Waste Management

Awful customer service. The driver claimed my container was not placed out in time. This has happened twice in the last month. When I contact customer service, they are rude and treated me like I was not being honest about placing the container on time for the day of service. I am not longer a customer. Overpriced and not worth it, rip off.

STEER CLEAR. Waste Management’s customer service is awful. Twice now they did not pick up my recycling and the driver claimed my bins were not out on the curb, lies! It takes about a week for them to get back out to pickup. After being told they would pick up the next day they keep pushing it out with out notifying me. Do they not have my phone number and email on file? When you try to call what they claim is the local office you get a call center in Arizona. They won’t give you the local number because they claim they never answer their phone. The people in Arizona are perfectly nice but they have no control over what the yahoos in Colorado Springs are up to. Do not use this company. Would be much better off with one of the local trash pickup services that have some accountability.

Never use Waste Management. Their prices are outrageous and their customer service is even worse. You pay every three months, and if you move, they do not refund payment. We moved out for a military move in July and was forced to pay through September. I don’t even know how that is legal. Their customer service agents are horrible.

Not even my trash company but I have asked them for a month to pick up their trash cans. 3 phone calls later and I am still told it will take 7 – 10 days. More like 30 to when ever they want. Poor customer service

their website says they pickup small trimmings and branches, however, they refuse to do so and their so-​called customer service says they will not pickup any organic matériel. Misleading advertising coupled with poor customer service equals account cancellation.

I haven’t written a Unilocal review in years, but the service from Waste Management is SOOOO terrible, I came out of retirement for it.
Do not get service with this company. Go local, you will not regret it.
I signed up online, then got a confirmation and was charged. Then, no trash service for 2 weeks. So I called and got runaround on the phone from Dallas to Colorado offices. Then they said no record of my account.
Then I had to set up a new account and pay AGAIN for 3 months of service up front, and wait over a week to be refund of my original payment on the «ghost» accoount (after several emails arguing with the company).
The service itself is bad too. They missed my recycling pickup several times (and at only every 2 weeks, this is not good), and left the cans in the street every week, blocking the one valuable spot in front of my house for guests to park in. Other companies that provide service on this street at least place them back on the curb, if not all the way back up against the side of the house!
So of course I cancelled my account after the 3 month contract. Then, a week after cancelling I get a bill for the next 3 months of service! I wrote WM and told them I cancelled, then they wrote me back and said I still had to pay — YOU ARE GOING TO LOVE THIS — the $ 4.00 administrative fee for the auto-​generated February invoice AND there is a mysterious $ 1.67 balance remaining on my original contract, even though I have a receipt saying Paid in Full.
This company is a joke! Run away, as fast as you can and don’t ever look back.
***UPDATE***
After moaning and groaning they finally offered to waive the $ 5.63 fees. Gee thanks! Even so, you can do better than this if you’re shopping for a trash service. Go local!