Pep Boys

Halfway through our drive to Hilton Head, our truck started to overheat. Thinking we just needed coolant, I googled car parts stores and the closest one was this Pep Boys.
And it was a good thing we came here because as it turned out, we had a bigger problem than just coolant and we needed to have the truck serviced.
They apparently had a 2 – 3 hour wait time to even get someone to look at it. After we explained that we were on the way to the beach, they said they would see what they could do. Luckily they got us in right away, which was especially nice since we were travelling with our 2 dogs!
As it turned out, we also needed a hose & temperature gauge. The mechanic seemed very knowledgeable and we were pleased with the work he did on the truck. All the other employees were super nice & helpful as well.
The cost of the repairs was super — reasonable. Way to go guys!

Worst customer service ever! I am not sure if the store is just continuously understaffed, or if they just really don’t care about the customer. I have been to the store numerous times and walked out without ever speaking to someone who works there due to the lack of employees. This is unfortunates as I will continue to drive by Pep Boys to get to AutoZone where they actually Staff their store properly and consider customer service a priority.

Worst service I’ve ever had. They had my car an entire day (was a loud squeal coming from front) and never once called me with an update. Had to call them at end of day for them to say they heard no noise. Next day I hear squeal again and call. Service guy says there was no record of my car being there the day before. Hmmm. He says it might be brakes and that they would get to it that day. I wait around for a few hours and again no call from them with update. I call them and was told the tech couldn’t get to it and I had to leave it overnight. Again, no phone call to tell me this; I had to call them. Why couldn’t they call and tell me this so I didn’t have to wait around? When I finally pick up my keys the service guy argues with me about what he said before and physically begins to confront me in the store entrance. Wow. Unprofessional, unorganized, lazy, and oddly arrogant for not really being capable of much.

I was heading to Myrtle Beach for vacation and the car would not start. I used jumper cables to get it going and took it to Pep Boys. I had never been there before. The analyzed both the starter since it made a clicking noise and the battery and replaced the battery all in under and hour and has us on our way down the road. The desk attendant was friendly and courteous throughout. I will be back again because of the service.

I don’t know much about the service area of this location but I can honestly say inside of this location has the WORST customer service ever. I’ve gone in there more than once just for simple purchases and have felt totally invisible every time. What made me do this review is what happened today. I walk in (still ignored but I was on the phone also so I could kind of understand) just to find a simple item for my car and I do find what I was looking for after walking back and forth a couple of times between isles. A guy who worked there even walked pass me… no «Ma’am do you need help» no nothing. Well after I find what I need, I walk to the register and the gentleman there was already helping someone… once again, no acknowledgement even after I said Hello to him. He was too busy helping the guy in front of him that wasn’t even buying anything to even tell me he’d be right with me, I guess. So I’m standing there very confused because I didn’t know if he was actually ringing up items or just up there to help the guy at the desk or both. So I attempt to ask him a question while he rings up my purchases… yeah but halfway through ringing me up, he stops and continues helping the guy instead of just explaining to me that he’d be right with me or asking the guy to give him a second while he helped me. Never seen anything like this in my entire life. Anyways, after the guy leaves, he rings me up and I ask him my question. He pretty much didn’t know what answer to give me except for to keep my receipt and bring the item back if it doesn’t work… kinda felt like I was being brushed off. I will not be going to this location again for ANYTHING except for if I do decide to return everything I bought from there. Maybe if I were a dude, I would have been treated like a customer. I’ll just stick to the Auto Zone down the street from there, they are always very helpful whenever I go in there.