Jackie’s Tailoring & Alterations

This place is amazing! They stayed open late because my zipper broke on a bridesmaid dress I was trying on at home the day before the wedding. They fixed the dress right there for me and it was very reasonable. They do amazing work!

Took a semi formal dress for a homecoming dance to the Irmo location to be taken in because it was too big. They called the day I was supposed to pick it up saying they needed 2 more days due to all the beading. I was fine with that. When I went to pick it up, they had not done all the alterations. They needed a few more hours to finish it; again I was okay with that and understand things happen. Came back a few hours and they had altered the wrong side so I had to wait. This was okay not a biggy but I was starting to worry.
When we got the dress home and my daughter tried it on, it was too SMALL. The event is the next day. So disappointed in their service and will never be back. There is a 1.5″ gap from the top of the zipper to the eye hook. If she hooks the eye hook it’s too tight and she can’t breathe.
I feel I wasted $ 68.

I took my wedding dress to Jackie’s to be taken in & hemmed. I had 2 fittings & was completely happy with the outcome! I then decided to change the shoes that I was planning wear so I needed the dress to be slightly shorter. I called Jackie’s made an appointment & went back. Now I’m super in love with my dress! They did a great job! Will be going here from now on!

I used Jackie’s Alterations in Irmo for several years, mostly to get my children’s pants hemmed and Scout patches sewn for both my sons and husband and me as Scout leaders. Although there was sometimes a language barrier, I considered the service acceptable and their location is convenient to our home. THEN, I took my son’s Boy Scout uniform shirt in to have patches sewn on (which they had done before). I was EXTREMELY SPECIFIC about where each patch needed to be placed (with WRITTEN INSTRUCTIONS) and even provided DETAILED DRAWINGS to illustrate the placement of each patch just in case there were any language issues. When I went to pick up the shirt, I WAS HORRIFIED! They had completely screwed up the shirt, sewing nearly every one of the 8 total patches in the wrong place! Also, one of the larger patches had obviously been ripped out and re-​sewn, as the patch (which I had purchased brand new) was visibly very damaged.
When I complained to who I believed to be the owner (or at least the manager), she called the employee who had done the order out front and spoke to him in another language in front of me. They claimed that the employee could not speak any English. I was shocked when this woman DEFENDED this employee 100% and blamed the screwed up shirt on me! She even said to me that the employee claimed that the large patch he damaged was in that condition when I brought it in! I told her that the shirt as well as every patch were brand new, she chose to believe the employee. I have NEVER seen a business owner or manager react to a customer’s complaint in this manner! The fact that she was willing to lose a very loyal customer by essentially calling her (me) a liar to my face and in front of an employee was all I needed to know! I WILL NEVER DO BUSINESS HERE AGAIN!!!
I don’t know anything about any of the other Jackie’s locations, if they still exist, but I ABSOLUTELY DO NOT RECOMMEND DOING BUSINESS WITH JACKIE’S ON SAINT ANDREWS ROAD!!!