Picture People

Dasha was the TRUTH! My family is not a «posed» picture type of family. We like candid live photos. Because of the cold weather and my oldest daughter was in town from the Navy, we decided to just do it and get posed shots. Dasha was our photographer and she made us feel super comfortable. She also was extremely detailed to make certain hair was right, faces were not mugged, shirts were properly layed and we could free and creative with our poses. Even though we are not fans of posed photos, we would go back here as long as they have workers like Dasha. Jessica was the manager on duty at the time and kudos to her as well. Jessica allowed us extra time because they were behind schedule. She also was flexible and allowed Dasha to own our session. Good place to come when pics are needed quickly.

We had an appointment, were told to arrive 10mins early… Were taken in for the shoot 30mins after the appointment. The photographer was nice and seemed knowledgable. We are sitting here now (the day following the shoot) waiting to view the pics. There seems to be 5 computers to view the pictures on, yet we haven’t been helped yet. We were also told that the store has run out of ink so we will not be able to pick up our printed pictures until after Thanksgiving… The staff seems unprofessional and inattentive. I realize this is Thanksgiving, but the inefficiency in this store is so insane. I would check out Sears next time…

Our first experience with columbia picture people was okay. it would have been better if we had an appointment because of the fact that it is the holiday season and they were pretty booked. Nonetheless, they still saw us. Our photographer, Kevin, was great with our son. The pictures came out nice. The process of choosing photos was also painless. They were pretty lenient when it comes to choosing packages, and not pushy. Which was a plus. Decent prices too! Overall — not bad.

I have no complaints. I had a scheduled appointment first thing in the morning (weekday). I was greeted by Ashley who was also the photographer. She was patient with my newborn and we had so many amazing photos. I highly recommend!

This place does not even deserve the one star. The place is grimy, employees looked stressed and overworked, not very professional at all. There was no greeting, no communication and excessively long wait times for everything! We were there for a couple shoot, they double booked the private room so we had to wait another 30mins on top of the 40 mins we already waited after showing up 15 mins early for our appointment. Finally once inside the photo area we had to wait another 15 mins for the photographer to get herself together to start our shoot. After 20mins we were done, 30 mins later we were able to view and pick out prints, somehow after all those pics we took, there was a grand total of 14 measly pics to choose from, only 5 actually worth using. Then they finally got around to packages and pricing ha this place is a joke for their quality service there are overpriced! Fourteen pics, 5 decent ones on a cd none enhanced or anything after the horrible service and less than stellar photography should never run $ 150. I learned my lesson, NEVER to return again. Good luck to all who choose to still go there after all the negative reviews. The place is a hot mess!

I just experienced terrible Customer service from a Manager at the Columbia Mall Picture People when I called to reschedule a time to pick up my Son’s pictures. Where has Customer Service gone in this country??? I was told that she shouldn’t reschedule my appointment because Customers getting their pictures taken took priority over Customers picking up pictures and that Customers picking up pictures have to wait until Customers getting their pictures taken are done. GTFOOH!!! How hard is it to just hire staff solely tend to Customers coming to pick up pictures and hire staff solely to take Customer’s pictures! When I suggested this the rude Female Manager stated that the Company had a right to run it however they chose and I then let her know that Customers had a right to go to Companies that better fit their needs! It’s not rocket science, it’s not even brain surgery! Hire dedicated staff for both groups of Customers! She reluctantly rescheduled my appointment but I won’t be back to this rude, ghetto, poorly ran Picture People or any other Picture People, for that matter, after I pick my Sons’ pictures up. I will go back to Bella Baby Photography or something similar. I hate, hate, hate poor Customer Service and nasty attitudes from employees and Managers so they’ve lost a loyal customer, in me, and all of my future referrals thanks to this female «manager» who clearly does not need to be in Management as she has no clue how to deal with Customers!

My husband and I had a scheduled appointment for maternity pictures. When we arrived, the location was in chaos. There were children running around everywhere and a long line to check in. The floor was FILTHY and looked as if it had not been vacuumed in months. Once we checked in, we were told that there would be a 35 – 40 minute delay. That delay turned out to be over an hour! Once we were called to take our pictures, we were told that there would be an additional 40 minute wait if we wanted the back room, which would have allowed me to show my belly. We elected to forgo the belly shot and take the more public room. The photographer was awful. She instructed us to do cheesy poses, which showed no imagination or forethought. She even asked us if we had any ideas about poses. Nothing like the poses that I had seen on the website. Once our session concluded– it took all of 15 minutes– we had to wait another 25 – 30 minutes for someone to review our pictures. After we chose a pose (we didn’t really like any of them), we had to wait another 20 minutes for our package to print. Apparently, the machine had broken and there was a backlog. Since I am pregnant, I had to use the restroom during the 2+ hours I was there. The restroom was DISGUSTING!!! Dirty does not begin to describe the condition. I WILL NEVER GO THERE AGAIN. Obviously, there is no respect for the customer and, as such, my money will be spent elsewhere.
Avoid this location. I would give 0 stars if I could.

Great experience today! If you have little ones, ask for Ashley to be your photographer, she is awesome! Thank you, Ross for being so helpful! I love my pics!

Another vote for terrible customer service. Staff sitting around while people wait. The place is disgusting. Carpet covered in litter, gum, looks like it’s never been vacuumed. I’ll never return here no matter what the deal.

I wouldn’t even give one star to this place actually! We were told to arrive 30
Minutes ahead of time. When we got there we were asked to wait. ended up waiting 30 minutes past our scheduled session. We were only given 20 minutes for the session while we were promised 1.5 hours! Extremely rushed and the end result was very poor. The quality of the images and when asked to retouch, they overcharged and did not change the image much. Staff was dismissive and did not address our concerns. I would definitely avoid this place in the future!

Terrible customer service. I went there for passport pictures and was told to wait for a few minutes. I waited for 30+ minutes, and was told that they totally forgot that I was here..

Despite our appointment, we still waited 2 hours to be seen. The person taking photos for us did not even attempt to make my daughter smile. She was rushing through the photos even though I specifically asked for a particular background. She actually put that background in our photos and completely CUT OUT the props?! I could have taken better photos of my family with my phone. No seriously. This «photographer» was so lazy and unprofessional.
I asked her if my daughter was smiling and she said «OH NO, DEFINITELY NOT» really? My daughter who is smiling in every one of my photos. Just two weeks prior, we went to Sears Portraits and they easily made her smile by just calling out to her! Everyone was commenting on how easy she was to smile. So DON’T tell me «Oh NO, Definitely not» OBVIOUSLY she isn’t because you aren’t trying For a place that claims to be all about photos, they don’t know anything about photography.
Terrible. Never go here. Unless you feel like spending exuberant amounts of $$$$ for less than quality photos and even worst customer service and professionalism.

Horrible service. The people at the front desk are incompetent and rude. I caught one of the girls biting her fingernails then handling the cameras and equipment. When I went in with my family, there was a photo booth that sat unoccupied for 20 minutes while THREE employees sat at the front desk and joked around. Completely dissatisfied with this photography establishment. Do yourself a favor and take your families and money elsewhere.

Was pleased with the pictures… Not pleased with having to wait! Under staffed, and they overbook! Waiting long periods of time is horrible when you have toddlers and babies! Will go again because we loved the pictures… But will make an appointment for the weekday. Hopefully it won’t be crowded or overbooked!

awful. don’t waste your money

I would have expected an appointment to ensure something approximating a timely session. No such luck. We arrived at 2:15 PM for a 2:30 PM appointment. They checked us in and said they’d be right with us — no indication whatsoever that they were backed up. We waited and waited. An hour goes by. I notice staff, both photographers and sales, finish their shifts and leave the store. At 4 PM, they call us back, an hour and a half after our scheduled start. We take our photos and go get snacks while we wait to buy our sheets. We return to be told that we’re «next» but we see people viewing their photos who arrived after us. We finally pick our photos and pay at 5:25 PM. The manager, upon hearing of our ordeal, gave us an additional free sheet of photos, which I appreciate, but it’s hardly compensation for the 3+ hours we spent there. I’ll take my business elsewhere next time.

Save your time, money and sanity and go somewhere else! This place is very poorly run and the photos were awful. I arrived 20 minutes before our appt time as requested by the company, and waited over 45 minutes with 3 small children (5, 3 and newborn). There was ONE photographer working and 7 families WITH APPTS waiting. Please tell me how 1 person could possibly properly handle all those families? This screams of money grubbing by a greedy company– not one who cares about its customers.
Anyway, we patiently waited our turn, only to have a lousy photo session by an ametatuer (at best) photographer who missed every cute smile/​shot. I then waited 25 more min to view my photos and was left with 20 crappy shots to choose from :(What a waste of a morning!!! We’ve been to Kiddie Kandids a bunch of times and I struggle to choose my favorite shots as there are so many I love. This time I struggled to find 3 I liked as they were all bad (off-​center, bad angles, missed smiles, etc). Totally bummed and will not return!