Enterprise Rent-A-Car

This enterprise rent a car was good, my car was newer and clean. And the customer service was so Nice they really take time to help you, I’ve been at rental car places before where they are rude and act like its not their job to help you. But not the case here it was a pleasure I would definitely rent here again.

Be careful when you rent from this particular Enterprise location. I am a loyal enterprise customer with many rentals with enterprise over many years. This is the first time I rented from this location. When I returned the minivan I rented they claimed their were light scratches on the roof. When they showed the scratches to me they were so light that they actually disappeared when I lightly rubbed them with my fingertips. I also explained that the roof had not been inspected at the initial walk around by their employee and that they could have been present when I rented the van. I’ve seen similar complaints about Enterprise where they file bogus claims like this just to rip off customers and insurance companies. I’ve learned my lesson to not return to this location and to be very careful during the initial walk around to document any damages.

Avoid the mistake I made. I was told by Enterprise that the car dealership would pay for my car rental if the repair was covered under warranty. The repair was covered under warranty. Then Enterprise calls me to say the dealership wouldn’t cover the rental and that I would be charged. Why? They don’t know. Do they care that they lied to me when I rented the car? They do not. That’s one-​star service.

I had really good fast service when I went in to get my car. I had a pleasant experience with every staff in there they are very professional at this location loved my car no issues there. Return was fast and simple. This is where I will always get my rentals from.

The best car rental agency, hands down. Reserve early with this company. If you want an upgrade, negotiate at the counter, not online.
This is my go-​to car rental business.

Very nice place but very unpredictable customer service. The representative tries to avoid customers and takes her time even after I told her I’m on a time limit. She decided to take on more vehicles who came in after me. I gave this place 3 stars because of the manager who came out of his office and immediately took action on the line.

I have rented from this location several times, and have always experienced great customer service. The process is always pretty quick and easy, and thus far (in my experience) cars have been clean and available. I will continue to use enterprise for my rentals, and this location gets two thumbs up from me!

Love Enterprise. I only use them when I need to rent for work or personal. Great service and friendly employees. They recently moved locations and my only complaint is the parking in the new location is terrible. I know people don’t usually drive and park to get a rental but I needed to come back after I drop off my rental and there wasn’t anywhere to park.

I’ve rented a few times from this location. Have never had any issues, service has always been great, cars have been fairly new, 7k, 8k, 11K and 17K. Will continue to use Enterprise just based on the the experience I had here.

I rented cars here several times but not in the past 2 years. This location is in an corporate park type area. The had the most random small selection of cars so you should call before you come. They are not in control of when people return cars so sometimes there are several and possibly none.
Like all rental places take pictures of the car and check it before you leave. When returning walk with them to check it together and don’t leave before they agree no damage. They don’t have enough parking so the cars are randomly parked where they can fit.
But the people were nice. They get a lot of business from the local body shops for replacement cars and local residents.

I rated them so low because when i went to get a rental car it was 30 minutes before they closed. The car i was given smelled like smoke, the wash they gave it looked half-​assed and there were still ashes and crumbs on the dash and center console. To take things further the girl who «helped» me was in such a rush to get out of there she showed me nothing about the car. I have rented from here in the past and had no issue but it seems that they could stand to improve on their customer service skills.

Staff and management are super friendly. They really took care of me and I loved the car they let me rent out. I would highly recommend this Enterprise. I’ve been to other locations, but can’t beat their customer service.

Worst experience of my life. Crooks. Don’t rent from them. They stole 1000.00 from my checking account for a tiny scratch when my deductible is 250. Then they said they plan to take more for loss of use of the vehicle. THERE WAS NO DAMAGE WHEN I RETURNED THE CAR.

I hope that the employees at this location is on track for Management because they each deserve it. My trip got off to a good start after my positive interaction with this group. They are professional, warm and take exceptional customer service very seriously. So I would like to send a great big THANK YOU to: Joi Mims, Zach Croft, Liz, the intern:.), and Wesley Garett.
Byron Daniels, the branch Manager should be seriously considered for a Regional position. I have been a staff trainer and I know the characteristics of good staff and great leadership.

My gripe for this place lies not in the fact that I was the renter. My husband was the one renting the car. However, it is for the customer service that I had hoped to receive when it came to almost losing an important member of the family, my daughter’s favorite stuffed toy, her Snoopy dog.
The day that we returned the first rental car she wanted to ride in the rental on the way to school. She took her best buddy with her and as she often does in our personal car, left him in the back seat. We didn’t realize until bedtime that he was gone. He had made it halfway around the world and all around the country without ever getting lost and my daughter ended up misplacing him in a rental car near home.
Both my husband and I called first thing the next day and left our numbers in case they found him. We heard nothing so we assumed, sadly, that he was long gone. Fast forward 3 weeks to this past Saturday when my husband had to rent another car. Lo and behold, they have Snoopy. I am not sure how long he had been there but both my husband and I left numbers describing him and I thought I had put across how important it was to us to get him back.
On one hand I am thrilled that my daughter and Snoopy were reunited. However, I just wish they had just taken the extra step and called when they had found him.