FedEx Office Print & Ship Center

«Print» is a joke. I went there with a FedEx QR code, which is used to print a label to ship a package.
How it’s supposed to work: go to FedEx with the QR code and the item, they print the label and ship it.
How it actually (didn’t) work: spend 2 hours with 2 employees who can’t figure out how to print, fighting with their Wi-​Fi, them requiring me to pay time on their computer, then them shrugging and saying they can’t do it.
The first person I talked to was a new hire and surprisingly more helpful than the second employee, a woman named Comfort who I believe was a manager or supervisor. When the new hire couldn’t get the label to print, he called over Comfort. The music was loud and she was very soft spoken. That, coupled with her accent and my bad hearing, I had trouble understanding her. After spending 2 hours with her, I have to severely doubt her competence. In the end, there was nothing comforting about my experience working with Comfort.
She tried my QR code. She kept repeating «It isn’t working» without giving anyone any details to work with. (At least the new-​hire told me that the code was scanning correctly, but the printer wasn’t working.) It felt like she was trying to brush me off.
She told me that she wanted me to forward the email I got with the QR shipping label to her. After standing in a corner, struggling on my tablet with their God awful Wi-​Fi for 30 minutes, she told me I should use one of their computers to forward the email to them, and indicated to one side of the store. They were rental computers. I asked if someone could unlock one for me, and she agreed. I stood by the computers, waiting for someone to come over and give me access. No one came, they just continued on with whatever else they were doing. It was clear that no one was going to give me access. I finally went ahead and paid to use the computer so I could forward the email. I just wanted to get out of there. The cost was only a few dollars, but it added injury to insult. Comfort insisted several times that if the email was forwarded to FedEx, then I would receive an notification from FedEx, and she was unwilling to check their email inbox until I received that notification. I eventually convinced her that I sent the email multiple times, and that it was clearly labeled ‘sent’ in my account. She finally checked her email. That’s when she printed the QR code, ignoring the internet link in the email. I told her there was a link in the email to generate a shipping label, and she said there wasn’t a link. I then proceeded to read it off to her from the paper she was holding. She went to a computer, tried the link, claimed in required someone to log-​in, and couldn’t get it to work. That’s when I left.
If their system actually worked, I wouldn’t have had to use their Wi-​Fi to forward the email. If the Wi-​Fi wasn’t uselessly slow, I wouldn’t have needed to use their computers. If and employee actually unlocked the computer for me, I wouldn’t have had to pay for computer time. There were multiple levels of failure here. I will be using a different FedEx from now on.