Roto-Rooter Plumbing & Drain Services

Roto Rooter got the job done, so I have to give them more than one star in that regard. They also had the forethought to not only fix the clog in my sewer line, but to test for moisture under my carpet. I was disappointed in other ways, however. The technician came across as unfriendly with my sister when she forgot he was downstairs and used the kitchen sink. When I was informed that there was moisture under the carpet in two of the closets, I was quoted $ 1,000 for them to remove the carpet and padding, dry the area, and replace the carpet and padding. That’s a lot of money, so I decided to check it out myself. The technician was right, but the water damage was much less extensive than the way he made it sound. I removed the soaked carpet padding altogether (since they’re in closets, I’m not going to replace them), and left the carpet propped up next to box fans to dry overnight. It cost me $ 0 instead of $ 1,000, and I have complete peace of mind that there is no longer any moisture in or under my carpet. That part of the whole experience felt kind of shady. Other than those two red flags, the technicians were friendly and professional. I’ll probably try a different plumbing company next time, though.

Positives: 1) Technicians show up on time. 2) Technicians have fixed both of the drain issues I have had in the past 6 months. 3) Technician are polite and explain the issues well.
Negatives: 1) When you schedule via the web form, they don’t call you to confirm the booking. I consider this a major negative, because who knows if your booking request has been seen or if it disappeared into the ether. If I have to take time off of work to meet a plumber, I want to be sure he/​she is going to show up. 2) On most recent visit, technician showed up in shirt with about a dozen holes in it.
Neutral: It is expensive to have the work done (they quote ~$ 180 as the starting cost for snaking a drain), but having drains that work is pretty important and they seem to get things fixed right.

Invoice # 28 377, technician # 879. I’ve had to call Roto-​Rooter 3 times this year for different problems, and this time was the same as all of the others: excellent service, knowledgeable technicians, fair prices.
In this case I had a couple of drains clogged in my rental. Chris took care of both quickly and efficiently.
Highly recommended.