America’s Moving Services

Recant previous statement over lack of morals. It’s everybody’s fault but there’s. Its ok if they don’t keep their word, when they get a sample of what they dish out they can’t take it. Treat people how you want to be treated and sucess will find you.

My story sounds eerily similar to all the other reviews – late pickup, late delivery, damaged and lost items, and no apologies. Stay away from this company; they’re horrible.

Anyone interested in a class action lawsuit?

I just had to scramble for a new moving company in two-​days time, when America’s Moving Services wasn’t able to do the job by the promised dates in our contract.
I was told the driver of the crew had a death in the family, so the entire route was cancelled. I understand deaths are not anyone’s fault. At the same time, it IS the company’s responsibility to move me on time as promised.
The representative from dispatch said she was doing all she could to try and get me another crew, and that in a worst-​case scenario, we could use a local mover to at least remove the items from my apartment and put them in storage.
But after my calls to check on the status over the next couple of days, I found out that even a local move to a storage unit would be a problem, because the company did not have working relationships with the local agents. For their liability purposes, they refused to do it.
I tried to problem-​solve with the supervisor, but eventually all he could say was, «what do you want me to do? We’ve already done everything we could.» Everything you could was not good enough, because you could not move my property on the agreed dates! You broke your promise, and only said the word «apologize» once in a nonchalant, if not defiant tone.
If I had not found another company immediately, I would have had to stay extra days past the day I was supposed to vacate my apartment and change a plane ticket.
Safe yourself the trouble. Mark them OFF the list.

If I could give a zero I would. They are dishonest, uncaring and absolutely horrible at customer service. They come across as sweet, polite southerners but in reality they refuse to help in any way. The basic story is that with their help (this was my first move) they grossly underestimated my belongings (by 75%), I alerted them that it was too far of an underestimation but they politely said don’t worry about it. Movers showed up and the truck was too small so they had to arrange a second truck. Because of this 2 truck problem, the movers held my items hostage for 39 days because it wasn’t worth their while to send 2 trucks out to my new home until they had enough business in the area to do so. They didn’t care one bit that I was sleeping on an air mattress and sitting in camping stools for over 3 weeks in my new house. Do not let their southern accent and empty promises fool you. HORRIBLE company.

BEWARE!!! Do not use this company. They contract with other companies and do not own trucks themselves. We learned the hard way. We moved from New Orleans to Myrtle Beach and 12 hours before our truck was to arrive, they called to say that the truck made a pick up in Houston before our scheduled pick up and was FULL, therefore could not pick up our stuff. They made no effort to try scheduling a different truck. Long story short, we were SOL and had to rent 2 Uhauls to move 14 hours away with a 2 year old. The whole experience was a night mare. DO NOT use this company. You will be sorry…

I had already made a review and Unilocal must have pulled. Bottom line don’t use this company.

First off this is a CONTRACT COMPANY. U pay them a 600 $ deposit just to sit at a desk and dispatch.
OK so I had a scheduled day to have my stuff picked up. The rep called me about a week or so prior to that pick-​up day to ask if I would allow my stuff to be picked up earlier… I told her I couldnt b/​c I was in other state (I relocated for a job) so I was flying back a day before my pick-​up dates… OK fast FWD to 3 days prior to my pick-​up they tell me they wouldnt be able to pick me up on my scheduled day which was on the weekend but they would be able to get it that Monday. This Monday date wouldve caused me to have to change my plane ticket & ask for 2 days off from my new job. After back & forth with this people I said OK to Monday. (OHHHHH I forgot the best part of the back&forth conversation… it was thru email b/​c they had changed the switchboard on their phone lines so the phones werent working. REALLY!!! I told the rep I dont give a damn what number you call me from but someone needed to call me and stop with the emails when we are trying to get my stuff pick up 2 days before the date. I think I was seeing red by then.) When I said OK to Monday I went ahead & changed my ticket which cost me 150 $ before I left work. When I got home from work I had an email saying «O sorry they arent gonna be able to pick up your stuff on Monday.» I think it took everything in me not to cuss them out in a reply… So much that I had my friend reply back because I knew my email would have NOT been nice… mind you they are still saying they cant call out but no one thought to be professional and call from a cell/​pay phone something anything! I called them the next day several times. They would pick up & say Hello Hello then hang up… no one said anything about Hello if you can hear me we are having problems with our line blah blah soooo after like the 3^rd call someone answered and they hear me on the other end… the rep who answered seem like she just got up and walk to the next cubicle to get the rep I was working with… Sooo apparently there was a working phone in the building… Really???
After all that nonsense AMS contacted a local moving company in the city to get me out of the apt and into storage on the original scheduled day… I had to pay another 150 $ to change my plane ticket from flying out on Tuesday back to Sunday… either that or sit in another state and miss work doing nothing… My stuff sat in storage for a month plus… The people who delivered (Legal Transportation) were very nice & professional… I told the driver about my experience and he goes «why would you pay someone to sit at a desk to dispatch another company.» Obviously, I didnt know but it will be my last… unfortunately someone else is gonna deal with AMS BS!
P. S. I signed a contract statement stating that they would compensate me for my silence of not giving a bad review or compliant… well I signed the form & they credited a very small portion on my money to my account and took the rest off my original over exaggerated quote. Wellllll I decided to write my feelings on Unilocal anyways & I guess they patrol these online sites because no sooner than I posted AMS emailed me stating I was going against the contract statement by writing this review… they basically wanted their money back. either that or delete my post… Needless to say I sent them their money back b/​c I rather lose a couple hundred dollars on my end & prevent someone else from getting HORRIBLE service and be out of thousands of dollars like myself…

This moving company remains steadfast in their denial of significant, irreparable damage to 4 of our 5 family’s antiques while in AMS’ safekeeping. America’s Moving of Columbia, S. C. easily portrays themselves as a professional moving and storage company, yet my unfortunate experience proves otherwise.
Expediting large vehicles is all they know i.e., directing trucks, scheduling truck traffic for the sake of remaining a viable business is the end of their competency. For what it’s worth, a standard company apology is as far as their responsibility will go. The aftermath of their poor moral obligations is simply not something they’re capable of handling.
The cost for our furniture move was over $ 2,000. It is now my burden to pay out over $ 6,500 to locate a reputable craftsman, contract, and try and have repair completed to just one of our antique pieces.
Damages are sufficiently great, and as a result, most pieces are now in poor condition. Furthermore, the subsequent market value has decreased as a result of the company’s reckless handling of our antiques.
As stated in their moving contract, America’s Moving Services was responsible for providing professional moving services for all of our family’s heirlooms. AMS continues to ignore full responsibility.

Note that for the vast majority of moves, this company is merely a brokerage (after filing a BBB complaint with them they state that they have 6 trucks of their own, though it seems for most customers they are merely a brokerage), so you are more or less paying them hundreds of dollars to pick up a phone book and call a local moving agency for you. The local agency they connected us with damaged many of our belongings, and AMS assumed no responsibility. They also had no information about the location of our belongings or our delivery dates at many points during the move, and 8 phone calls and dozens of e-​mails later, we finally got ahold of a supervisor that gave us the contact information for the local company that actually had our belongings in storage and we started working directly with them. Again, you’re paying AMS hundreds of dollars to pick up the phone and call someone else, and once they have your deposit the quality of customer service dramatically declines.
Also, be sure for any move that you get an on-​site, legally binding estimate. We went through a whole inventory process over the phone with the AMS representative, and it seemed thorough… but once the local company they had connected us with had our belongings, the cost went up by another 60%. Phone/​online estimates mean exactly nothing. You will simply not save money or time by going with a phone/​online estimate.
Like many of the other Unilocal reviewers, I am suspicious that the many positive reviews for AMS posted on other sites must be fake. Thank goodness for Unilocal,which makes an effort to filter out fake reviews. As evidence for my suspicion, you will notice that, at the time of this posting, 18 other reviews have been filtered out by Unilocal,most of which are overwhelmingly positive.
Note also that most of the positive reviews on
fail to mention AMS’s role as a brokerage service in the move, whereas all of the negative reviews posted here mention this role.

This company contracts out to other companies — they don’t actually handle the move themselves. And when the company they contract with damages (couch & loveseat) and looses (1 large box) your items, they conveniently assume no responsibility for the quality of service delivered.
The positive reviews listed online are FAKE. The website on which they are listed will not post my negative review. They ONLY post positive reviews, which are obviously made up.
This company is not responsible, they do not answer emails when there are issues, and I would highly advise against using them. I have moved several times and have never had issues. I tried saving a little money this time, however, and it was far more costly. The couch and loveseat along were worth $ 3,000 and total compensation was only $ 200. Not to mention the box they lost and have not yet recovered.
The company they contracted out to for my move was ALL STATE RELOCATION.

DITTO TO THE OTHER REVIEWERS. My experience was exactly like S.T. I had so many people to inconvenience also. And I am still iiving the nightmare.
I hired this company because all over the internet this place got five stars… A rating on BBB etc. But beware… I think they have people just writing reviews. I am a REAL reviewer that is definitely NOT raving about this company. Mind you it is July 15 and I STILL haven’t received my stuff. Was supposed to get it 1 week ago. So let me start by telling you about my experience thus far.
First of all… this is a CONTRACTING company. They are not movers themselves per se. I hired them for a move from Pittsburgh to Los Angeles. They truck that came by was a Mayflower truck… HUH?!
FYI I should have hired Mayflower… I am a military person and have never had issues besides our stuff being dinged etc at least they are on time. One doesn’t realize how annoying it is to not have your stuff ON TIME. Guess what the name of the contracted company was called «On-​Time Moving Servies» YEAH RIGHT!!?
Anyway…my move was scheduled June 30. They said I would receive a call 48 hours before my move date. They never called me. I had to call multiple times before I got and answer saying «Oh I’m sorry some trucks were over weight… we’ll let you know when we can get a truck out to you… maybe the next day.» Try the NEXT WEEK?! July 4 is when they finally moved my stuff. There were so many inconveniences. They always said «we’ll let you know» and they never called me back. I was always the one calling to find out. The only time they called was to get money from me. Boy did they contact me immediately. I complained to Matt about the service and I never heard back from him… and began working with somebody else… Demetrius…he sort of helped me. But considering this is supposed to be «the best company»…it was the worst.
Now they said 7 – 11 days to get my stuff… it’s scheduled to come July 18−19…most likely it will come the 19^th. Oh… and they made sure to send me the bill «on time» and call me about that. It’s July 15^th and I haven’t heard any news about my stuff.
Lastly…I wanted them to move my vehicle… BIG MISTAKE. THey were supposed to pick it up around July 4. They contracted out to a company called vehiport. Didn’t hear from them until I called them on July 11 complaing why no one has come to pick up my car. They gave some BS explanation about me not paying enough money for and «exact» day pickup but they were already bordering on the «we’ll pick it up anywhere up to 10 days passed the scheduled date.» It wasn’t until I called them that they finally picked up the car. Who knows when I’ll get it.
Finally…I am being sarcastic. They gave me a great military discount…$ 50 off a $ 3600 move… thanks for supporting the troops!
DO NOT GO WITH AMERICA’S MOVING SERVICES… THEY ARE NOT ONTIME… and being ontime is 80% of the battle.