Public Storage

Thanks, Daisy very happy, with unit Right off freeway, great place. Thanks for helping us so fast.

This public storage place is truly exceptional. The customer service is #1. I came right before closing and the property manager Claire came to my rescue. She not only showed me one but three different storage units in the rain. She was very patient and even gave me 50% off my first month. Thanks Public Storage!

Both gals in the front were extremely helpful, Daisy and Clair!!! Daisy was our rep and she was able to help us find the right size unit and best promotion ($$$)available. They were all VERY patient. Great customer service!!! =)

Good space, good price. Great customer service from Claire.
Great place so far.

Great first storage experience.
Claire is wonderful and very understanding of your needs. She made sure to explain all the information thoroughly. I’m glad I walked into this location and I definitely feel safe having our items stored here.
Auto pay
Great customer service
Great pricing and helpful moving tips

Great Storage location. Staff was very helpful and supportive in helping me with what I needed.

I had a storage for 3years + and every year they raise the rent 20 $ when I ask why they kept raising the rent they kept giving me the run around. The storage sucks a lot of dust enters the units. And lots of rats. Not worth what I’m paying now. Getting ready to move to another location.

Staff is polite and helpful, but the dust problem is severe. I have been in two different units for at least a year. Everything is covered with dust. So much dust that my lock failed, and had to be replaced. The staff suggested I put visqueen under the door to seal it, but that didn’t work. I’m moving out this weekend.
Update: I moved out on Feb 28, 2014. Found out that the roof leaked on some of my photographs. Nice.

Hello. I temporarily occupied a unit here for approximately three months, fortunately I protected my belongings with plastic covers due to an extreme amount of dust entering the unit which would have potentially caused major damage. Upon vacating the unit, I scheduled a move out date through my Public Storage online account and received a confirmation number notifying me that my selection has been confirmed stating that no further action was required. About two weeks later I received a call from Ana, a representative from Public Storage, Ana notified me that my monthly payment was delinquent and that rent was due the first of each month. I explained to Ana that I had scheduled a move out date one week prior to the beginning of the month online and had also vacated the unit. Ana proceeded to impolitely explain that the Public Storage online account does not communicate with the Public Storage offices and it was my responsibility to physically enter the Public Storage office notifying them of my move out date therefore I would be responsible for paying prorated rental fees. I told her it was ridiculous that an option to schedule a move out date would even be available on the Public Storage website if it didn’t operate the way it was designed. I also informed her that I had logged on the Public Storage website each month to pay my bill, then asked her if there was any issue receiving communication of payments made, she was pretty much speechless. Ana was extremely unconcerned, inconsiderate, and unsympathetic, at this point she said there was nothing else she could do and said if I didn’t pay my outstanding balance within ten days, my account would be referred to collections. Renting a storage unit from this location has turned out to be a nightmare! I do not recommend Public Storage Colton, Ca. Thank you.

Office staff is wonderful and very helpful. I only gave 3 stars as this is the first public storage where the unit is not sealed. Everything I own was completely covered in dust. When I swept out my unit, I must have swept out at least 3 cups of dust. I had to throw some of my things away as the dust ruined them. Staff should warn renters of the dust problem so things are packaged accordingly.
5 stars for the staff, 3 stars for the storage unit :)