The Home Depot

I had a lousy experience redoing an entire kitchen with this store. They screwed up the countertop estimate, ordered a wrong cabinet, and then two of the cabinets were smashed when they tried to give them to me (I then spent 2 hours getting replacement cabinets arranged). But my biggest issue is that we paid HD $ 99 for them to measure and bid and as such we have a reasonable expectation that the bid is accurate. But the kitchen design person deducted square footage from our countertop design when she shouldn’t have so that weeks after we paid for the job based on her estimate the final price came back higher and outside what we budgeted. I spent hours trying to figure out what the issue was since the people there had no clue and wouldn’t help, finally ending up having another HD store call the fabricator with me and run through all the numbers. When I finally figured out that she had screwed up I asked the store manager (Ray) to comp us a portion of it since it was their mistake and I spent the time figuring it out. He refused saying it wasn’t their problem even though it was their mistake. His assistant mgr thought it seemed reasonable though as did the people at the Home Depot on the other side of town. When I bid a job with my work I don’t stick it to the customer if I screw up the numbers but this manager does! What a lousy experience with rotten customer service and a «screw you» attitude from the manager especially after we’ve bought cabinets, countertops, and appliances from them.

DO NOT EVER ORDER CARPET FROM HOME DEPOT!
Do yourself a favor, save yourself time, money and a LOT of stress by buying your carpet ANYWHERE else. Not only is it overpriced, but it wont show up on time, and nobody from this store will even bother to talk to you. Our carpet for which we paid 4000 dollars (!!!) has just been delayed for the second time! Thanks home depot!

I purchased a new fridge. I had to wait for more than a week for delivery. Ok, not fun, but I could understand they have a full delivery schedule and only deliver on certain days. A couple of days before the delivery we had a big snow. I went out the evening before and shoveled snow for four hours to make sure my driveway was clear for the delivery drivers. The next day, they delivered the new fridge, but said they could not take my old fridge since my driveway was so steep. Turns out, they did not park in my driveway (which I did not notice until that moment) because a truck was blocking my road. The delivery guys (Kyler and Kenny) could not carry the heavy old fridge up my steep driveway all the way back to their truck. They asked to leave it, and return for it in a couple of days when the road was clear. I said yes, of course. They left the fridge in my driveway. I had them write that they would be returning for it on the delivery slip, although they thought it was unnecessary and were sure they would back. 10 days later, they had still not returned! The fridge was blocking me from use of my second vehicle, not to mention an eyesore in my driveway. I finally called the delivery number, only to be ridiculed by the delivery service person named Michelle who assured me that the delivery guys would never have promised to return for the fridge «in a few days» (basically calling me a liar) because they have to schedule deliveries in advance and I would have to call to be put on a schedule. The earliest she could add me was three days out. When I told her that there was a possibility of another large delivery truck being in my driveway that day, she told me that if there was, her truck would not pick up the fridge again and I would have to call again to reschedule. She was extremely rude, and made me feel frustrated, unheard, inconvenienced in the extreme, and definitely as though Home Depot did not value me as a customer whatsoever. I asked to speak to a manager, and she told me there was not one available. When I finished my call with Michelle, who at NO TIME apologized for the failure of the delivery people to return for the fridge or for causing me inconvenience but instead made me feel like I was causing them a problem and must be an idiot, I called the Home Depot where I had made the purchase. My local Home Depot sent a small truck and two personnel to remove the fridge from my driveway. I understand that the storm was unusual, and leaving the fridge was unforeseen and could not be helped, but I cannot approve of the delivery company’s failure to follow through with their promise to remove the fridge (and Kyler and Kenny told me I did not need to call, but that they would just stop by and get it), and then the snide and rude treatment by Michelle in refusing all responsibility at customer service. The reason I gave a second star is that the local HomeDepot came through to remove the fridge after my great frustration and irritation. So, a MONTH after my purchase of a fridge, I’m finally free of the old broken fridge! I wish I’d gone to Sears or Lowe’s!

My husband recommended that we go here to pick up a Christmas wreath and we were not disappointed. The prices are considerably lower than target and the selection of all of their Christmas items is just phenomenal! And they have huge oversized poinsettias at a steal of a deal for $ 15.98! We were throat so thrilled with all our purchase and it is expecially wonderful that they pay respect to the military by offering a discount

I’ve personally never had a bad experience at a Home Depot and this location is no exception. I don’t know if the employees are putting on an act or they genuinely enjoy their jobs but it’s working because I can’t tell the difference. Everyone was extremely friendly and eager to help. I love how they have workers who specialize in different sections so they are usually extremely knowledgeable in that area. I also really like how they cut wood on site. This location will definitely be my go to from now on.

I usually don’t go to this location and usually hit Lowe’s. This store is very organized and it isn’t hard to flag someone down for help. I heard about a really good cordless weed whacker from Black and Decker and these people had it. It was my first weed whacker and I had tons of questions about it. I flagged an employee down and he broke everything down and was very knowledgeable about the product. He even brought up the pros and cons between gas, electric and cordless whackers and compared whackers between brands. He suggested the whacker I picked up was the best one due to my inability to carry heavy whackers and vibration irritates my tendonitis. I was absolutely blown away by how great the customer service is here. He was also very friendly and a joy to talk to. I wish they would price match here, but they don’t which is quite sad. I felt prices are reasonable and I will certainly start shopping at Home Depot more often.

I found myself going here quite often for random things I needed for my house! Although it was sometimes hard to find everything I needed, the staff was helpful and pointed me in the right direction.

The employees are very friendly and eager to provide assistance. Way better than Lowes.

I come here mostly because of the location. Usually I go to Ace for the small stuff but sometimes the savings is worth the trip. I’m normally not picky about HD or Lowes as they have the same items and similar pricing. The Southgate Home Depot is always very clean and well stocked. The employees are very helpful and knowledgable to the whereabouts of items. I appreciate being able to be helped w/​o being accosted as I walk in the door. One huge plus is they make returns super easier. What more can you ask for?

I love coming to this Home Depot, everyone is friendly, helpful and knowledgeable when I ask for help. This is my go to hardware store.

We ordered new windows last year. The time from initial order to completion was NINE MONTHS! Our sales rep was extremely nice and told us he would be here when they installed, we never saw him after the order was completed. Initial delivery contained over 50% incorrect windows. Second delivery still contained incorrect windows and installers placed the windows in our home without insulation. Long story with many problems… long story short: Four reorders, removal and replacement of incorrectly installed windows (to put in insulation) and firing crappy crew that probably still works for them! Overall not worth it! Funny, because they were NOT the lowest bid.
I have shopped in the local store many times and service ranges all over the place from crappy to great. Would be great if they were all on the same page! Rating for just windows would be a one star, but I upped it for the store a bit.

Ordered a refrigerator. Got a great price. But even though we live in Colorado Springs and there are numerous Home Depots in Colorado Springs, if you need a product delivered, it comes from Denver. The first time they attempted to deliver, the 2 truck drivers came all the way from Denver and it was «lightly» spitting. At the time they parked in front of the driveway, the driveway and sidewalk were still clear, nothing sticking. We even own an elevator, so it wouldn’t have been a long stay. But as soon as one driver got out and noticed «the spit», he immediately stated he would need to reschedule due to hazards of the weather. We had already spotlessly cleaned our old refrigerator, taken everything out of the refrigerator. If the weather had seriously been a hazard «at that time», we would have understood and if the truck with our new refrigerator wasn’t sitting right outside, we would have taken the «reschedule» a little more lightly. Apparently, the drivers didn’t feel like working, we felt and Home Depot just wasted all that money sending them from denver. Not surprisingly, we saw all kinds of delivery trucks from different companies delivering items that day and all week. We never heard from anyone, almost a week later and then we get a call one morning, they will be here to deliver in 20 minutes. We were taken aback, because there is still «tons of snow on ground» and icey patches all over sidewalks and driveways but apparently it is «safe to deliver». We rush to empty out the refrigerator, again. We decide to call and see if we can reschedule because we were not told ahead of time, only to get a voice mail and left a message. Then some lady called and we told her we were almost finished unloading old refrigerator, so go ahead and have delivery drivers come. Then we get another call because someone had listened to our voice mail wanting to reschedule, never called us in person to confirm and sent the delivery drivers to another part of town. So to this date, we are still waiting on our brand new refrigerator that was paid in full. Our refrigerator has been in colorado springs twice on a delivery truck from denver. Not worth the hassle. No matter the price, my advice is to find another deal somewhere else. Customer service is «zero».

This is a pretty solid hardware store. The service is great; we had several employees help us find what we needed. The selection here is huge. The biggest drawbacks were the awkward parking lot and the lack of any discounts, at least from what I saw. The service was a home run though.