Tire Guys €” Total Car Care

So far they have been honest, timely and seem to have no problem going the extra mile when they can

Avoid this business, or you may find yourself in a similar situation as me: forced to sue Tire Guys in small claims court for $ 51.00 for a refund that was promised but never received.
In June-​2104 I took my Subaru Outback into the shop for 4 new tires. The service took a bit longer than expected, but went fairly smoothly. I got a couple of flats on the drive home from Big Bear to San Diego, and was forced to pick an unknown shop that was far from home.
On the drive home I began to notice the tell-​tale vibration of new tires that have not been properly balanced. My day had already been seriously side-​tracked with the unexpected flats and the long service, and there was no way I was going to turn around and add a few more hours of driving to get them fixed.
I called The Tire Guys the next day and spoke with «Olias» the manager at the Colton location. I told him about the problem and the fact that I lived in San Diego, which was too far to quickly stop in to have them balanced. He agreed that the best idea would be to take my car to a local shop, have the tires inspected (and balanced if need be) and then to send him a bill.
That is exactly what I did — turns out that none of the tires had been balanced to begin with. I called Olias the same day, told him that I paid $ 51.00 for the new balance job, and he told me he would send me a refund check.
Month goes by, no check. I call and talk to Olias again. He says he never received my address. I give it to him again, along with a faxed copy of the balancing charge from my local shop. He tells me the check will go out immediately.
Another month goes by, no check. I call and make attempts to talk to Olias, but he is now apparently on vacation and isn’t expected back «for several months.» So, I speak to another manager and recount my entire story, re-​verify all my contact info, and I am told that a check will go in the mail immediately.
A THIRD month goes by, no check. I mail a certified letter to their main office, demanding the refund of $ 51.00 and I give them 4 weeks to get a check out to me. Those 4 weeks have come and gone as of today, and now I’m spending my time learning about how one files a small claims suit in California. Fun times.

Love it here!!! I always bring my car here. They have an excellent service and the staff is very friendly and welcoming.

Beautiful Sunny Day… on my way to work, stop light, birds chirping and Smoke???, from under the hood… bam! Engine Light!!! Called The Tire Guys, spoke to Jose Alvizo, why, He had given me a great price on Tires for another car. Jose, again came through, understanding my situation, gave me a great price, by the time I came out of work, the car was ready for p/​u after a new radiator and flush… oh yeah, got some more Beautiful Sunny Day… This is the place we will continue to come too… you should too :-)

This place is a complete rip off. We needed an alignment and were calling around for pricing and they quoted us $ 79.99. Everywhere else wanted $ 59. When I told them that they said «Well, we do a better job». Really? It’s a machine.
Today my husband got a nail in his tire and America’s Tire was closed so he stopped there. He was told it would be $ 34.99 and then when they looked at the tire they insisted that they were bald and needed to be replaced. He refused to fix it because «it would be a liability». We took it over to Loma Linda Tire Service and they fixed it in 10 minutes for only $ 10.
Tire Guys in Colton is a joke. Don’t get scammed into believing them and paying twice as much as you need to.

I brought my parents 2006 Toyota Sienna Van to Tire Guys to have one of the tires fixed and have the spare tire returned to its place. BIG MISTAKE! I found out that one of the technicians stuffed the spare tire in the trunk and dented the interior. I went back the next day and asked them to fix and place the tire back were it belonged and Michael who is the manger claimed that it belonged there… I showed him where it belonged and he was surprised that the spare would be placed behind underneath the car behind passenger front seat. I pointed out the dent and he claimed it was supposed to be there because that is also where the spare tire can be placed. I wanted to verify what he said so I called two local Toyota dealerships and he was wrong. The spare tire ONLY belongs underneath the car behind the passenger front seat.
If the tire doesn’t fit don’t force it, instead google it and find out where the spare tire belongs… common sense.