Jos A Bank

Horrible experience will never go back to this store. Went in to get my son a tuxedo for prom. Had gone yesterday to do this but was told to come back today when someone else was available. So today’s second visit store was mildly crowded — I was immediately told to wait and be patient and Don walked away. We finally got a drop of help — but Don repeatedly helped many people at once, including people just walking in while we stood and waited. Over and over. And over some more. No time to ask any questions or get help. My son was given a pair of pleated pants and walked away. Given a jacket, walked away again. Finally got super frustrated and annoyed and asked salesperson what the problem was. He told me how busy he was and I have to be patient (again). I said I have been patient but this is inappropriate and ridiculous. I ended up letting him know I would be leaving a review on Unilocal and never coming back to any jos a bank store. He gave me the manager’s card — as if I could care less at that point complaining to his manager. More waste of time. Go to Men’s Wearhouse or Macy’s — who now rents tuxedo’s also. Super friendly and nice customer service there.

Worse experience. We went the day before and the store was slightly crowded. We went over to the area which looks like it is for the rental tuxs and etc… however no one in the store spoke to us. We stood around for about 5 minutes or more before we had to finally approach someone. Which basically the one guy said well, since you are renting a tux we only have one person to handle that so I can’t help you. Couldn’t even explain the process to us. We had to ask someone else if we could do an appointment and filled out some basic paperwork. Where who knows where that went to.
We came back today for our appointment and once again we had to wait. However, the young man who runs the Tux rental portion is actually very nice. The other gentleman who work for Jos A Bank who could use to some serious work in customer service. At one point, I assume this other guy is a manager or something (maybe) walks over to us interrupts us and tells the young man well I need to use your system. Doesn’t say excuse me to us or even acknowledge that he was currently helping us, because he and his customer were more important. Which meant we had to wait while he interrupted our service for his needs.
Also after reading the many other negative reviews that makes me think twice of having my fiancé utilize their service, if they can’t even provide proper customer service. While we were there, many other customers were upset and many left angry and or upset! I can only imagine that this is a regular occurrence at this Jos A Banks location.

I don’t know much about fashion and suits but needed one for a wedding. Anthony B. really helped me out. He spent almost an hour picking out a suit and all the accompaniments. He really took his time showing me the alternatives. And made sure I got a good deal on all the items. Great service. If you want someone patient, ask for Anthony.

What a horrible experience. I went to this store today ready to buy two suits. I browsed the suit selection for a good 10 minutes, looking around for a customer service representative every so often, but no one made an effort to speak to me. I ended up leaving when I realized nothing was about to change. When I called the store afterwards to let them know they had lost a good deal of money on me, the store representative, Michelle, hung up on me! Shame on Jos A Bank. I was a loyal customer for 11 years, but no more.

Went there today to buy a couple of suits and the salesman was great. Taylor was great. We picjed out the suits and headed over to checkout then it all went down hill. I was getting $ 1,500 worth of free stuff and we had it all figured out then this manager or maybe and owner in yoga pants and workout clothes comes over and changes the pricing on stuff. It took 45 minutes to pay for my order. I almost walked out. I should have.

For anyone reading this, have you ever walked into a department store looking for assistance only to walk out after being yelled at, demanded to leave the store, and have a purchased item literally waved in your face by a store manager because she wants you to leave? Yeah, me neither. Until it happened to me at this Jos A bank in Columbia just a few days ago. I came to exchange a belt that I’ve been having trouble finding a match for with my off colored dress shoes. That exchange took place at a branch from a different location than today’s visit. After shopping around I found the right belt from the local mall instead. So I’m set, I decide to just take the wrong belt in for a return, simple. When I got there the manager, Gwen, gave a cold vibe even before saying a word. Just looked at me without a hello, how are you, hi, whats up? Nothing, she just took my receipt and proceeded with her computer. After concluding that this was an «exchange receipt» rather than an original receipt she refused to give me a refund. Calmly, I question her reasoning. I proceed to dispute her refusal since we can clearly see the original purchase on her computer, the original item clearly printed on my exchange receipt along with the exchanged item, i have the card with me used to purchase, with the item clearly in new condition since it was never worn. Still she refused and said I needed to provide my bank statement for proof of purchase? Gwen, oh Gwen… What a a temper you have. The rude attitude from this woman and the ridiculously poor customer service skills she displayed on that day were enough for me to write a public lashing and warn anyone considering being a customer here to think twice, very hard. She has angered me to no end as I have never in my life had an employee yell and demand me to leave a store immediately. I will be contacting her district manager in the hopes that my experience will prevent a similar incident from occurring here. But I can’t say that I’m optimistic based on the experience I have had with this business.

I have never felt more helpless and frustrated in a customer service situation then when I went to this store to order my son’s bow tie for a wedding. This issue spanned across many Jos A Bank locations. The issue was that Jos A Bank told the bride that the groomsmen could go to any location to place their order using the wedding account. When I arrived at our local Jos A Bank, they acted like this was compelely unheard of. I left and confirmed with the bride that this process was right and came back. All of the sudden they were able to help me. It was a nightmare from there. They told me the bowtie would cost $ 140 to rent. I refused to pay. They said it was an error by the person who created the wedding account, but there was nothing they could do. I had to pay $ 140 for the bow tie even thought it should be $ 30. They kept calling me «young lady» and patronizing me, offered me no solutions. Finally, they allowed me to make a $ 30 deposit on the bow tie until the ordering store cleared up their error. When we attempted to pick up the bow tie at the store near the wedding location, they told me I had a $ 110 balance for the bow tie. They also agreed it should only be $ 30, but that the ordering store messed it up and there was nothing they could do. I told them there was no way I was paying $ 140 for a BOW TIE for two days. They finally let it go. THEN, when we returned the bow tie, the store again tried collect $ 110 for it even though they knew a bow tie is only $ 30… SUCH A NIGHTMARE! To top it off, they also ordered the groom’s tie in the wrong color. Every person we encountered was so unhelpful and unaware of store process. Fast forward months later, my husband is a groomsman in a wedding and needs to order a suit from Jos A Bank. Every member of the bridal party who has gone to the store has gotten the run around. Another nightmare. DO NOT INVOLVE JOS A BANK IN YOUR WEDDING!

My husband and I went shopping here today and, after reading the horrible reviews posted, you wouldn’t know it’s the same store.
Wallace, who helped us, went overboard to be supportive. He is a model employee and we look forward to dealing with him again when we return which we shall.
Another employee approached us shortly after we walked in and inquired if she could help us, too.
We bought some sweaters and jackets and are very happy with our visit and purchases.
I rarely write reviews, especially positive ones, but this store deserves one.

Incredibly disappointed. My brother chose Jos A Bank for his wedding tuxedos for the whole wedding party — and every single person had mis-​measured sizing issues. One had a shirt that wasn’t even close to the right size — and when they had to overnight the correct one that arrived on the wedding day — it was completely the wrong color. Seemed completely disorganized and not up to the task of getting all nine of our tuxedoes correct. Plan on using someone else if you are thinking about renting tuxes from them.

I was in the area and thought I’d check out the color and fabric of some items I saw online. Customer service and product knowledge needs to be improved at the Columbia Crossing store.

Terrible experience renting a tuxedo. When I returned it, and started to complain, the sales rep handed me a card with a general customer service e-​mail on it. I’m not even sure this place has anyone accountable. Here were the problems:
1) The tuxedo didn’t arrive in the store for pickup until Friday afternoon, 3/​22, the day before my event. They had promised it no later than Wednesday, in case it needed to be adjusted. Arriving Friday allowed for little margin for error. Further, I had to call several times to get an update on status.
2) When I arrived in the store to try it on and pick it up, the fit was not good — the jacket was too small, and would not even button. Someone on the floor actually asked me who measured me, and told me that there was no tailor available. It seemed like the
best option for me was to make due, given the short notice and my limited availability on Saturday.
3) The shirt was actually ripped, which I didn’t notice until I was dressing on Saturday before the event. The tear was located in such a way that the stud would not stay on the shirt, and I came close to losing it on several occasions during the event. Also, several times the shirt itself became unbuttoned, creating embarrassment.
4) Finally, after being told numerous times, both the day I was fitted and the day I picked it up, that it was due back to the store on Monday (not Sunday, which was the day after the event), my account showed a late charge. The sales rep did ultimately waive that charge, but it sure seemed to indicate that renting tuxes is not their specialty.
I e-​mailed the customer service address, and I am still waiting for a response.
I’ll never again go to Jos. A. Bank, I guarantee.

This store doesn’t even rate a 1 star, but the site requires it for the review. I’m usually a Mens Warehouse kind of guy, but my company has a corporate disc out with Jos A Bank that I thought I would try to replace some of my suits with. This particular location had to be one of THE MOST unprofessional stores I have ever been in. From the time I walked in the door, 3 different salesman, acknowledged me with their nods, and continued about what they were doing. I finally decided to just stand on the end of one of the racks till it was so painfully obvious that I might need something that one of the guys gave a huge stressful sigh that I was interrupting whatever it was he was doing. From there it just went downhill. He kept telling me that I needed to get measured and I continued to wait while he did many other tasks. After he finally decided it was worth asking what I was looking for (I was looking for the clearance racks for a quick sport coat and slacks), he decided that he wanted to show me the full price suits. Once I was able to get him to focus on what I wanted, and not what he wanted, he proceeded to tell me that they could have the tailoring done in about 30 mins while I waited… so I tried on the suit, had the tailor come out and fit it up… then after about 15 mins of waiting, he proceeds to come out and tell me that it will be 3 days because the tailor is just too backed up. Mind you, I’m already an hour and half into this excursion. The salesman actually stood up for me at this point and got who I assume to be his manager to go to the tailor and see what the hold up was. He comes out and tells me that there is no way to make the tailor do what I needed without all the customers ahead of me «getting screwed over in the process». After that, he tells another salesman to ring me up and provide me the name of a tailor across town that «might» be able to help me. uuummmm, NO!!! So I asked if they could find that suit in the inventory of another store location, and he says, «I’m sure you could, but you’ll get the same answer from them.» It’s not the answer I was worried about. It was the level of customer service. Finally, after about 2 hours of non-​sense haggling, I walked out and told them I was going back to Mens Warehouse. If you continue to read my profile reviews, you’ll see I went to another location where the difference was like night and day. Bottom line, I’ll be sending a similar note to their Corporate office regarding the absolute unprofessionalism of this store!!! Worst customer service ever!

I swear my husband or I waste at least an hour an a half every time we set foot in this place. Big mistake to use them for my wedding tuxedo rentals, and to buy 2 suits from them. I guess the suits we bought in the end were nice and a good price, but not worth the wasted time. I will never go back here for another «good deal» because of the amount of time wasted and the frustration as well.
Their biggest problem is their lack of organization/​communication amongst each other. Anytime I called or went into the store to ask about my wedding party or the suits, they had no idea what I was talking about and it took at least 5 minutes just for them to find us in the system. We didn’t have a complicated order or anything. jeeze.
The staff is nice enough, they just don’t seem to know what is going on… ever.
Also, when one groomsman picked up their suit for the wedding, it was missing the shirt. Another one tried on the pants and they looked like capris on him.

WORST CUSTOMER SERVICE IN THE WORLD. I need to get this off my chest — I HATE this Jos A Bank. I’ve been there several times (why?why?) and each time, I have a tremendously terrible experience. This time truly outshined all other visits. We first arrived and got in line at the register to get fitted for a suit for a wedding in August. We stood in line for 15 minutes before we were called to the register. Once we got there, we watched the salesperson answer the phone EVERY time it rang, and then listened while he spent time answering each person’s questions. NUMBER ONE RULE OF SALESMANSHIP IS TO ATTEND TO THE PEOPLE WHO ARE IN YOUR FREAKING STORE. Finally, he put down the god damn phone and asked how he could help us. We told him that my husband needed to get fitted for a suit for a wedding. The salesman asked us to hold on and then proceeded to walk around the store for 10 minutes, helping other customers. He came back and asked us again what we wanted. We repeated ourselves, and he directed us to a computer where he told us he would search for the wedding.
Here’s the kicker. He couldn’t find the wedding in the system. We repeated the name of the bride and groom several times. He even stated that he remembered them coming in and picking out the suits, but for whatever reason he just could not find their order. Then he asked another salesperson, who is apparently an «expert» with the system, help us find the order. Our new salesperson then took 2 freaking phone calls. Finally he came over. And surprise, surprise, this expert couldn’t find the order either! Another 20 minutes of sitting and waiting while all other customers are prioritized over us, and finally they decide to just take my husband’s measurements and then figure out which suit they need to order later. Million bucks says that never happens.