Environmental Systems Associates

Tim Is a great tech, always on time, very friendly, does a great job. Goes out of his way to give the homeowner valuable tips. He knows his stuff!

Tim F. of ESA accurately diagnosed the problem with my AC and came up with an effective solution. He arrived when promised and was happy to answer all my questions. He was knowlegeable and provided great service!

Excellent service! AC was broken, called at 8:30am on a Sunday, call was returned by 11:00am and I was told a technician would be here between 2:00 and 5:00pm. Travis arrived at 2:10 and quickly solved the issue (AC out). He was extremely knowledgeable, courteous and professional, even answering my inquisitive neighbor’s questions. :) He went above and beyond just getting it working and cleaned out the unit to keep it operating. Finally, he didn’t leave until he had checked to make sure everything was working properly. All for a reasonable price.

Tim was great. Arrived in the assigned time window. Very helpful. Provide great tips for maintenance by owner. I will ask for him by name going forward. ESA is a great company with iron clad service.

We have been customers of ESA for 20 years and are always impressed with their installation and service. Tim F, our recent technician, is always prompt, professional and skilled in keeping our furnace and air conditioning system working and trouble free. He treats our HVAC systems as though they were his own.

Had heat pump serviced in fall under maintenance contract. When spring arrived and temperatures rose we found the AC was not working. Called ESA, we were due for spring maintenance and indicated they would send someone for that and a diagnosis of the cooling issue. Technician arrived and found that the unit was low on coolant, presumably due to a leak. Recommendation was to inject a dye to find source of leak and add coolant (r22 so very expensive these days) and wait — when system lost cooling power they would come out, fine the leak via the dye and fix the leak. We asked if there was any way to identify the source of the leak before filling it with coolant and how much coolant it would take to fill. The answer was that there was no other way, and it would take an unknown amount — there as no way to measure ahead of time.
After much discussion and apprehension on our part the technician indicated that he would «tighten up all the connections» and that this may fix the leak, and that he guessed it would need 3−4lbs of coolant, that we could forgo the dye, and see what happens.
Faced with a known leak, an unknown amount of coolant needed and two costly bandaids «tighten and fill» or «dye and fill» we opted to not have the service done. The technician indicated that he would still «tighten up all the connections» and when we were ready to have them just fill or dye and fill the system we could call back in.
We opted to get a second opinion, the technician from the alternate company used a meter to identify the source of the leak within a few minutes — coincidentally the source of the leak was at the connector between the liquid line and the compressor. The technician indicated the it appeared that the nut had been wrenched on and ovaled out. We have no idea when or how the compression of the line occurred (though we were told connections were tightened by ESA) — regardless the technician said it was painfully obvious where the leak was. They were also able to quickly estimate the amount of coolant needed
In summary, the technician ESA sent did not seem well armed for proper diagnosis of a leak nor was he armed with the ability to tell us the cost to recharge the system, only the rate for the coolant. The «tightening» completed by the tech and the ultimate source of the leak still don’t sit well with us either. The diagnosis and suggested course of action both felt incomplete and after getting second opinion where both concerns were aleviated completely we were positive we made the right choice not having ESA continue servicing our house.

ESA has been servicing our HVAC for years, always doing a good job. Ivan was very thorough and professional on his service visit today. He explained to me exactly what he had done during his visit. He was also able to get the ball rolling on getting an estimate to replace a 23 year old heat pump. I highly recommend this company.

Steve P of ESA diagnosed problem with gas furnace. Explained what was wrong and also provided information on other related areas. knowledgeable and pleasant to deal with.
PS
Another technician from another company a called on 5 years ago was not very helpful and did not want to be bothered with my questions. That is why I called ESA (recommended by a friend) and happy with the result.

ESA has always been great to work with. Their knowledgable and efficient staff always show up as promised without delay. We had them out here to work on an older unit for AC, then later on for a replacement furnace. The techs were fast and we’re happy to answer questions when asked and even offered information about things to look out for to keep our home efficient and safe.
Most recently we called ESA because of a faint gas smell in the Florida room. SteveP. a tech from ESA arrived in the time promised, and investigated the situation. He put us at ease, not finding any problems, explained the numerous fail safes on the furnace, and re-​checked and tightened all the connections for us. And best of all, since the new install was still under warranty, it didn’t cost us any extra money.
He was great to work with, sharp and professional, and I look forward to working the ESA techs as the need arises. They are top shelf and I have complete trust in their work!
Thanks for the great Heat and AC, ESA!

I called at 4:30pm on a Tuesday to schedule a service. They set me up for the very next morning between 9 – 11. Steve showed up promptly at 9am, introduced himself and got straight to work repairing the thermostat line that my dog has chewed through. He not only repaired it but went above and beyond by securing it in a way that my dog can’t get to it again. The rate was reasonable. I will definitely call ESA for future heating/​air needs.

ESA has been our go-​to HVAC service company for over four years. The first time I called them for service they were able to respond the same day (within a couple of hours!!) and did such a good job I decided to «adopt» them. Our 21 year-​old heat pump recently had a failure that was costly enough to have me decide to replace the system. We were given a quote for not just one, but three different systems. I was wanting the best, so we had the top-​of-​the-​line Carrier system installed. The install procedure was great, taking 30 minutes less than expected. I was given a «tour» of the new components and an orientation on the workings of the touch-​screen thermostat.
Bottom line: If you need a service call for your HVAC, call ESA. Period.

Steve, showed up on time on the very same day I called in the problem. He was PROMPT, PROFESSIONAL and PLEASANT. He fixed it quickly, allowed me to see what he had done and showed me that I was still under warranty and, crucially, when my warranty would expire.

Super friendly, on time, and best of all my dogs liked them! Accomplished everything with no wasted time and answered all my questions.

I purchased my heat pump and air conditioner from ESA 10 years ago and Tim F. has consistently been my semi-​annual check-​up guy for years. He is friendly, professional and knowledgeable about the system. I do believe that they sold me a quality product and with their semi-​annual maintenance agreement I will be able to keep this system running smoothly for another 10 years! They are a great company and Tim F. is a great guy.

ESA is the most responsive and professional company I have used. We had no heat in the middle of winter and were quickly responded to and the owner came to our home to educate us about new Carrier products. We love our new system!

I called at 9 am as a first time customer, to request a repair for my attic blower that had stopped heating my second floor. Was given a service window of 12 noon to 2 pm, and Tarrence showed up in that window. He quickly found the problem and made the repair. He was courteous, professional, very knowledgeable and answered all my questions. I have a better understanding of how my system works, having spoken with him. Next time I need service or maintenance, I will ask for Tarrence.

Such a great service! Dan was my technician and he was here right at 8 when they told me between 8 and 9. He was very knowledgable and very friendly. It’s nice to get great customer service now a days when it seems so sparse at times. Great company I would totally recommend them.

Steve was terrific today. Prompt, courteous, accurate, and helpful. Couldn’t ask for more!

Bob showed up 30 minutes after my call to ESA on December 23^rd. There was severe condensation in the attic and after about an hour Bob had repaired the problem. This is the second time ESA has helped solve some tough issues for us. Highly recommend!

Since I bought my condo 3 years ago as my first home owning experience, I wanted to make sure my heating and air conditioning were operating fine consistently. However, I didn’t know anything about maintaining them or what to look for if something was wrong. Environmental Systems Associates were great! Their twice yearly checks help give me a peace of mind that my home is being well cared for. And I don’t have any worries about if something will happen, because with the service contract I know I can rely on them easily!
My service specialist Steve has been great. He is always on time, friendly, and professional. He quickly takes care of my maintenance checks and I feel reassured when he leaves.
Whenever I need to schedule an appointment, the secretary at their office is kind and efficient. I have always had a pleasant experience on the phone with them.
I would greatly recommend this!