Springs Waste Systems

We’ve been customers for 10 years. I’ve considered switching trash companies every time the bill goes up, but the other cut rate guys all have consistently horrible reviews and I want the trash gone without a big hassle. It is currently $ 73 for three months including recycling (every week, not every other week like the other guys), which is about par with everyone else except the «fancy» companies, FYI, Bestway charges more than SW, it’s right there on the website. They’ve always picked up our trash, ALWAYS, I mean seriously never missed a pick-​up. They never leave a mess, will pick up big stuff for $ 10 a piece if you call ahead. No problems with customer service either, in my experience. One time the wheelie bin cracked and we had a new one in two days. If you want your trash to reliably go away and don’t require frills with rubbish pick-​up (yeah, it’s your responsibility to drag the cans to the curb, get over it), give them a call. As to the poor reviews, I’m guessing we just happen to have good guys on our route. I mean, seriously, if you’re concerned with what your garbage collectors LOOK like, maybe you should take your trash to the dump yourself.

This trash company is the absolute worst. I switched over to their service to save $ 5, and wow what a mistake I made. I have watched the driver go right by my trash too many times to count. I would call the office each time and they would tell me the driver said it was not out. I started taking pictures of it out the night before (should have just cancelled) and the office would still argue with me. After complaining about so many missed pick ups, the driver would put the trash bins back tipped over, placed right in the middle so nobody could pull in, and every time they did pick up there is trash left everywhere. Im mad at myself for wasting time, money, and energy with this company. The office and drivers are incompetent and rude. I have switched back to Bestway my first choice and am so happy I did. I will pay the extra $ 5 for the honesty, customer service, and they actually pick your trash up.

I have had nothing but great service from Springs Waste. The customer service on the phone has always been professional and nice even when I was late on my bill. There men who pick up the trash do not look or behave like criminals and have always done a professional job. The only time they don’t pick up my trash is if I forget to put it out on the curb, which is pretty reasonable in my opinion. Looking through the other reviews, I’m quite shocked and a little suspicious of some of the stories because I truly have a high opinion of Spring Waste and would recommend them to anyone. They are also quite affordable from what I recall of calling around to initially set up service (I have one large trash can and one large recycling container and I pay $ 69 for 3 months of service.) I have also never had my trash cans thrown around or my trash dumped out and cans removed (I’ve also never missed my bill for 9 months lol maybe that has something to do with the experience of one of the other Unilocalers!) I wouldn’t be deterred by some of the outlandish stories people have posted, I have had service for nearly two years and haven’t had a problem.

Easy setup, great customer service, great price! They delivered my trash can quickly and had trash service within a week. So far, great company to work with.

I’d love to give 0 stars. I was a customer for like 4 months before I had finally had enough. They missed my trash pickup 7 times. My neighbor had them to and they would pick up his, but forget mine. The customer service is HORRIBLE. The trash men look like criminals. I actually had to file a BBB complaint to get a refund and then they had the audacity to respond to me and say that I was mean in going after their company, a company whose employees depend on them to make a living. If the employees and the company cared so much, I would have never had to file a complaint. Save yourself the headache and go with ANY OTHER COMPANY.

They to change their address to UNreliable Circle !
This company is the WORST I have had nothing but problems and mistakes with my trash service!
My can has been not picked up for non payment when it has been paid in full my can has been taken SEVERAL times when in fact it was a neighbor that did not pay their account ALSO this has been done to my next door neighbor who’s account is paid in full by the year all due to their stupidity and mistakes.
I have gone weeks with no garbage service and yet I have always paid my bill on time.

Springs Waste Systems
****CAUTION**** Springs Waste Systems condones criminal behavior!! Nine months ago, I found a Springs Waste trash can in my yard after a harsh wind storm. I was also a customer of Springs Waste (big mistake)! I contacted Springs Waste and had them pick up the trash can that blew into my yard. They did with no issue. Life went on and my trash wax picked up Weekly for the next nine months. In early March, 2015, Springs Waste stopped picking up my trash. I called to inquire what was going on. I was told that I discontinued my service 9 months earlier and that I was no longer a customer. I was confused. I explained that my trash was being picked up weekly the past nine months until recently. They had no explanation and stated that I owed them over $ 220 in back payments. I explained that my payments were on auto pay from my checking account and I never noticed that I was not billed the past 9 months. I asked to speak with a manager/​owner (this was a Tuesday afternoon). I was told that the owner was out of town and they would leave me a message.
Two days later, I came home and found fresh foot prints in the snow along the side of my house. The footprints were behind a six foot privacy fence with a secured gate! I found that my Springs Waste trash can was gone and the trash that was inside of it was dumped on my property! I was shocked!!! I contacted Springs waste immediately and conveniently, the owner was back in town. He explained that I no longer had their trash service and they wanted their trash can back!!! I asked why they made no attempt to contact me and Ask for it back. I further explained that I had every intent on maintaining their service, but I wanted to clarify why my service was haunted 9 months earlier. I had been patiently awaiting a return call from a manager. I also asked them if Springs Waste condoned criminal behavior. By allowing a driver to retrieve a trash can behind a secured gate, he committed criminal trespassing! The owner basically advised me that it’s «not their practice, but he cannot control everything his drivers do.»
After much further debate, the manager had a trash can re-​delivered so that I could clean up all the spilled trash in my dog run. I halted my service immediately, and had them retrieve their trash can LEGALLY from my curb. I paid my bill and now I have Bestway Disposal. They were much cheaper and they DO NOT condone Criminal Behavior!
In Conclusion, I performed a good deed by returning a found trash can on my yard. In doing so, Springs Waste Systems poor record keeping was unable to decipher between a returned «found» trash can and an account cancellation! If they are willing to trespass behind a secured fence/​gate at a residence, what other criminal activity are they condoning?

Trash pick up included throwing the trash bin and leaving it anywhere it landed rather than placing it back neatly.
I called several times regarding this issue but it was not resolved.
Service cancelled… I’m going with a company that gives me the service I pay for and has good customer service.

I called to every waste company I could find to start service. Springs Waste was not only the cheapest (by far) but the most simple. We have had them for a year now and I have not 1 complaint. They have been dependable, courteous and a blessing. Thank you guys for consistent, top notch customer service. You are the definition of great customer service!