Chase Bank

So normally going to the bank is an action I attempt to avoid at all costs, but my wife and I needed to open another checking account so we went. I wanted to mention that David Martinez was the gentlemen who happened to help us and I feel very fortunate. He answered all of our questions coherently and his customer service was impeccable. This is probably the only time I could remotely consider a trip to the bank enjoyable so I figured a shout out was deserved.

Terrible service! They have ²⁄₃ people greeting but why not put them as a teller? Every time I come in there’s a line and only 1 teller working. A simple transaction will literally take 20+ min with the lines. My wife and I use to use the Stater Bros branch but they closed for a reason I don’t know? That branch always had at least ²⁄₃ tellers open and it was a small grocery store branch, which I don’t know why this «bigger branch» only has 1 teller all the time! Not only that they don’t have a business line so that’s very inconvenient for us as well. Chase district manager needs to revaluate his decision on make this location more convenient or I’m taking my accounts somewhere else!

Customer service or lack of is a joke. Don’t waste your time at the Colton Branch. Their knuckle heads in suit and skirts, truly clueless individuals who severely lack customer service skills. It was my third visit for the same issue with three different reps. So clearly it’s a management issue. If you must deal with Chase Bank it’s worth the drive to the Loma Linda Branch. I went there right after I left the Colton branch the third time and I had my issue resolved with 10 minutes after signing in.

Poor customer service. Teller didn’t speak to me once and was she was busy talking to her coworker about personal information. I called back and spoke to Maria who didn’t even acknowledge my concerns. I’m not even a chase baker and only came to pay my rent however I wouldn’t come back to this location or recommend Chase to anyone I know.

8 people in line and only one god damn teller! Really pisses me off. They need more help. It’s barely 12. If it were a later time or a Friday, then that would be understandable. No reason for there to be this long line on a Tuesday!

This chase has been great to me. One person I really want to give great gratitude to is Heather Tate. She has been amazing! She is one of the best costumer service representatives I have ever met in any field of service. She’s very knowledgeable, kind and professional.
There are usually only two tellers so it does get long to wait. One the the employees told me that they are going to stop having tellers all together and just have a bunch of atms. If you need additional service that the atm can not provide you will need to sign in and wait to be called. I remember her saying construction for that begins sometime after September but this year.
This bank needs a drive through. Sheesh sometime you just NEED to go to the atm at 1am and its a little scary BUT! they do have where you can swipe your card and enter the building after hours. This chase is a smaller chase but nonetheless effective

Every single time here with out a doubt there is always a long wait. There are only two tellers here. I usually go outside to avoid going inside this bank because the service isn’t good. Also there air condition is almost never up it is always hot in here. Unlike the other chase banks there isn’t any water but there is coffee. I try my best to go to the chase in Loma Linda or redlands because I don’t have problems there.

The atms are nice. You have to use your debit card to open the doors if you plan to use it after hours.

I’ve banked with Chase for years now and like other branches, this one has friendly, efficient staff! They do not allow the lines to get long.
My only wish if for someone to please remove those «foam/​cloths» on the door handles because they look and feel dirtier. Just make sure its wiped and disinfected several times a day or have wipes for clients to clean their hands after.