Elizabeth Shutters

We had 40 Windows done by Elizabeth Shutters and I can not say enough good things about this business.
It started with Synthia, the sales person, she so knowledgeable. I don’t know if we would have done the whole house if it wasn’t for her.
I wish I could remember the gentleman’s name who came to measure a second time because he was great also.
But the 3 installers were THE BEST!!!
Everything was installed so efficiently and professionally. These guys really knew their stuff.
What a nice feeling in this day and age, to be so satisfied with a service. It just doesn’t happen very often any more.
I would give this business 10 stars if that was an option. I could not be happier.

The salesman Philip was very nice and he explained all his products and different options. The day of the installation I come home from work to find all the old shutters in my front door. When I asked why? the guy says we don’t take the trash. He didn’t even offer to move them closer to the trash can. I called the company and explained what happened and I got this grouchy lady saying it was not their job. Well maybe they should off mentioned that before.

Install day a disaster. Appointment was originally scheduled for 10am, then changed the day before to 11am. By 11:50, installer was running 3 plus hours behind (just starting another job 45 min away in Pt. Reyes). Customer service totally unapologetic and offered to «reschedule» me (because she doesn’t care how many days of work I miss). Too bad I couldn’t cancel and take my business to another company that values its customers and their time.

Philip came to my home and took measurements, quickly and efficiently. The company was able to match the exact shutters that were in the home when I bought it — I loved the shutters that were original to the home, and Elizabeth Shutters was able to make it look as if they were all installed at the same time. The quality of their product, far surpasses any other shutters I have ever seen. The staff at Elizabeth shutters did a lot of following up — to make sure I was happy, and was super flexible. I wasn’t going to be able to be there so they kindly arranged for me to hide a key, and they left the place spotless. Super happy, would recommend.

It’s been almost two years since Elizabeth Shutters installed shutters on all the sliding doors and windows in our townhouse. Unfortunately, I don’t remember the name of the sales lady who who sold us the shutters. But she was excellent and provided us with exactly what we wanted. We are extremely happy with our shutters and our house looks so much nicer than when we had curtains and blinds.

A salesman named Philip V came out to my home as a referral from our Realtor and he was very knowledgeable, efficient with our time together and didn’t try to up-​sale me on anything I was interested in. Very pleased so far. Will provide a thorough update as the technician comes out to do a precise measurement. ETA is currently 28days from the time the technician comes out that my shutters are installed. Very fair with their cost!

We have used Elizabeth Shutters in Northern California on a rental property. We decided to use them again for our own home and the experience was just as great. They came to our home and brought all of the samples with them. They gave us a price and we were able to schedule the installation all at the same time. Our friends referred us to Elizabeth in the beginning and now after a few projects we are so happy the did. We will be using then again.

We were not sure if we wanted to invest in shutters in our new home as we had in our last…
What a difference the right people can make, we love our new shutters and can’t imagine the new house without them!
They were on time and delived what they said they would.
There was one small issue with one of the shutters a couple of days later. However, they came right out and took care of it.
If you are looking for shutters Elizabeth Shutters is the right choice.

BEWARE!!! This company has the absolute worst customer service ever! Their «lifetime warranty» is a joke. The only reason I went with them was because of their warranty but when you call and actually try to get something repaired, it’s always your fault and they try to charge you. The paint on my shutters were peeling, they said it was my fault due to «moisture». In another room the shutters came off the wall since it was held up by two very thin nails and was poorly installed, again, it was my fault due to «moisture». Ummm, okay. Funny how I live in Southern California and it’s as dry as can be, and my house was brand new when these shutters were installed. Anyways, I’m not going to waste anymore time on them but just remember that they will not honor their «lifetime warranty» because they will find every excuse to blame you and make you pay for repairs.

We now feel luxurious! What a difference shutters make! The salespeople were very honest and accommodating, no pushy sale pitches. The workmanship is excellent. Most important they left no messes! I, on the other hand, appreciated the early phone calls and immediate responses to all my questions.

We have used Elizabeth Shutters for 4 different houses in the last 10 years and we have never had one problem. Whatever the shape of your doors or windows, they will figure out a creative and good looking solution. Everyone who works there is friendly and professional from the receptionist, salesperson, measurer to the installer. If you are in a hurry, they will do their best to get the job done for you when you need it. The finished product is beautifully done and great quality for a reasonable price. I can’t recommend them more!

What a wonderful experience. The salesperson was well versed in the product. We had invited 3 other bids including one from Costco. Costco was the most expensive. Elizabeth Shutters was actually second, but we selected them because we felt the most confidence with how they came across. We only waited about 3 weeks from the time we placed the order. The installation crew was on time and extremely thoughtful. They were clean and careful. The final installation met all our expectations. They reviewed the proper way to open and close the shutters and left us some touch up paint in case we ever needed to make a small paint repair in the future. Great!

Being a same-​sex couple (males), I was put off by the sales person’s messages for me and my wife. A couple of days later, I was contacted at 7:30 in the morning by him. I informed him that there was no Mrs. in my family and in addition to the early morning phone call he could have been a bit more Politically Correct in this day in age. His presumption was not as much a deal breaker as was his reaction to my informing him about the orientation of my family.
He apologized for calling so early but not for assuming their was a Mrs. in our home. He defensively blamed his corporate office and how their website generates leads. I called the Colton office and was directed to the owner who listened to my feedback.
He wished me luck with another company and in my opinion defended his sales person’s eagerness to make contact so early in the morning. My advice to anyone is if you are a member of or an ally of the LGBTI Community be prepared to deal with some awkwardness from this company.

Our initial experience was less than stellar. After posting on Unilocal,the owner of the company read my review, called and came out to inspect the problem and then sent a crew who took care of everything. He’s a stand-​up guy who has fixed our problem and those in his customer service department. All-​in-​all they have a great product and team.
Unilocal IS AWESOME.