exchange because of the stain and that it was my fault for not fully inspecting it. I was upset and asked to speak to a Manager — but they were all gone for the night so I called back the next day and spoke to a Supervisor. The Supervisor was rude and she didn’t even listen to what I was saying. I explained to her that I was able to wipe off the stain so issue #1 was taken care of. I also said that I wasn’t necessarily looking for an exchange of the mattress, I was merely looking for information on how to get my mattress spring to get back to normal, also looking to exchange my box spring for a board. The Supervisor rudely said I was not able to do any exchanges because it was my fault the bed was standing on it’s side for so long and that it was over 30 days (mind you they didn’t deliver my product until March 9^th — which according to my math is NOT more than 30 days). Again, I said that as a so call mattress professional, they should help me to resolve this issue of the spring being uneven, even if it is to simply tell me to jump on the bed a few times or to roll around on it while the mattress is flat… whatever the solution is, just tell me how to fix it and she wouldn’t have to worry about any sort of exchanges. Well, she said she had to call me back in an hour before she could tell me. so that call occurred at 9:20am… it is 9:30pm as I am writing this review and no one had called me back. So basically, they take my 2k and give me a stained mattress, then they do not want to work with me to resolve the issue — even when I am trying to do it peacefully.
MORAL OF THE STORY: Spend your hard earned money here if you want, but you better carefully inspect the product because they will deliver crappy stuff and when you think that a big company like Sleepy’s would send you a defective product, they just may do it and hold you accountable for it. Btw, that sales pitch about the 20 years warranty is crap. they will find every loophole to say it’s void. Their contract even states that you have 21 days to report delivery issues; however, when you report it, they will just say that it’s not their problem. Moreover, you may even get customer reps (who are Supervisors) that will say they will do something and will not do it. If this is the way Sleepy’s run their business with their customers, how do you suppose they keep their inventory? From what I experienced, inventory are not kept cleaned and truthfully, how am I certain that the mattress spring wasn’t already defective before they delivered it? I mean, I’ve seen a lot of people who keep their mattresses leaned to the side of the wall while moving, in storages, etc. but I’ve never seen the spring get so lopsided.

The salesman at the store was friendly and helpful in our decision on a mattress. We were in and out of the store in less than an hour and were confident in our selection. I have no complaints on the store itself.
We decided to pick up our mattress and boxspring at the local warehouse so that we could avoid the delivery fee and waiting for our purchase. We picked up our order that afternoon and brought it home. The mattress was in great condition; however, the boxspring was damaged, which was something we could not tell until the plastic covering was removed. This is where the experience turned bad. I had to spend the night sleeping on a mattress on the floor, which at nine months pregnant, was the furthest thing from comfortable.
I called customer service in the morning to arrange a trade at the warehouse. I was told that they only do exchanges through delivery and that the earliest I could receive an exchange was three days later! I reluctantly scheduled the delivery for the 6pm-​10pm slot as I could not afford to take off work to wait around. Great, more nights sleeping on a mattress on the floor.
So now comes the delivery of the new boxspring. I wait around all evening for my delivery. A little after 10pm, I get a phone call stating that the delivery team was running behind and would not be at my house until at least 10:50pm. As I had already waited around, putting off things that needed to get done, I opted to wait up for my delivery, rather than rescheduling. The team arrived around 11:15pm and exchanged the boxspring with no problem. The team themselves were extremely polite and helpful, and I fully believe that the delay in delivery was due to poor scheduling on behalf of SLEEPYS, not on the service of the team.
One extra note. Their «we care» slogan is a joke. I emailed
to receive acknowledgement of their customer service. I sent an email on Monday, was told that I would receive a response within two business days, and now it’s Friday, still no response. They don’t care about your satisfaction at all.

We had a great experience at this location. A salesman approached us and asked if he could help. He was professional and very knowledgeable about the different brands, coils, etc. This store is very clean, organized and the most comfortable of the mattress stores we shopped in. We decided to buy a mattress from here after talking to the salesman and having him recommend a few for us. It was nice that he didn’t jump right into the more expensive mattresses, but explained the differences to us and let us decide on our own. Pricing was up front and there were no surprises. We were in and out in about 30−45min. The mattress and boxspring arrived the next day. The delivery men were friendly, efficient and careful.
We had a great night sleep on our new mattress!

15% off for a Unilocal check in? Sure enough. These folks are really nice– brought mattresses out from the back because I wanted to try them. They price match too so write down what you like at another store and they will look up a comprobable mattress in their store and give you a deal.