Restoration Systems Group

Can you give zero stars? Because that’s what I would give these guys, they prey on people who are desperate to get water out of their house, charge you for services they didn’t provide and leave your house and yard looking atrocious! They are horrible at communication, they said they were coming on Monday to get all the dehumidifiers and fans but never showed up. I called and no one called me back. I agree with previous reviews that say RUN don’t walk away from this business. If you are looking for this kind of company I know you are probably desperate and running on limited time but you will be so happy in the long run if you go with another company. Oh and my whole house wreaked of smoke when they left!

I wish I would have checked Unilocal before hiring Restoration Systems Group. On January 10, 2014, we had a flood in our master bedroom — which is in the basement (I wish I could give having a bedroom in the basement 1 star on Unilocal,but that’s a different story) — due to a neighbor’s burst pipe. We had to get somebody there quickly to clean up and remove the carpeting and drywall which had sat for a day in the water, and Restoration Systems Group was the only outfit we could find that could come in the next day, so we took the plunge. Big mistake.
The two guys who came to do the clean-​up were nice enough, but they did not seem to be as good as ServePro, who cleaned up after a previous flood we had (and who were unavailable for 5 days, so not an option here). Whereas ServePro removed the damaged material and cleaned up thoroughly, including with disinfectant, Restoration Systems Group’s efforts were much more half-​hearted, and the basement was very messy after they finished, and smelled very mildewy. Whatever — at least they got the ruined carpet and drywall torn out and taken away for disposal, so we could get the bedroom repaired and usable again. Or so I thought.
I had to leave for an out-​of-​town trip about halfway through the cleanup process on day 1, so my wife handled overseeing the end of the process and paying the invoice. When the two guys finished around mid-​afternoon, they gave my wife the bill for almost $ 3,500. That’s a lot, but in line with what ServePro charged, so fine. Included in that bill were a charge for $ 410 for «Disposal/​Cartage» (i.e., hauling the carpet, drywall, and other trash to the dump), and $ 550 for the rental of five «airmovers» (basically, big fans) for two days to dry out the basement so that new drywall and carpeting could be installed. The two guys on the scene only had two airmovers with them, and no truck to haul away the trash, but they assured my wife that somebody would come later that afternoon or the next morning at the latest with the three additional machines and a truck for the trash. So my wife paid up, and we thought we were well on the road to getting back on our feet.
Guess what? Nobody ever showed up with the three additional airmovers or the trash truck, that day or the next. Starting the morning after the flood, my wife and I called dozens of times over the next 16 days and spoke to Restoration Systems Group employees, each more useless than the last — although, in fairness, they were all perfectly polite, including Dan the supervisor (another poster complained specifically about him), who was all apologies and promises of getting it fixed, but no execution. Each time, we were told that additional machines would be delivered and the trash would be picked up soon, or in the next day, or something similar. Each time, nobody would show. By the fourth or fifth call, they finally admitted that no additional airmover machines would be coming, and said they would refund us that charge. Without enough airmovers, our basement had not dried out by the time the drywall contractor was scheduled to arrive, and we had to postpone the drywall repair by a week to let the basement dry out completely. During this time, my wife and I slept on the couch in the living room upstairs, with most of our clothes and furniture from the bedroom piled around us. It was basically a scene straight out of a Hoarders episode, and needless to say, not a fun way to live for several weeks.
The trash removal issue was even worse. When the cleanup crew removed the carpet and drywall, they just dumped it in our front yard. (We live in the bottom two levels of a townhouse in DC.) The result was a huge, unsightly pile of wet carpet and drywall. Not a pretty sight. When the pile was taken away for several days, my neighbors started complaining. My wife and I kept calling Restoration Systems Group, to no avail. Finally, after 16 days of this eyesore sitting in our front yard, somebody showed up with a pick-​up truck, loaded most — but not all, since some of the carpeting had frozen to the ground due to the cold weather during the two-​plus weeks it sat outside — of the garbage, and took it away. Finally, I figured the ordeal was over. But in a final insult, what showed up taped to my door yesterday? A citation and $ 75 fine from the DC Government for «Failure Maintain Abutting Public Space,» with several photos of the offending pile of carpet and drywall. Just wonderful.
During the calls to Restoration Systems Group, Dan assured me that we would be refunded for the missing airmovers and the delays in removing the trash. But when I tried to follow up – crickets. I sent a letter in February, and received no response. I finally filed complaints with the Better Business Bureau and DC OAG today, so maybe that will get something done. But if you are reading this and thinking about using Restoration Systems Group, just don’t do it. Avoid this company at all costs!

A plumber suggested we go with this service after a flood in the house… Men came out the next day and did an okay job at taking most of the damaged materials out, however dumped the sewage water directly on my lawn… Long story short, this company’s services were no longer needed and we ended up talking with Dan the «boss». This creature was an absolute tyrant, extremely condescending, and horribly rude to my family and I. Within a conversation with one of my family members, he persistently said key phrases like «YOU don’t understand» and «I’M TELLING YOU WHAT TO DO». The ENTIRE tone of his communication was completely threatening and aggressive. He continued to chastise us throughout the conversation. This is NOT how you do business, nor speak to people in general… I would have given ZERO out of 5 if it were an option.

This company is a rip off. My daughter called them to dry out some carpet from a small lead from the unit above hers. They end up tearing our a wall and ripping out a large section of carpet. What a coincidence that among other services they provide is carpet and wall installation. The $ 1700 (!) included several hundred dollars for removing debris which they did not do. Avoid this company at all costs!

This company claims to offer sewage remediation and clean up services. DO NOT USE… there is a reason they have an F rating on the better business bureau! Over 40 complaints, and I plan on adding another although based on their history they won’t respond to it.
They come in promising all kinds of things, but then do a ¼ A** job and then when you call them on it they quit responding. They actually caused even more damage including wrecking my window from throwing stuff out it without paying attention. Then due to their failure to due the job they promised, even more mold grew due to their failure to remove the wet insulation.
We had to hire a different company, and they came in and were disturbed as to how badly they handled the situation. Do yourself a favor run FAR away from these people.